Totango
DECEMBER 1, 2021
When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. This gains you the ability to implement CS at scale, giving you a winning edge over competitors who are still a generation or two behind in their deployment of CS automation. In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one.
SaaStr
DECEMBER 1, 2021
So with the end of the year coming up again, it’s time to update a classic SaaStr post. On why the best sales teams just close so much on the last day of the year (be it Dec 31 for many of you, Jan 31 for others). When there really is no need to buy then … at all. Not really. Lol agreed. — Sam Blond (@samdblond) January 3, 2021.
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Tom Tunguz
DECEMBER 1, 2021
A few weeks ago, Office Hours at Redpoint welcomed Claire Hughes-Johnson, former COO at Stripe and VP at Google. Claire’s operational experience is one-of-a-kind, and the conversation focused on scaling startups. I remember joining Google in 2005. In the halls, I heard colleagues say great things about how terrific a leader Claire is. When I read Elad Gil’s High Growth Handbook and saw Claire’s unauthorized guide on how to work with her, I knew we needed to have her on the show
SaaStr
DECEMBER 1, 2021
The state of software buying has changed. SaaS spending dipped in the first half of 2020 at the start of the pandemic but has since reaccelerated. During SaaStr Annual 2021, Amanda Malko, CMO at G2, shared a fascinating look at the data that reveals shifting patterns in the way consumers purchase software. . As companies accelerate their digital transformations, the SaaS spend has exploded: In Q2 of 2021, G2 recorded the highest software spend per employee to date.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
Intercom, Inc.
DECEMBER 1, 2021
As a sales manager, the most impactful thing you can do is coach your team. To do this effectively, it’s important to remember that every customer interaction matters when closing a deal. Study any sales coaching blog, podcast, or book and you’ll find plenty of advice on the best ways to coach your sales reps: join their calls, listen to recordings, apply a framework … the list goes on.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
IT World
DECEMBER 1, 2021
Microsoft recently launched a handy new Outlook feature — a Kanban-style board view in Outlook Calendar. Currently available only in Outlook on the web, the new feature lets you pin cards containing useful information onto a project board. These cards can include calendars, notes, task lists, links, and other items. Some elements in these cards can interact with your main Outlook calendar.
Neil Patel
DECEMBER 1, 2021
Data and analytics play considerable roles in marketing. From showing you trends to giving you insights into your target audience to helping you create effective campaigns, data is critical. This is why Google Data Studio is a program every marketer should try out. What Is Google Data Studio? Google Data Studio is a free business intelligence (BI) tool from Google.
IT World
DECEMBER 1, 2021
Friends, rabbits, internet-persons, lend me your ears (bunny-shaped or otherwise). Today, we need to take a titillating trip back in time — 'cause a pivotal part of our Android-flavored past is about to poke its way into the present. So rewind with me for a sec, won't ya? The year was 2012 — the same exact numbers as our current moment on this earth, only with a flickety-flick of those final two digits.
Andreessen Horowitz
DECEMBER 1, 2021
B2C2B — also known as bottom up — has helped companies like Slack, Zoom, Dropbox, and other software companies break into B2B. Now B2C2B is coming to digital health, as a wave of startups are first selling products and services … The post B2C2B in Digital Health, a founder’s playbook appeared first on Andreessen Horowitz.
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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
Neil Patel
DECEMBER 1, 2021
All SEO is not created equal. The average cosmetic brand or fitness brand can take the usual approach with SEO. Optimize some images, start ranking for keywords. Medical SEO, on the other hand, is an entirely different animal. Search engines use different techniques to rank medical sites. There are serious limitations on both what you can and cannot say, with serious consequences if you make a mistake.
Baremetrics
DECEMBER 1, 2021
Shopify has made it more profitable than ever to sell apps in the Shopify App Store. We’ve already discussed many of the huge updates they’ve announced for Shopify app developers. These include Shopify Hydrogen and Oxygen, changes to the Shopify Checkout, and an updated Shopify Partners dashboard. But none of these updates compare to the one we are talking about today.
User Pilot
DECEMBER 1, 2021
When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. Let’s assume your tool helps the user easily schedule work meetings. You’ll have a bunch of features that help them do this, eg a calendar, invite/share link feature, etc. User adoption is how you measure how much of your product the user is regularly using.
Baremetrics
DECEMBER 1, 2021
What do website optimization, product design and content strategy have in common? They should all start with thorough research that ends in valuable insights from your customers. There are a lot of things that you can achieve going in blind, but a good customer experience can help you with those results that matter – getting new users and retaining existing ones.
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
CloseSaaS
DECEMBER 1, 2021
In the midst of the Great Resignation, top talent can be more selective. You want to make sure they're selecting you. Here are five actionable ways to attract and retain the best sales talent in the market.
