SaaStr

MAY 21, 2020

It took me a little while to see activation rates as literally one of the 3-4 most important metrics in SaaS, but it probably is. I started to track activation rates at a lot of start-ups I work with, and I saw numbers that shocked me. I often say 60% or so activation rates 30 days in. Think about that. That means after all the time and money put into building your product, marketing your product, trialing your product, demo’ing your product, selling your product, closing the deal, cele

Churn 266

Churn B2C Metrics B2B 266

Andreessen Horowitz

MAY 21, 2020

This first appeared in the monthly a16z fintech newsletter. Subscribe to stay on top of the latest fintech news. . IN THIS EDITION. A different path to self-driving money. Online brokerages compete for new millennial investors. The pandemic’s impact on. … The post Cabin-fever trading; post-pandemic housing projections; COVID drives digitization, and more appeared first on Andreessen Horowitz.

132

132

Sales Hacker

MAY 21, 2020

When inbound sales and marketing works, it’s great. It’s easy, it scales well, but by definition it puts a lot of the process out of your hands. That can lead to a lot of opportunities for things to break down and for buyers to fall through the cracks. I’ve worked with many companies throughout my career, and there tends to be six common, tactical mistakes when it comes to inbound process: They don’t have sales and marketing alignment and accountability documented in a comprehensive SLA.

Scale 132

Scale Underperforming Technical Team Headcount Technology 132

Andreessen Horowitz

MAY 21, 2020

Over the past few decades, we’ve seen significant changes in how employers think about their workforce. The historical model was to focus hiring on individuals in your geographic backyard , then provide those individuals with a paycheck, health insurance, pension, … The post Investing in Deel appeared first on Andreessen Horowitz.

Investment 103

Investment 103

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Zuora

MAY 21, 2020

It’s a deathwatch for retailers. In just the last few weeks, we lost J. Crew, Neiman Marcus, and J.C. Penney. […]. The post COVID-19 is the Best Thing to Happen to Retail appeared first on Zuora.

Subscription 98

Subscription Payment Features 98

Groove HQ

MAY 21, 2020

Our best tips and tricks for using business networking to connect with VIPs. Learning how to network and build relationships with smart, successful people is one of the most valuable things I’ve done in my career. But I know that for many, it doesn’t come easily. It certainly didn’t come easily for me when I […]. The post Business Networking: 5 Proven Strategies to Win in Business and in Life appeared first on Groove Blog.

Business 97

Business Strategy 97

Andreessen Horowitz

MAY 21, 2020

The race to sequence the human genome set the bar for what engineering in biology could do. Thirty years ago, this race started with the audacious goal of understanding the blueprint of humanity––sequencing the entire human genome, completed roughly twenty … The post Investing in Nautilus Biotechnology appeared first on Andreessen Horowitz.

Investment 93

Investment Engineering 93

OpenView Labs

MAY 21, 2020

On March 12, we made the difficult decision to indefinitely close our office in order to keep our team safe and help prevent the spread of COVID-19. Like so many other companies, we became a remote team overnight. Everyone who’s made this transition over the last few months knows it’s anything but easy—figuring out new methods of communication, setting up security, getting used to Zoom calls and just managing the sudden merging of our personal and professional lives is… a lot.

Onboarding 92

Onboarding Interviewing Communication Investment 92

Zuora

MAY 21, 2020

Below is an excerpt of the article, “Subscription to Success,” from Fortune Magazine’s May Fortune 500 edition. When public health […]. The post Subscription to Success appeared first on Zuora.

Subscription 75

Subscription Payment Features SaaS 75

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

ProfitWell

MAY 21, 2020

We are living in unprecedented times. Advice is coming from every direction and it's difficult to know who and what to believe. Here at ProfitWell, we believe in data because data doesn't lie. We look at the numbers to help guide our decisions, turning advice into tangible action items. We've been working around the clock to develop an index displaying MRR and growth trends across SaaS companies.

Subscription 68

Subscription Payment Features SaaS Payments Data 68

The Daily Egg

MAY 21, 2020

Want an E-commerce site but worried you’re not tech-savvy enough to make it happen on your own? No worries. With user-friendly platforms like Wix, you can have an E-commerce website up and running in as little as 15 minutes. With its drag and drop features and artificial design intelligence (ADI) tool, Wix makes it easy […]. The post How to Create an E-commerce Website in 15 Minutes appeared first on The Daily Egg.

