Thu.May 21, 2020

The Silent, Lurking Churn: Activation Rates Less Than 90%


It took me a little while to see activation rates as literally one of the 3-4 most important metrics in SaaS, but it probably is. I started to track activation rates at a lot of start-ups I work with, and I saw numbers that shocked me. I often say 60% or so activation rates 30 days in. Think about that.

Churn 170

6 Mistakes to Avoid in Your Inbound Lead Follow-Up

Sales Hacker

When inbound sales and marketing works, it’s great. It’s easy, it scales well, but by definition it puts a lot of the process out of your hands. That can lead to a lot of opportunities for things to break down and for buyers to fall through the cracks. I’ve worked with many companies throughout my career, and there tends to be six common, tactical mistakes when it comes to inbound process: They don’t have sales and marketing alignment and accountability documented in a comprehensive SLA.

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Cabin-fever trading; post-pandemic housing projections; COVID drives digitization, and more

Andreessen Horowitz

This first appeared in the monthly a16z fintech newsletter. Subscribe to stay on top of the latest fintech news. . IN THIS EDITION. A different path to self-driving money. Online brokerages compete for new millennial investors. The pandemic’s impact on. … The post Cabin-fever trading; post-pandemic housing projections; COVID drives digitization, and more appeared first on Andreessen Horowitz. fintech news Uncategorized coronavirus


Business Networking: 5 Proven Strategies to Win in Business and in Life

Groove HQ

Our best tips and tricks for using business networking to connect with VIPs. Learning how to network and build relationships with smart, successful people is one of the most valuable things I’ve done in my career. But I know that for many, it doesn’t come easily. It certainly didn’t come easily for me when I […]. The post Business Networking: 5 Proven Strategies to Win in Business and in Life appeared first on Groove Blog. Growth

The Complete Guide to SaaS Revenue Modeling

In today’s climate, it’s more important than ever for SaaS companies to build rock-solid financial models on which they can operate and make key business decisions. The teams at SaaSOptics and Burkland have teamed up to create a comprehensive guide to the most difficult aspect of financial modeling: revenue forecasting.

Investing in Deel

Andreessen Horowitz

Over the past few decades, we’ve seen significant changes in how employers think about their workforce. The historical model was to focus hiring on individuals in your geographic backyard , then provide those individuals with a paycheck, health insurance, pension, … The post Investing in Deel appeared first on Andreessen Horowitz. fintech policy & regulation Uncategorized

More Trending

Customer acquisition vs. retention: Which is best for growth?


Customer acquisition vs. customer retention—which one is better? That's actually a misleading question: both are important for sustainability and growth in their own way. Nevertheless, many companies focus the majority of their time and resources on acquisition. Efforts to improve retention are often put on the back burner, or totally neglected.

Banish Magical Thinking: The Truth About Shortcuts in Selling (Summit Replay)

Sales Hacker

This video training was originally presented at the 2019 Sales Hacker Success Summit. In it, Founder and CEO of social centered selling, Barbara Giamanco, shows us that there are no shortcuts in selling. Sadly, Barbara passed on from our community on May 20, 2020. We’re so honored to claim her as one of our own. This video, presented at our 2019 Success Summit, was a wonderful parting gift that we hope you’ll enjoy. You’ll be missed, Barbara. What You’ll Learn. Why cheap sales tricks don’t work.

Sales 54

Subscription to Success


Below is an excerpt of the article, “Subscription to Success,” from Fortune Magazine’s May Fortune 500 edition. When public health […]. The post Subscription to Success appeared first on Zuora. Industry: Internet of Things Industry: Media Industry: SaaS Subscription Economy

Hiring a Remote Employee? Use This Onboarding Checklist

OpenView Labs

On March 12, we made the difficult decision to indefinitely close our office in order to keep our team safe and help prevent the spread of COVID-19. Like so many other companies, we became a remote team overnight. Everyone who’s made this transition over the last few months knows it’s anything but easy—figuring out new methods of communication, setting up security, getting used to Zoom calls and just managing the sudden merging of our personal and professional lives is… a lot.

Are Your Embedded Analytics DevOps-Friendly?

