Wed.May 26, 2021

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How to Use Digital Customer Journeys to Scale Your Business

Totango

We recently polled the Customer Success industry asking about the top challenges they are facing. The number one answer? Scale. Over the years, we’ve found that most companies are very oriented around a high-touch customer engagement model. However, as the world has shifted (particularly last year during the pandemic), the modern customer journey has shifted as well and it now requires a different engagement model.

Scaling 95
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UberConference Review

The Daily Egg

UberConference has almost everything small and medium businesses need to conduct successful conference calls. This affordable software comes with plenty of features to help your team get things done. It also has the scalability to grow your business, especially in the early stages. Compare UberConference to The Best Conference Call Services UberConference didn’t make our […].

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Corporate Blogs Always Work. But Only If You Do Them Right.

SaaStr

How do you leverage a corporate blog to actually generate leads? There are 100,000,000+ blogs. And “worse” — there are 100,000,000+ new blog posts posted each month! The last thing the world needs is another one about a boring vendor, telling the world how insightful they are, written by their junior marketing manager. And yet … done right, they are a critical part of your marketing and sales toolkit.

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BlueJeans Review

The Daily Egg

BlueJeans is a strong contender as a conference call service. If you’re looking for top-notch audio quality, look no further. It comes with a host of other notable features, such as custom branding, encrypted calls, and no time limits on meetings. Though the service does lack some collaboration features like file sharing, and it can […]. The post BlueJeans Review appeared first on The Daily Egg.

Branding 255
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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What Inspires Founders to Create Startups

SaaStr

Q: What inspires founders to do it? I think for most founders I know, the real reason they start a start-up is that it’s the most interesting and stimulating thing they can do. One way or another, most founders are builders. It’s not really working for yourself. Most founders can in fact work for someone else, and have in the past. You always have a boss of some sort.

Startup 170

More Trending

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3 Things That Are Hard to Recover From. And 3 Tough Things You Bounce Back From Stronger.

SaaStr

Things you think are hard to recover from: – Losing a top customer – Not getting VC funding – Competitor winning key deal. Things that are actually hard to recover from: – Wrong co-founder – Wrong key VP hire – Wrong largest VC. — Jason BeKind Lemkin (@jasonlk) April 22, 2021. As a founder in the early days, and maybe even for quite a long time, it can seem like certain tough hits can almost cripple the company.

Startup 163
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Sharing Intercom’s values

Intercom, Inc.

Every company, organization, or team has a set of values – they may or may not be codified and written down, but they exist in the way the people behave and treat one another. The most successful companies take the time to be purposeful about their values. They discuss and debate them, write them down, agree on them, and most importantly live by them.

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How to Block Bots From Coming to Your Website: Tools & Tips

Neil Patel

If you have a website, you need to know what bots are and how they can find your site, as well as what they can do (either intentionally or indirectly) to cause frustration to your online marketing efforts. Blocking bots may be a necessity to protect your site’s speed, users, and security. Let’s talk about what bots are and how you can put up some defenses to start protecting your website.

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Investing in Rewatch

Andreessen Horowitz

Video is ubiquitous in the workplace today. We’ve long been excited about this growing trend of video for work (as evidenced by our investment in companies like Hopin , Loom , Mux , and Tandem ) and in the future, … The post Investing in Rewatch appeared first on Andreessen Horowitz.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Customer Segmentation Models: A Smarter Approach

Baremetrics

Your marketing strategies are most effective when you use targeted messaging aimed at your specific customer base. But how do you know what that customer base wants? Customer segmentation is a way to break up your current or prospective customers into groups. Baremetrics helps you define these subsets so you can successfully address each group's specific needs.

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Investing in SpotOn

Andreessen Horowitz

Small businesses are the lifeblood of our economy. There are 32 million small businesses and over 400,000 independently owned restaurants in the United States serving nearly all Americans in some way. U.S. consumers spend $5+ trillion per year at retail … The post Investing in SpotOn appeared first on Andreessen Horowitz.

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Private Equity Funcast: A Board Perspective on Peopleops

Kellblog

I’m back for my second appearance on the ParkerGale Private Equity Funcast , this time speaking with Jimmy Holloran on topics related to Peopleops and the Chief People Officer (CPO) in a session entitled A Board Perspective on Peopleops. Topic we cover include: The role of HR and my mantra: help managers manage. What help means and taking pride in a supporting role.

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How to Support and Prioritize your Mental Health at Work

Zuora

It has never been more important to recognize mental health as an essential component to one’s overall health and wellbeing. […]. The post How to Support and Prioritize your Mental Health at Work appeared first on Zuora.

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Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.

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Pivoting Product Roadmaps in the World of Change

Chargebee

Have a front-row seat in our discussion with product experts Jodi McDermott of Dude Solutions and Navya Gupta of Peek.com on rethinking the product roadmap, from vision to execution.

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How important is content marketing for a B2B business?

Net-Results

I saw this question over on Quora and thought it would be a great one to answer here on the Net-Results blog. Why? Because for a long while I’ve worked at a B2B SaaS business and a lot of my focus has been on content marketing. What is content marketing? Content marketing is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly-defined audience — and, ultimately, to drive profitable customer action.

