Tue.Oct 20, 2020

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Measuring Customer Experience: How to Collect the Right Data and Act on It

Totango

It is essential for a company to understand the behavior, opinions, and needs of their customers to provide the best service possible. A business’s relationship with its clientele is a foundational necessity, and just like any other relationship, if one side does not understand the other, the partnership is destined to fail. By measuring customer experience, companies can easily become more educated about customer behavior and opinions.

Data 85
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Better engineering through management – the surprising benefits of becoming a manager

Intercom, Inc.

One of our core values at Intercom is “We love people who genuinely want to learn and grow.”. Of course, celebrating and encouraging a growth mindset is all good and well, but how do we put in place structures and processes that actually encourage career growth? In the Engineering org, we’ve thought deeply about how to foster long-term growth opportunities for people.

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The Real, Simple Reason SaaS Execs Get Fired

SaaStr

Q: What are some common reasons that CEOs and other top executives are fired? Ironically, it is rarely for missing the plan — at least at start-ups. Rather, execs and CEOs are fired for (x) hiding that they are missing their plan, and (y) blaming others. The reality is VCs and board members know externalities do matter. Times get tougher and then easier.

SaaS 195
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The Promise of Payroll APIs

Andreessen Horowitz

One of the most important catalysts for the recent growth in financial services has been fintech enablers and infrastructure. Companies like Plaid wrap otherwise byanztine legacy infrastructure in modern APIs, allowing every developer to easily integrate financial products with software … The post The Promise of Payroll APIs appeared first on Andreessen Horowitz.

Software 145
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Sequencing Business Models: The Types of Marketplaces

Casey Accidental

This is part two of a three part series on sequencing business models. This essay is a collaboration with Gilad Horev. Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

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How Invoiced is Combining Usage and Revenue Data to Plan Their Product Roadmap

Chart Mogul

We recently announced a new partnership and integration with Invoiced. The integration was created by the Invoiced team because they wanted to find a way to integrate their billing data with ChartMogul. We talked to CEO Jared King to understand why he believes this is a better approach than trying to build for every need internally. What is Invoiced?

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Analytics Consulting

Neil Patel

Your analytics should tell you everything. Tools like Google Analytics are incredibly valuable for businesses. Once you’re setup, you’ll have everything you need to analyze your performance data properly. Instead, many companies have realized that their analytics tools have introduced a lot of unexpected problems. They’re not getting the kind of value they need.

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Have you made a plan to vote?

Zuora

For a number of reasons, I think we can all agree this year has been a difficult one. As […]. The post Have you made a plan to vote? appeared first on Zuora.

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Tune in to the Latest Episode of the Pressing Matters Podcast to Learn About our Senior Web Developer’s WordPress Journey

FastSpring

Our affinity for the WordPress community as a full-service ecommerce partner has led us to build a great relationship with the duo behind Pressing Matters, a podcast for WordPress developers and business owners. Hosted by Jack McConnell and Iain Poulson, Pressing Matters focuses on talking about what matters most to the WordPress community from new product releases, helpful plugins, security updates, and more.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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LogiSense and Navint partner to address complex process and technology needs of enterprise IoT and SaaS firms seeking to optimize across the lead-to-revenue lifecycle

Navint

TORONTO and BOSTON – October 21, 2020 – LogiSense, a leader in usage-based rating and subscription billing solutions, and Navint, an advisory and technology firm that helps organizations drive growth and operational efficiency, announced today, a partnership designed to serve the unique business process and technology needs of high growth, enterprise IoT and SaaS companies seeking to unify their.

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Best Practices for Managing International Employees Remotely

Nimble - Sales

Difficulties associated with the COVID-19 pandemic meant that many people began working from home for the first time. Many got so used to the option that they’re ready to accept offers from their companies to continue working that way for the foreseeable future. Research suggests that 25-30% of the workforce will engage in several remote […].

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Ein Drehbuch für das perfekte Verkaufsgespräch

The SaaS Garage

Bao Solutions: Ein Drehbuch fuer das perfekte Verkaufsgespraech MUENCHEN, Oktober 20, 2020 ( Joachim Hofer, Handelsblatt ) — Die Softwarefirma Bao Solutions will mit einem digitalen Leitfaden Vertriebsmitarbeiter unterstĂĽtzen. DafĂĽr hat sich der GrĂĽnder nun ein Investment gesichert. Es sei die Suche nach dem perfekten Gespräch, die ihn antreibe, sagt Patrick Strunkmann-Meister.

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7 Deadly SaaS Copywriting Sins Killing Your Conversions + How to Fix Them ? with Helen Peatfield

Natalia Luneva

Helen Peatfield helps SaaS B2B companies by improving their conversion copy and customer flow so they win more customers and keep them too. The 7 Deadly Sins That Kill Your SaaS Website Conversion This session focuses on the seven deadly sins that are killing your conversions and how to fix them. Seven deadly sins that are killing your conversions and how to fix them 1) Poor positioning: There is no point in performing any kind of copywriting exercise without getting the foundations right.