Does your analytics solution work with your current tech stack and DevOps practices? If not, any update to the analytics could increase deployment complexity and become difficult to maintain. Learn the 5 elements of a DevOps-friendly embedded analytics solution.

WePay Card Present Solutions adds next-generation in-person payments capabilities to our products


Our new Card Present Solutions feature gives ISVs and software platforms the ability to add in-person payments as well as online payments. The feature is offered with both our Link and Clear products to seamlessly deliver online and in-person payments to customers. The product includes the choice of pre-certified card readers, comprehensive developer resources and APIs, and centralized terminal management.

Investing in Nautilus Biotechnology

Andreessen Horowitz

The race to sequence the human genome set the bar for what engineering in biology could do. Thirty years ago, this race started with the audacious goal of understanding the blueprint of humanity––sequencing the entire human genome, completed roughly twenty … The post Investing in Nautilus Biotechnology appeared first on Andreessen Horowitz. bio announcements when science becomes engineering

How COVID-19 impacts SaaS/subscription space: May '20 data


We are living in unprecedented times. Advice is coming from every direction and it's difficult to know who and what to believe. Here at ProfitWell, we believe in data because data doesn't lie. We look at the numbers to help guide our decisions, turning advice into tangible action items. We've been working around the clock to develop an index displaying MRR and growth trends across SaaS companies.

Churn 43

An OKR Primer


Just when I think the world doesn’t need yet another introduction to OKRs, I talk to a company struggling to implement them. As an OKR convert (someone who didn’t like them, and now enthusiastically loves them), I think this stems from over complicating it and getting in your own way. While it can take a while to “get” the power of OKRs, once the lightbulb goes off, they can transform how an organization aligns towards goals, focuses, and executes. And it doesn’t have to be complicated.

The Five-Finger Approach to Onboarding

As a group who provides the software tools necessary to manage the contracts to cash process, Aysling onboards users and projects daily, and has learned some important tips if you want to be successful when onboarding new clients and/or projects.

3 Techniques That Will Transform Your Deal Execution

Sales Hacker

The post 3 Techniques That Will Transform Your Deal Execution appeared first on Sales Hacker. Do Not Use Webinars

Sales 41

How to Create an E-commerce Website in 15 Minutes

The Daily Egg

Want an E-commerce site but worried you’re not tech-savvy enough to make it happen on your own? No worries. With user-friendly platforms like Wix, you can have an E-commerce website up and running in as little as 15 minutes. With its drag and drop features and artificial design intelligence (ADI) tool, Wix makes it easy […]. The post How to Create an E-commerce Website in 15 Minutes appeared first on The Daily Egg. eCommerce Reviews


Video: Who Actually Competes with Slack?

OpenView Labs

There are two races happening in product-led growth today. Race 1: who will be the next Slack, Zoom or Datadog? The lead contenders here include Notion , Airtable, Loom and Calendly. And since Calendly just announced $50M ARR, my money is on them. Race 2: who will *enable* the broader product-led wave across the software industry? This is exactly why Mixpanel released its “State of Product Analytics” report last week.

Content: Keep it coming.


Today on the show, content creation breeds growth. How so? The data tells all. Plus, lots of launches happening this week as B2B SaaS forges ahead. Listen wherever you get podcasts: How is the B2B SaaS market trending? ??7 7 day +1.12% | ?? 30 day +3.24% | ??90 90 day +4.74%. How are churn and new revenue trending over time? MRR LOSS +1.96%. MRR GAIN +0.54%. Today, your SaaS index is looking pretty fresh.

Digital Trends Report 2020

As part of our goal to continue helping our community during these times, we wanted to share with you this critical data on the state of digital products across industries and provide context on how businesses are responding to the changing winds.

Ryan Steinberg on fostering empathetic automation

Inside Intercom

? ? In our quest to make the most of support automation, we’ve found three uses that really optimize its potential. The first is routing: directing a customer’s question to the right team. Next is assisting: gathering information from a customer so a human support agent has everything they need by the time they’re stepping in to help. Finally, there’s problem-solving: answering questions faster and more effectively than human agents can.