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From Big Data to Big Ops with Scott Brinker

Sales Hacker

It’s the best news you’ve heard all year! Our new podcast — Revenue Innovators — is coming to your eyes and ears this summer. Your hosts are none other than Outreach’s Mary Shea (VP, Global Innovation Evangelist) and Harish Mohan (SVP, Revenue Excellence & Operations). But wait, what are revenue innovators? So glad you asked. Mary Shea defines this term in her recent article Unleash: A New Cohort of Revenue Innovators Comes of Age : noun — a new cohort of revenue leaders who put buyers at th

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6 Ways To Make Your Side Hustle Grow Faster

SaaS Metrics

The economy has gone down drastically in recent times, and most people are doing everything they can to maintain or increase their income. One method is to start a side hustle on top of your full-time job so that you can make some extra cash. A side hustle is generally a flexible. Read more. The post 6 Ways To Make Your Side Hustle Grow Faster first appeared on SaaS Metrics.

Metrics 90
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10 Red Flags in Integrated Payment Partnerships: Moving Towards a Mutual Benefit

Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.

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Top 5 Slack Communities for Customer Success Professionals

ChurnZero

If you work in the tech world you’ve certainly heard of Slack even if you haven’t used it before yourself. Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify systems, and drive their businesses forward. When we think of Slack, we usually think of it as an internal communication tool, however many people do not realize it can also be used for external communication as well.

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5-Step Guide to Magento Migration (+ Tips, Best Practices & CRM Integration Opportunities)

Trujay

In our constantly evolving technological landscape, new and better eCommerce platforms appear nearly every day. To stay on top of the competition, online retailers often leave one shopping cart in favor of another. Read the post to discover why Magento is one of the most trusted eCommerce solutions these days and how to migrate to […]. The post 5-Step Guide to Magento Migration (+ Tips, Best Practices & CRM Integration Opportunities) appeared first on Trujay: Migration & Integrati

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Top Customer Retention Rate Mistakes

Baremetrics

There’s an old saying that goes, “The best clients are the ones you already have.” This is true for most businesses, although good customer retention may look different depending on your industry. Your clients are the ones who drive your business and move it forward. Without them, you would get nowhere. However, most people focus their marketing on attracting new clients, forgetting that client retention also contributes to sales growth.

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Is a Sales Operations Career Right for You?

Sales Hacker

There are many moving parts in a successful sales organization. If you know that you love strategizing to increase sales but don’t want to be an account executive, sales operations may be the right place for you. What is Sales Operations? Any customer-facing rep who’s worked at a midsize or enterprise company is familiar with sales operations. Sales ops is responsible for supporting and enabling sales reps to sell efficiently and effectively.

Scale 60
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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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What Makes Tracking SaaS Metrics Different?

Baremetrics

We’ve previously discussed the process of developing a financial model for your SaaS company, in a simple, easy to update format. While financial models are challenging for every business, SaaS companies have unique challenges and a focus on recurring revenue and customer loyalty. SaaS financial modeling is uniquely complex and requires careful thought.

Metrics 59
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The Proposal Secrets That Increase Close Rates by 111%

Sales Hacker

Join this workshop to learn how to craft an ultra-impactful proposal from scratch and the secrets of successful sales proposal to increase your close rate. The post The Proposal Secrets That Increase Close Rates by 111% appeared first on Sales Hacker.

Sales 66
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Product Update: New iOS App

Groove HQ

We’re excited to announce the launch of our new iOS app! ?? We built the new Groove iOS app from the ground up to empower your team to provide awesome customer support on-the-go. The app embraces platform-specific guidelines, so it’ll feel right at home between your other iOS apps. At the same time, you’ll get […]. The post Product Update: New iOS App appeared first on Groove Blog.

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What To Look For in an SEO Agency

SaaS Metrics

To ensure successful results for a business or company, there are specific preliminary steps that are needed to make sure that you have the right people working on your websites. They should be able to drive competent leads and utilize a deliberate marketing plan. When it comes to choosing a reputable agency. Read more. The post What To Look For in an SEO Agency first appeared on SaaS Metrics.

Metrics 52
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The Power of Co-Branding and White Labeling in Integrated Payment Solutions

Discover how co-branding and white labeling can transform your integrated payment solution to enhance user experience and build customer trust. This article explores the subtle yet impactful differences between third-party, co-branded, and white-labeled payment integrations, offering critical insights for software companies. It's an informative and strategic guide for those looking to make informed decisions in a competitive market.

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Why Every Business Needs Customer Success

CustomerSuccessBox

If you start looking online for a Customer Success Platform or a solution you’ll most likely come across a lot of discussion about “B2B SaaS, which might cause you to wonder if Customer Success software is only for Subscription-based, B2B companies. Well, that couldn’t be further from the truth. . While living in the Subscription Economy, 80% of the Potential Lifetime Value of a customer is dependent upon the retention cycle because when you acquire a user or a subscriber, you actually don’

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Latest Cashman casino review

SaaS Metrics

Cashman Casino is one of the few online casinos that have incorporated a free mobile slots casino platform. This casino was launched by Product Madness, a member of Aristocrat Company. Your first contact with the casino is its exciting slot titles. You can either register as a guest or a member of. Read more. The post Latest Cashman casino review first appeared on SaaS Metrics.

Mobile 52
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7 Steps to a GREAT Cold Call & 4 Pattern Interrupts You’ve Never Heard Before

Sales Hacker

Join this workshop with Becc Holland and learn the 7 Steps to have a highly effective cold call and how to prevent prospects from hanging up on you. The post 7 Steps to a GREAT Cold Call & 4 Pattern Interrupts You’ve Never Heard Before appeared first on Sales Hacker.

Sales 44