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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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How Invoiced is Combining Usage and Revenue Data to Plan Their Product Roadmap

Chart Mogul

We recently announced a new partnership and integration with Invoiced. The integration was created by the Invoiced team because they wanted to find a way to integrate their billing data with ChartMogul. We talked to CEO Jared King to understand why he believes this is a better approach than trying to build for every need internally. What is Invoiced?

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#Altitude20 Day 2 Recap: Discovering The Future

BetterCloud

How much visibility does IT have into its SaaS environment? Turns out, not a whole lot. Jim Brennan, Chief Product Officer at BetterCloud, kicked off the second day of Altitude 2020 with a few wake-up calls. More specifically, three wake-up calls. Lack of visibility around app usage. Our research has found that 30% of spend on SaaS applications is wasted due to lack of use or redundant apps.

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Should you implement an ERP by yourself?

SaaS Metrics

Introduction Depending on how you may research Enterprise Resource Planning (ERP) software, I can tell it is not easy. Should you implement an ERP by yourself? My answer is a big YES. Implementing an ERP strategy yourself is a good idea for not only curbing some cost but also saves you time. These strategic ways can enable you to plan the during, after, and after implementation goals of your desires that you wish to attain them with the aid of the Enterprise Resource Planning (ERP) model.

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Sequencing Business Models: The Types of Marketplaces

Casey Accidental

This is part two of a three part series on sequencing business models. This essay is a collaboration with Gilad Horev. Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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Moving from a Services-Based to a Core Customer Success Organization

ChurnZero

This is a guest blog post by Sunil Joseph, VP of Customer Success at Avanoo. There has been a seismic shift in terms of how organizations are making the transition to structuring their customer teams to focus on Customer Success and Customer Service separately. Traditionally, this wasn’t the case prior to the maturity of Customer Success as a capability. .

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At About $2m in ARR, Every Great Hire Will Be Accretive.

SaaStr

Who should you hire, with limited budget? A VP of Sales? A Director of Demand Gen? Or A Head of Product? The answer is Yes. A truly great hire is >always< accretive. At least within just a few months. Hire anyone truly great you can find. Find a way. — Jason BeKind Lemkin (@jasonlk) October 20, 2020. Recently, I was talking to the CEO of a pretty successful SaaS company doing ~$3m in ARR, growing nicely, in a good space.

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Totango Product Update -Fiji we have arrived

Totango

Hi, We have finally virtually arrived in Fiji and I am excited to spend from now until the end of 2020 there. I am so excited to fill you in on what we have been working on. Our Fiji product releases will focus on a plethora of usability enhancements and more tools than ever to help you drive effective digital engagement which we all know is so crucial these days.

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PODCAST 132: The Internal Game: Coaching Your Way to Success in Sales with John Mark Shaw

Sales Hacker

Today we are interviewing an executive and life coach, somebody who has personally helped change my mindset. Although some of his ideas are unconventional in the way they’re articulated, I’ve seen really meaningful results from them. I’m talking about John Mark Shaw. As I mentioned, he’s my personal coach. On the show, we discuss a lot of ideas that I personally use every day and I’ve seen great success with.

Scale 69
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Embedded Analytics: A Force Multiplier for Business

The possibilities for embedded analytics to drive real value for businesses, end users, and society are as fascinating as they are limitless. No matter the industry, brand after brand is finding that analytics can be the solution to a multitude of business challenges. Go deep with five insightsoftware customers as they share the details of their analytics journeys and discuss the transformative power of data.

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Oct 20 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: San Diego, CA, US Organization: HashiCorp As a VP of Customer Success, you will be accountable for the success of the HashiCorp customer journey as measured by both the gross and net revenue retention for each customer segment. Manage C-level, enterprise-scale stakeholder relationships with strategic HashiCorp customers ensuring that targeted outcomes are in alignment with their strategy and that measurable value is being recognized from their HashiCorp inves

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SDR Cheat Sheet: Google Edition

Sales Hacker

Hint: click the blue text for a deeper dive on the topic. . ?. The post SDR Cheat Sheet: Google Edition appeared first on Sales Hacker.

Sales 81
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Customer Success Manager vs Account Manager: The Key Differences

SmartKarrot

With the evolution of product-based SaaS companies, customer success has taken an upsurge as a new business function. When it comes to the difference between customer success manager vs account manager, most of the companies mistake account manager as a traditional form of CSM. While this is delta true, there is a whole lot of difference between the two which do not overlap.

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How to Align Product and Customer Success for a Better Customer Experience

SmartKarrot

Source: Unsplash. Most of the time, organizations place their customers first when rolling out a new line of products. The sophistication of automation tools coupled with a stern focus on product and customer success has helped companies pave the way towards seamless customer experience. Understanding and optimizing the customer decision journey right from adoption to advocacy is equally important.

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Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.