Totango

OCTOBER 20, 2020

It is essential for a company to understand the behavior, opinions, and needs of their customers to provide the best service possible. A business’s relationship with its clientele is a foundational necessity, and just like any other relationship, if one side does not understand the other, the partnership is destined to fail. By measuring customer experience, companies can easily become more educated about customer behavior and opinions.

Data 84

Data Underperforming Technical Team Education Software Review 84

Intercom, Inc.

OCTOBER 20, 2020

One of our core values at Intercom is “We love people who genuinely want to learn and grow.”. Of course, celebrating and encouraging a growth mindset is all good and well, but how do we put in place structures and processes that actually encourage career growth? In the Engineering org, we’ve thought deeply about how to foster long-term growth opportunities for people.

Engineering 221

Engineering Management Headcount Development 221

SaaStr

OCTOBER 20, 2020

Q: What are some common reasons that CEOs and other top executives are fired? Ironically, it is rarely for missing the plan — at least at start-ups. Rather, execs and CEOs are fired for (x) hiding that they are missing their plan, and (y) blaming others. The reality is VCs and board members know externalities do matter. Times get tougher and then easier.

SaaS 170

SaaS Leadership 170

Andreessen Horowitz

OCTOBER 20, 2020

One of the most important catalysts for the recent growth in financial services has been fintech enablers and infrastructure. Companies like Plaid wrap otherwise byanztine legacy infrastructure in modern APIs, allowing every developer to easily integrate financial products with software … The post The Promise of Payroll APIs appeared first on Andreessen Horowitz.

Software 145

Software Development Enterprise SaaS 145

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Casey Accidental

OCTOBER 20, 2020

This is part two of a three part series on sequencing business models. This essay is a collaboration with Gilad Horev. Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

Marketplace as a Service 140

Marketplace as a Service Business Model SaaS Payments Payments 140

Chart Mogul

OCTOBER 20, 2020

We recently announced a new partnership and integration with Invoiced. The integration was created by the Invoiced team because they wanted to find a way to integrate their billing data with ChartMogul. We talked to CEO Jared King to understand why he believes this is a better approach than trying to build for every need internally. What is Invoiced?

Payment Features 98

Payment Features Payments Payment Solutions SaaS Payments 98

Neil Patel

OCTOBER 20, 2020

Your analytics should tell you everything. Tools like Google Analytics are incredibly valuable for businesses. Once you’re setup, you’ll have everything you need to analyze your performance data properly. Instead, many companies have realized that their analytics tools have introduced a lot of unexpected problems. They’re not getting the kind of value they need.

Consulting 112

Consulting Data Analysis Education Investment 112

Zuora

OCTOBER 20, 2020

For a number of reasons, I think we can all agree this year has been a difficult one. As […]. The post Have you made a plan to vote? appeared first on Zuora.

98

98

FastSpring

OCTOBER 20, 2020

Our affinity for the WordPress community as a full-service ecommerce partner has led us to build a great relationship with the duo behind Pressing Matters, a podcast for WordPress developers and business owners. Hosted by Jack McConnell and Iain Poulson, Pressing Matters focuses on talking about what matters most to the WordPress community from new product releases, helpful plugins, security updates, and more.

Web Development 78

Web Development Web Developers Development Engagement 78

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

Navint

OCTOBER 20, 2020

TORONTO and BOSTON – October 21, 2020 – LogiSense, a leader in usage-based rating and subscription billing solutions, and Navint, an advisory and technology firm that helps organizations drive growth and operational efficiency, announced today, a partnership designed to serve the unique business process and technology needs of high growth, enterprise IoT and SaaS companies seeking to unify their.

Technology 88

Technology Enterprise Operational efficiency. SaaS 88

Nimble - Sales

OCTOBER 20, 2020

Difficulties associated with the COVID-19 pandemic meant that many people began working from home for the first time. Many got so used to the option that they’re ready to accept offers from their companies to continue working that way for the foreseeable future. Research suggests that 25-30% of the workforce will engage in several remote […].

Management 116

Management Engagement 116

The SaaS Garage

OCTOBER 20, 2020

Bao Solutions: Ein Drehbuch fuer das perfekte Verkaufsgespraech MUENCHEN, Oktober 20, 2020 ( Joachim Hofer, Handelsblatt ) — Die Softwarefirma Bao Solutions will mit einem digitalen Leitfaden Vertriebsmitarbeiter unterstützen. Dafür hat sich der Gründer nun ein Investment gesichert. Es sei die Suche nach dem perfekten Gespräch, die ihn antreibe, sagt Patrick Strunkmann-Meister.

Software 80

Software Investment Management Business 80

Natalia Luneva

OCTOBER 20, 2020

Helen Peatfield helps SaaS B2B companies by improving their conversion copy and customer flow so they win more customers and keep them too. The 7 Deadly Sins That Kill Your SaaS Website Conversion This session focuses on the seven deadly sins that are killing your conversions and how to fix them. Seven deadly sins that are killing your conversions and how to fix them 1) Poor positioning: There is no point in performing any kind of copywriting exercise without getting the foundations right.

