SaaStr

DECEMBER 11, 2021

We’ve talked on SaaStr about leaning in on Customer Success as much as possible. We’ve walked through why Second Order Revenue (i.e., the revenue ultimately generated or supported by Customer Success) is the key to growing a SaaS business. We’ve talked about how all the Second Timers are hiring in customer success way early , ahead of sales, ahead of revenue.

Sales Hiring 264

Sales Hiring Customer Success Headcount Churn 264

SaaStr

DECEMBER 11, 2021

Q: What are some top hiring tips for early-stage startups? The best founders are relentless recruiters. Truly relentless. However, very few started out that way. Your job in 2022 is to get there. — Jason BeKind Lemkin (@jasonlk) December 8, 2021. Recruiting is tough. I certainly don’t do it well enough. But to be a great CEO, you need to find a way to force yourself to be a great recruiter.

Interviewing 241

Interviewing Compensation Startup Engagement 241

SaaStr

DECEMBER 11, 2021

Scaling your product from one specific use case to an enterprise offering with multiple features is a daunting task. You need to consider your existing customers, your total addressable market (TAM), your employees, and how you envision the future of your product. How do you balance these things while creating a great product? Aaron Levie, CEO and Co-founder of Box, discusses the approaches he used for scaling his company in terms of hybrid work, adjusting to a dynamic economy during the pandemi

Scale 224

Scale Cloud Scaling Interviewing 224