Entrepreneur - SaaS
DECEMBER 1, 2021
Learn how to stand out in the software-as-a-service crowd while targeting the right customers.
IT World
DECEMBER 1, 2021
Business users have a lot to look forward to from Apple in the coming year. With 2022 less than a month away now, here's a rundown of what's likely coming. The iPhone SE – the lowest cost 5G iPhone. Apple is now expected to introduce a 5G version of the iPhone SE in spring. The device is expected to have a Touch ID button, an LCD display, and an A15 processor, but is also thought to boast a 5G connection.
Andreessen Horowitz
DECEMBER 1, 2021
We started TxO in summer of 2020 as an avenue for entrepreneurs who have the talent, drive, and ideas to build great businesses, but lack the typical background and resources to do so. Last fall, we accepted seven companies in … The post TxO Cohort Two Applications Now Open appeared first on Andreessen Horowitz.
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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.
IT World
DECEMBER 1, 2021
Microsoft has introduced a new paid tier for its Teams collaboration software aimed at small business customers. The new option — called Teams Essentials — offers additional features and support for $4 per user each month compared to free version of Teams that arrived in 2018, Microsoft said. “It’s the first standalone offering of Microsoft Teams designed specifically with small businesses in mind,” said Jared Spataro in a blog post on Wednesday.
Upscope
DECEMBER 1, 2021
Underlying the loan origination process are issues of trust and education. One common educational issue, for example, is clients focused only on the interest rate rather than the monthly payment amount. They need help in both trusting loan officers, understanding terminology and completing the paperwork. Below we'll cover the customer experience issues in mortgage banking and one key solution that's emerging.
SaaS Metrics
DECEMBER 1, 2021
You may have noticed that you’re blushing face after drinking alcohol, but why? The most common cause of this red face is consuming alcoholic drinks, especially red wine. However, flushing can be caused by other factors, including changes in temperature and emotional states. Read on to learn about the different causes of. Read more. The post How to Stop Blushing Face After Drinking Alcohol first appeared on SaaS Metrics.
Upscope
DECEMBER 1, 2021
Underlying the loan origination process are issues of trust and education such as clients focused only on the lowest interest rate when they should think about the lowest monthly payment instead. They need help in trusting loan officers, understanding terminology and completing the paperwork. Below we'll cover the customer experience issues in mortgage banking and one key solution that's emerging.
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Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.
Infinicept
DECEMBER 1, 2021
JOB DESCRIPTION Location: Denver or remote We are looking for a Senior Product Marketing Manager to join our fast-growing Denver-based fintech company. We seek an individual who is an innovative and creative problem solver with a head for developing and launching new product lines and identifying new customers, who can effectively execute in a fast-past, dynamic, and demanding growing environment.
Trujay
DECEMBER 1, 2021
We’ve all been there before—you set out to prepare payroll for your small business, and mistakes happen along the way. That can be costly in more ways than one, since not only do you have to pay taxes on an employee’s salary, but if you fail to do so on time, you could be looking […]. The post Quick Guide to Preventing Payroll Mistakes appeared first on Trujay: Migration & Integration Solutions.
CustomerSuccessBox
DECEMBER 1, 2021
Customer success, as we know, is a holistic approach to delivering the maximum possible value to customers. More than a strategy, it’s a mindset that businesses embrace to gain a competitive edge in their industry. If you’ve been in the business, you know how you must master human communication, the very first thing to be successful with your customers, which means speaking mindfully but listening even more intently.
SaaS Metrics
DECEMBER 1, 2021
SaaS Company or “Software as a Service” is a subscription-based business model that helps deliver services over the internet. Compared to the traditional software that often requires users to be physically present in a specific location, you can access SaaS software from anywhere using almost any device. SaaS providers either develop their. Read more.
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Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.
CustomerSuccessBox
DECEMBER 1, 2021
The first impression of your customers is decisive. When you onboard new customers, you introduce them to the way your business works. This step is crucial to guarantee long-term satisfaction. Thus optimize renewal rates and your bottom line. Intelligent onboarding automation: Speeds up the process of onboarding new customers, regardless of the industry It dematerializes the corresponding workflows and Reduces latency between touchpoints throughout the customer journey.
SaaS Metrics
DECEMBER 1, 2021
Glass companies, like all others, face challenges when it comes to managing so many different aspects of running a business. It can seem overwhelming to handle workflow, invoicing, payments, timesheets, payroll and much more using a couple or a few different systems. Thankfully there are companies out there that have identified the. Read more. The post Why is the right software essential to glass companies?
Infinicept
DECEMBER 1, 2021
JOB DESCRIPTION Location: Denver or remote We are looking for a Partner Marketing Manager to join our fast-growing Denver-based fintech company. We seek an individual who is an innovative and a creative problem solver with a head for driving seller activations and to generate leads through ongoing and quarterly partner marketing activity, who can effectively execute in a fast-past, dynamic.
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