Technical Review 72

Technical Review 72

SaaSX

MAY 21, 2020

Just when I think the world doesn’t need yet another introduction to OKRs, I talk to a company struggling to implement them. As an OKR convert (someone who didn’t like them, and now enthusiastically loves them), I think this stems from over complicating it and getting in your own way. While it can take a while to “get” the power of OKRs, once the lightbulb goes off, they can transform how an organization aligns towards goals, focuses, and executes.

Systems Review 59

Systems Review Leadership Scale B2C 59

OpenView Labs

MAY 21, 2020

There are two races happening in product-led growth today. Race 1: who will be the next Slack, Zoom or Datadog? The lead contenders here include Notion , Airtable, Loom and Calendly. And since Calendly just announced $50M ARR, my money is on them. Race 2: who will *enable* the broader product-led wave across the software industry? This is exactly why Mixpanel released its “State of Product Analytics” report last week.

Software 52

Software Data 52

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Payments

ProfitWell

MAY 21, 2020

Today on the show, content creation breeds growth. How so? The data tells all. Plus, lots of launches happening this week as B2B SaaS forges ahead. Listen wherever you get podcasts: How is the B2B SaaS market trending? ??7 day +1.12% | ?? 30 day +3.24% | ??90 day +4.74%. How are churn and new revenue trending over time? MRR LOSS +1.96%. MRR GAIN +0.54%.

B2B 52

B2B Content Marketing Subscription Payment Features 52

Sales Hacker

MAY 21, 2020

The post 3 Techniques That Will Transform Your Deal Execution appeared first on Sales Hacker.

Sales 52

Sales 52

SmartKarrot

MAY 21, 2020

Role: Customer Success Manager Location: Rogers, AR, USA Organization: E2open Customer Success Manager serves as the front-line resource to manage ongoing customer relationships with a focus on demonstrating and delivering value from the E2open portfolio. The CSM is responsible for planning and leading customer implementations of the E2open Demand Signal Repository software for large consumer product goods companies.

Customer Success 10

Customer Success Travel Consulting Retention 10

Sales Hacker

MAY 21, 2020

This video training was originally presented at the 2019 Sales Hacker Success Summit. In it, Founder and CEO of social centered selling, Barbara Giamanco, shows us that there are no shortcuts in selling. Sadly, Barbara passed on from our community on May 20, 2020. We’re so honored to claim her as one of our own. This video, presented at our 2019 Success Summit, was a wonderful parting gift that we hope you’ll enjoy.

Artificial Intelligence 121

Artificial Intelligence Sales Branding Investment 121

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Revenue

SmartKarrot

MAY 21, 2020

It is possible getting the right Customer Success Leader might be more than just a cakewalk. As they come from a variety of backgrounds, it can be difficult to skim the one who is just about right. To save you all the extra efforts, here is a list of such traits that one sees in an excellent Customer Success Leader. All of these are tried and tested.

Customer Success 10

Customer Success Sales Hiring Scale Leadership 10

FastSpring

MAY 21, 2020

Do you ever feel like Search Engine Optimization is so last decade? Honestly, with email marketing and social media, how much time do you actually need to dedicate to optimizing your site content for search engines? Welp, it turns out that SEO is still super important. While today’s SEO tactics look a lot different than the ones we used in the 2000s and the 2010s, SEO is still alive and well in the online marketing space.

Strategy 78

Strategy Social Media Mobile Engineering 78

User Pilot

MAY 21, 2020

Customer feedback tools have come a long way since the days of manually reaching out with a long, boring survey. You can now choose from a wide range of tools, designed to help you collect the customer feedback you need to take your SaaS in the right direction. In the Product-Led era, listening to your customers has never been more important. I’m going to explain exactly why you should be listening to your customers if you aren’t already.

SaaS 63

SaaS Software Review Scale Pricing 63

Intercom, Inc.

MAY 21, 2020

? ? In our quest to make the most of support automation, we’ve found three uses that really optimize its potential. The first is routing: directing a customer’s question to the right team. Next is assisting: gathering information from a customer so a human support agent has everything they need by the time they’re stepping in to help. Finally, there’s problem-solving: answering questions faster and more effectively than human agents can.

Scale 221

Scale Sales Hiring Customer Support Metrics 221

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Payments

FastSpring

MAY 21, 2020

One of our core values as a company is that our success is entirely based on the success of our customers. As such, being recognized externally for our commitment to supporting our customers is an incredible honor. We’re proud to have earned this recognition from the American Business Awards® with the Bronze Stevie Award award for ‘Support Team of the Year’ in 2020.

Technology 148

Technology Revenue Software Development 148