Tom Tunguz

DECEMBER 1, 2019

In November, two spectacles occurred. The first is Dreamforce, Salesforce's annual event and the largest software conference in the world. The second is Elon Musk announcing the Tesla Cybertruck. Benioff and Musk use these events strategically. They engender an operational cadence to Salesforce and Tesla. There's no feeling like launch day. It's the day you reveal to the world the sumtotal of your team's efforts for weeks or months.

Startup 164

Startup Interviewing Innovation Engineering 164

Cobloom

DECEMBER 1, 2019

The success of your SaaS company is directly tied to the ongoing satisfaction of your users, and their willingness to keep on paying for your SaaS product. Net Promoter Score (NPS) is widely-used in SaaS, because it’s one of the simplest ways to quantify customer satisfaction with your product. However, the value of calculating your NPS is often disputed, as if it's not used correctly, it can become little more than a vanity metric.

Metrics 65

Metrics Customer Success SaaS 65

ReSci

DECEMBER 1, 2019

We've had a busy week here at Retention Science! We hosted a webinar earlier this week, and threw an event for local eCommerce executives just last night, right here in Los Angeles. The post How to nurture customers the right way for long-term profits appeared first on ReSci.

Retention 53

Retention Business 53