Technical Advisors 59

Technical Advisors Technical Review SaaS Interviewing 59

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Revenue

Chart Mogul

OCTOBER 20, 2020

We recently announced a new partnership and integration with Invoiced. The integration was created by the Invoiced team because they wanted to find a way to integrate their billing data with ChartMogul. We talked to CEO Jared King to understand why he believes this is a better approach than trying to build for every need internally. What is Invoiced?

Payment Features 52

Payment Features Payments Payment Solutions SaaS Payments 52

BetterCloud

OCTOBER 20, 2020

How much visibility does IT have into its SaaS environment? Turns out, not a whole lot. Jim Brennan, Chief Product Officer at BetterCloud, kicked off the second day of Altitude 2020 with a few wake-up calls. More specifically, three wake-up calls. Lack of visibility around app usage. Our research has found that 30% of spend on SaaS applications is wasted due to lack of use or redundant apps.

Operational efficiency. 52

Operational efficiency. Interviewing SaaS Data 52

SaaS Metrics

OCTOBER 20, 2020

Introduction Depending on how you may research Enterprise Resource Planning (ERP) software, I can tell it is not easy. Should you implement an ERP by yourself? My answer is a big YES. Implementing an ERP strategy yourself is a good idea for not only curbing some cost but also saves you time. These strategic ways can enable you to plan the during, after, and after implementation goals of your desires that you wish to attain them with the aid of the Enterprise Resource Planning (ERP) model.

Enterprise 52

Enterprise Software Strategy 52

Casey Accidental

OCTOBER 20, 2020

This is part two of a three part series on sequencing business models. This essay is a collaboration with Gilad Horev. Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

Payments

ChurnZero

OCTOBER 20, 2020

This is a guest blog post by Sunil Joseph, VP of Customer Success at Avanoo. There has been a seismic shift in terms of how organizations are making the transition to structuring their customer teams to focus on Customer Success and Customer Service separately. Traditionally, this wasn’t the case prior to the maturity of Customer Success as a capability. .

Customer Success 52

Customer Success Scale Consulting Technical Support 52

SaaStr

OCTOBER 20, 2020

Who should you hire, with limited budget? A VP of Sales? A Director of Demand Gen? Or A Head of Product? The answer is Yes. A truly great hire is >always< accretive. At least within just a few months. Hire anyone truly great you can find. Find a way. — Jason BeKind Lemkin (@jasonlk) October 20, 2020. Recently, I was talking to the CEO of a pretty successful SaaS company doing ~$3m in ARR, growing nicely, in a good space.

Sales Hiring 283

Sales Hiring Headcount Engineering Banking 283

Totango

OCTOBER 20, 2020

Hi, We have finally virtually arrived in Fiji and I am excited to spend from now until the end of 2020 there. I am so excited to fill you in on what we have been working on. Our Fiji product releases will focus on a plethora of usability enhancements and more tools than ever to help you drive effective digital engagement which we all know is so crucial these days.

Systems Review 13

Systems Review Trends Data Engagement 13

Sales Hacker

OCTOBER 20, 2020

Today we are interviewing an executive and life coach, somebody who has personally helped change my mindset. Although some of his ideas are unconventional in the way they’re articulated, I’ve seen really meaningful results from them. I’m talking about John Mark Shaw. As I mentioned, he’s my personal coach. On the show, we discuss a lot of ideas that I personally use every day and I’ve seen great success with.

Scale 69

Scale Underperforming Technical Team Sales Outsourced Development 69

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Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

Revenue

SmartKarrot

OCTOBER 20, 2020

Role: VP, Customer Success Location: San Diego, CA, US Organization: HashiCorp As a VP of Customer Success, you will be accountable for the success of the HashiCorp customer journey as measured by both the gross and net revenue retention for each customer segment. Manage C-level, enterprise-scale stakeholder relationships with strategic HashiCorp customers ensuring that targeted outcomes are in alignment with their strategy and that measurable value is being recognized from their HashiCorp inves

Customer Success 10

Customer Success Scale Enterprise Cloud 10

Sales Hacker

OCTOBER 20, 2020

Hint: click the blue text for a deeper dive on the topic. . ?. The post SDR Cheat Sheet: Google Edition appeared first on Sales Hacker.

Sales 78

Sales Development 78

SmartKarrot

OCTOBER 20, 2020

With the evolution of product-based SaaS companies, customer success has taken an upsurge as a new business function. When it comes to the difference between customer success manager vs account manager, most of the companies mistake account manager as a traditional form of CSM. While this is delta true, there is a whole lot of difference between the two which do not overlap.

Customer Success 10

Customer Success Management Scale Customer Lifetime Value 10

SmartKarrot

OCTOBER 20, 2020

Source: Unsplash. Most of the time, organizations place their customers first when rolling out a new line of products. The sophistication of automation tools coupled with a stern focus on product and customer success has helped companies pave the way towards seamless customer experience. Understanding and optimizing the customer decision journey right from adoption to advocacy is equally important.

Customer Success 10

Customer Success Communication SaaS Management 10

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Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.

Payments