Tue.Oct 20, 2020

Measuring Customer Experience: How to Collect the Right Data and Act on It

Totango

It is essential for a company to understand the behavior, opinions, and needs of their customers to provide the best service possible.

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At About $2m in ARR, Every Great Hire Will Be Accretive.

SaaStr

Who should you hire, with limited budget? A VP of Sales? A Director of Demand Gen? Or A Head of Product? The answer is Yes. A truly great hire is >always< accretive. At least within just a few months. Hire anyone truly great you can find. Find a way.

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The Promise of Payroll APIs

Andreessen Horowitz

One of the most important catalysts for the recent growth in financial services has been fintech enablers and infrastructure.

The Real, Simple Reason SaaS Execs Get Fired

SaaStr

Q: What are some common reasons that CEOs and other top executives are fired? Ironically, it is rarely for missing the plan — at least at start-ups. Rather, execs and CEOs are fired for (x) hiding that they are missing their plan, and (y) blaming others.

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The Complete Guide to SaaS Revenue Modeling

In today’s climate, it’s more important than ever for SaaS companies to build rock-solid financial models on which they can operate and make key business decisions. The teams at SaaSOptics and Burkland have teamed up to create a comprehensive guide to the most difficult aspect of financial modeling: revenue forecasting.

Sequencing Business Models: The Types of Marketplaces

Casey Accidental

This is part two of a three part series on sequencing business models. This essay is a collaboration with Gilad Horev. Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult.

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PODCAST 132: The Internal Game: Coaching Your Way to Success in Sales with John Mark Shaw

Sales Hacker

Today we are interviewing an executive and life coach, somebody who has personally helped change my mindset. Although some of his ideas are unconventional in the way they’re articulated, I’ve seen really meaningful results from them. I’m talking about John Mark Shaw.

Ein Drehbuch für das perfekte Verkaufsgespräch

The SaaS Garage

Bao Solutions: Ein Drehbuch fuer das perfekte Verkaufsgespraech MUENCHEN, Oktober 20, 2020 ( Joachim Hofer, Handelsblatt ) — Die Softwarefirma Bao Solutions will mit einem digitalen Leitfaden Vertriebsmitarbeiter unterstützen. Dafür hat sich der Gründer nun ein Investment gesichert.

LogiSense and Navint partner to address complex process and technology needs of enterprise IoT and SaaS firms seeking to optimize across the lead-to-revenue lifecycle

Navint

Analytics Consulting

Neil Patel

Your analytics should tell you everything. Tools like Google Analytics are incredibly valuable for businesses. Once you’re setup, you’ll have everything you need to analyze your performance data properly.

Are Your Embedded Analytics DevOps-Friendly?

Does your analytics solution work with your current tech stack and DevOps practices? If not, any update to the analytics could increase deployment complexity and become difficult to maintain. Learn the 5 elements of a DevOps-friendly embedded analytics solution.

How Invoiced is Combining Usage and Revenue Data to Plan Their Product Roadmap

Chart Mogul

We recently announced a new partnership and integration with Invoiced. The integration was created by the Invoiced team because they wanted to find a way to integrate their billing data with ChartMogul.

Sequencing Business Models: The Types of Marketplaces

Casey Accidental

This is part two of a three part series on sequencing business models. This essay is a collaboration with Gilad Horev. Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult.

#Altitude20 Day 2 Recap: Discovering The Future

BetterCloud

How much visibility does IT have into its SaaS environment? Turns out, not a whole lot. Jim Brennan, Chief Product Officer at BetterCloud, kicked off the second day of Altitude 2020 with a few wake-up calls. More specifically, three wake-up calls. Lack of visibility around app usage.

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Should you implement an ERP by yourself?

SaaS Metrics

Introduction Depending on how you may research Enterprise Resource Planning (ERP) software, I can tell it is not easy. Should you implement an ERP by yourself? My answer is a big YES. Implementing an ERP strategy yourself is a good idea for not only curbing some cost but also saves you time.

The Five-Finger Approach to Onboarding

As a group who provides the software tools necessary to manage the contracts to cash process, Aysling onboards users and projects daily, and has learned some important tips if you want to be successful when onboarding new clients and/or projects.

Moving from a Services-Based to a Core Customer Success Organization

ChurnZero

This is a guest blog post by Sunil Joseph, VP of Customer Success at Avanoo. There has been a seismic shift in terms of how organizations are making the transition to structuring their customer teams to focus on Customer Success and Customer Service separately.

Best HR Outsourcing Services

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. HR is confusing. And the legal ramifications of doing something wrong… are huge.

Better engineering through management – the surprising benefits of becoming a manager

Inside Intercom

One of our core values at Intercom is “We love people who genuinely want to learn and grow.”. Of course, celebrating and encouraging a growth mindset is all good and well, but how do we put in place structures and processes that actually encourage career growth?

Best Practices for Managing International Employees Remotely

Nimble - Sales

Difficulties associated with the COVID-19 pandemic meant that many people began working from home for the first time. Many got so used to the option that they’re ready to accept offers from their companies to continue working that way for the foreseeable future.

Digital Trends Report 2020

As part of our goal to continue helping our community during these times, we wanted to share with you this critical data on the state of digital products across industries and provide context on how businesses are responding to the changing winds.

SDR Cheat Sheet: Google Edition

Sales Hacker

Hint: click the blue text for a deeper dive on the topic. . ?. The post SDR Cheat Sheet: Google Edition appeared first on Sales Hacker. Sales Development Infographics

Totango Product Update -Fiji we have arrived

Totango

Hi, We have finally virtually arrived in Fiji and I am excited to spend from now until the end of 2020 there. I am so excited to fill you in on what we have been working on.

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