Fri.Aug 23, 2019

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The Essential Driver Behind Product Adoption, Retention and Growth

OpenView Labs

Editor’s Note: This article was first published on Userlane’s blog here. . A successful SaaS business model that leads to product adoption revolves around three basic principles: value, retention and advocacy. Providing customers with value is the initial trigger of product adoption. Customer retention and advocacy generate growth without forcing companies to increase customer acquisition costs (CAC) over time.

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Free Trials as a Sales Enabler and Other Lessons from GetAccept

Chargebee

How did using free trials for sales enablement help GetAccept? Do trial extensions help or hurt? How did they scale self-service at volume?

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Q&A: Why It’s Time to Build a CS Ops Role in Your Organization

ChurnZero

Q&A: Why It’s Time to Build a ‘CS Ops’ Role in Your Organization. . Much like the evolution within the Sales team and the creation of “Sales Ops”, Customer Success is on a similar trajectory. It is becoming vitally important to drive successful outcomes for your customers (i.e. Customer Success) and it is even more critical to build out “Customer Success Operations”.

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SaaStr Podcast 259 with Pipedrive SVP of Global Sales Tara Bryant — August 23, 2019

SaaStr

Ep 259: We often focus on the positive sides of growth—but what about taking a look at the ugly sides? Even what we could consider “good problems” need preparation, and it starts by understanding your team and your goals, including knowing when and how to recruit members of your team, and building in a way that compliments your growth. Pssst Loving our podcast content?

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Guide to SaaS Project Management Systems and Top Solutions

SaaS Metrics

What is a PM Software? Project management software are designed to improve efficiency of project management teams through tools including progress tracking and collaboration tools. Compared to traditional/on-premises PM software, SaaS PM solutions are more versatile because of their cross-platform compatibility, scalability, flexibility and low initial cost.

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Sales Enablement Best Practices: 5 Dos and Don’ts for Peak Results

Sales Hacker

61% of organizations had a dedicated sales enablement person, program, or function in 2018, according to data from CSO Insights. Just five years ago, that number was 19.3%. This explosive growth comes as no surprise, as successful programs are proven to have a large, quantifiable impact on sales success, specifically: The percentage of reps achieving quota improving by 22.7%.

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[Webinar Recap] How to Drive More Software Sales with an Affiliate Program

FastSpring

With the right planning and strategy in place, investing in an affiliate program is a great way to scale a software company and drive more online sales. In our latest webinar, FastSpring Affiliate Marketing Manager Mark Jacobs, guided attendees through the exciting world of affiliate marketing. When done right, affiliate programs can provide a valuable stream of revenue for businesses that they otherwise wouldn’t have access to.

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My Appearance on the Private Equity Funcast

Kellblog

Who else but my old friend Jim Milbery, a founding partner at ParkerGale , could come up with a podcast called the Private Equity Funcast , complete with its own jingle and with a Thunderbirds -inspired opening? Jim and I worked together at Ingres back in the — well “pre-Chernobyl” as Jim likes to put it. When we met, he was a pre-sales engineer and I was a technical support rep.

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Why Marc Went From ‘We’ll Never Do Bio’ to Betting on Bio Founders

Andreessen Horowitz

Editor’s note: This article is based on an episode of the a16z Podcast, which you can listen to here. Hi, and welcome to the a16z Podcast. I’m Hanne.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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How to Make Conversations the Cornerstone of Your Sales Process

Sales Hacker

Once you’ve captured a buyer’s attention, it is imperative that you provide the same authentic, conversational experience throughout the entire sales process. Great conversations are the key to building relationships that will ultimately allow you to skyrocket your sales numbers. The post How to Make Conversations the Cornerstone of Your Sales Process appeared first on Sales Hacker.

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ChurnZero Leads G2’s Momentum Report for Customer Success Software

ChurnZero

ChurnZero Leads G2’s Summer 2019 Momentum Report for Customer Success Software. Out of 13 solution providers included in G2’s Summer 2019 Momentum Report for Customer Success Software, ChurnZero has received the highest Momentum Score, based on execptional customer satisfaction and market growth, reinforcing ChurnZero’s position as the pacesetter int the Customer Success industry.

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July Sales Spotlight

InsightSquared

The end of of the month is always a busy time for every organization. For the team at InsightSquared, it is also much anticipated for another reason: our monthly company lunch. More than just another meeting or get-together opportunity, these company gatherings help to build the employee-centric culture at InsightSquared and have become a true celebration of the awesome people working here.

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2019 Global eCommerce Fraud Management Report

Zuora

Highlights from a CyberSource report outlining best practices for fraud management. to see what sets leaders apart and how you can use this insight to move towards your own fraud management best practices. The post 2019 Global eCommerce Fraud Management Report appeared first on Zuora.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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July Sales Spotlight

InsightSquared

The end of of the month is always a busy time for every organization. For the team at InsightSquared, it is also much anticipated for another reason: our monthly company lunch. More than just another meeting or get-together opportunity, these company gatherings help to build the employee-centric culture at InsightSquared and have become a true celebration of the awesome people working here.

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When Will Retail Fight Back?

Zuora

Zuora CEO Tien Tzuo offers insight into the latest explosion of subscriptions in retail, and what it means for the industry. The post When Will Retail Fight Back? appeared first on Zuora.