Thu.Jan 20, 2022

Dear SaaStr: Our Sales Team Has a 7% Win Rate. Are We Failing?


Q: Sales team has a 7% win rate over last 6 months. CEO has put full revenue accountability on the marketing team. How do I keep sales from failing? Not to be too much of a Pollyanna — but a 7% win rate isn’t all bad. In fact, if you have an A+ engineering team, it might be borderline great news.

Sales 208

Will Improv And Practice Make You a Top-Performing Sales Representative?

Predictable Revenue

Stefanie Boyer discusses why roleplaying practice makes the best sales development reps, and how to incorporate improv exercises into your SDR training. The post Will Improv And Practice Make You a Top-Performing Sales Representative? appeared first on Predictable Revenue.


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How to Figure Out How Fast Your Competitor is Growth in About 60 Seconds


How to check on a competitor's growth plan: 1/ Search on LinkedIn how many sales reps they have 2/ Multiply by $500,000 ($250,000 if SMB). That's how much in bookings they plan to add this year. — Jason BeKind Lemkin 2⃣0⃣2⃣2⃣ (@jasonlk) January 12, 2022.

SMB 213

How a Sales Coaching Platform Can Affect Employee Retention

Sales Hacker

Strong sales reps are the lifeblood of your business and how you choose to invest in them matters.

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

Thanks to ChartMogul, ClientSuccess, DuploCloud, FullStory, PeopleAI, and Quolum for Sponsoring SaaStr Annual 2022!


We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. At the 8th ever SaaStr Annual, ~200 of the best and hottest companies on earth will go BIG as partners/sponsors. Join these incredible companies to experience all the value of SaaStr!

Cloud 184

More Trending

The Market Education Bet and The Fundamental Tension Quadrant


Years ago I wrote a post on what I call the fundamental tension in marketing : the gap between what we want to say and what our audience wants to hear. For example, let’s say we’re a supply chain software company.

Infinicept Welcomes Modo to Its Partner Network, Enabling Even More Flexibility and Choice to Customers


DENVER – January 20, 2022 Infinicept, a leading provider of embedded payments, today announced that Modo, a global leader in payment orchestration, has joined the Infinicept Partner Network, a curated community of solution providers that helps software and fintech companies get payments going their way.

Top Customer Service Representative Insights, Job Description, Salary, and More

Groove HQ

Find out everything you need to know about the position and how to find the perfect role for yourself or your business. The post Top Customer Service Representative Insights, Job Description, Salary, and More appeared first on Groove Blog. Customer Support

Microsoft beefs up Edge's security against zero-day attacks

IT World

In the latest release of its Edge beta, Microsoft introduced a new way for IT admins to better secure the Chromium-based browser against web-based attacks.

PayOps Fact Sheet

Infinicept's PayOps™ platform helps your business onboard and manage merchants so you can generate payments revenue, control your customer experience, deliver an improved product, and increase valuation.

Intercom on Product: Speeding back up when momentum drops

Inside Intercom

In the race to win a customer’s business, it’s not really about how good your product is – it’s how fast you keep innovating. After all, almost any product or service can be replicated by a competitor.

How To Create Amazing Knowledge Base Articles

Groove HQ

Learn the basics of a knowledge base and how to create articles that resonate with your customers. The post How To Create Amazing Knowledge Base Articles appeared first on Groove Blog. Customer Support

Top Predictions For 2022 From OpenView Leaders

OpenView Labs

What does the future hold for 2022? At our final BUILDing Together event of 2021, OpenView’s Expansion & Investment Team leaders shared their top predictions for talent, go-to-market, investing and more. . Drumroll please…here are the trends we expect to see in 2022.

Podcast: Microsoft’s Activision acquisition, explained

IT World

Earlier this week, Microsoft announced plans to buy video game giant Activison Blizzard for $68.7 billion. Microsoft branded the deal as a metaverse play, but some industry analysts see it as Microsoft capitalizing on Activision’s weakened position.

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

Jan 20 – Customer Success Jobs


Role: Customer Success Director Location: Pennsylvania, United States Organization: Globality, Inc. As a Customer Success Director, you will serve as the lead point of contact for all customer account management matters.

How HR Tech Can Fuel The Success Of Remote Teams

SaaS Metrics

The recent surges and new strains of the virus have proved that the pandemic is here to stay. Companies expect remote work models to be around for the foreseeable future. But things are different this time because the switch is not sudden and unexpected. You have a chance to implement measures to.

Q&A Recap: How to Scale Your Post-Sale Teams During Periods of Fast Growth


As a Customer Success leader, you know you should invest more time and resources into planning and executing the long-term initiatives your team needs to scale. But when those short-term deliverables and constant fires always seem to take priority, how do make progress?

5 Actionable Ways To Enhance Construction Site Safety With Technology

SaaS Metrics

Construction is an inherently dangerous domain as workplace injuries and fatalities are common. Top safety risks include falls, being struck by objects, getting caught between equipment, and electric shocks.

Payments 101 Webinar: Demystifying Payments

Speaker: Tracie Poland and Ted Vandeburg

Payments don’t have to be complicated. Whether you're exploring payments for the first time or figuring out how you might put them to work for you, this webinar recording will help you get started.

Moving Towards Zero Touch IT With BetterCloud and Zoho Desk


Onboarding is a time-consuming process that is rife with potential pitfalls for IT. Not only does it take time away from more strategic projects, but human error is borderline likely, especially without automation.

The Ultimate Guide to Website Design 2021

SaaS Metrics

Graphic design is constantly changing and evolving. Knowing the trends and top web designs for 2021 can help you stand out from the crowd and steal the show in the remaining months of this year. This will propel you to include goals for website design that will help you make the most. Read more.

Sync Your MRR Movements with Amazon S3, Google Cloud Storage, or Azure Blob Storage

Chart Mogul

Configure Amazon S3, Google Cloud Storage, or Azure Blob Storage as a destination in ChartMogul and export your activities for further analysis. ChartMogul is only one part of a larger ecosystem of tools an organization with recurring revenue uses.

Meta's Workplace touts upcoming WhatsApp integration for frontline workers

IT World

Workplace by Meta has announced plans to roll out an integration with WhatsApp this year to better support frontline workers whose technology needs often take a back seat at many companies. When the pandemic hit in 2020, many companies found it hard to reach their frontline workforce because they did not have traditional lines of communication within their wider organization.

Compliance 101: What You Need to Know as a Payfac

This guide will help you understand what compliance means as a Payfac, what these requirements are and where they come from, so you can begin to make sense of it all.

10 Brilliant Social Ad Strategies to Outsmart Your Competition [Free Webinar on January 25th]

Neil Patel

Global usage of social media, which was already high, exploded during the pandemic in 2020. In fact, as of 2021, 69 percent of North Americans used social media – and these numbers will likely continue to climb as new features and social media platforms are released.

Apple (and everyone) needs harmonized digital health regulation

IT World

Has Apple lived up to its promises on digital health? Perhaps not , but perhaps this is because we lack international standards for digital medical technology. A heavily regulated space. Digital health is, rightfully, a heavily regulated space. Those who build solutions in that space must prove their products do what they claim.

How to Build a Commissions Plan Your Team will Love?


How to Build a Commissions Plan Your Team will Love? Have you ever tried to paddle a canoe with someone else? Even if you both want to reach the opposite shore, unless you’re rowing in sync, you’re going to have a long, frustrating trip.

What’s an office good for, anyway?

IT World

Office space—its design and the concepts that drive that design—are a major contributor to company culture, employee satisfaction, and productivity. The ideal hybrid work office for your company is yet to be fully determined, but what we do know is that it’s the place where employees get what they can’t get at home.

Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!