Wed.Jul 08, 2020

article thumbnail

Best Credit Card Processing Companies

The Daily Egg

Every business that accepts credit cards needs to have a processing company to facilitate these transactions. Whether you’re selling online, in-person, over the phone, or on-the-go, businesses across all industries must use a payment processing service. There are hundreds of different payment processors on the market today. This can make it challenging to find the […].

article thumbnail

Cloud Data Lakes - The Future of Large Scale Data Analysis

Tom Tunguz

Cloud Data Lakes are a trend we’ve been excited about for a long time at Redpoint. This modern architecture for data analysis, operational metrics, and machine learning enables companies to process data in new ways. A cloud data lake is a repository of data in the cloud, with the tools and infrastructure to analyze it securely. We’re all storing data at increasing rates because every team inside a company needs data to succeed.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

SaaStr Podcast #350 with Contentstack Founder & CEO Neha Sampat

SaaStr

Ep. 350: Neha Sampat is the Founder and CEO @ Contentstack, a modern content management system bringing business and tech teams together to deliver personalised, omnichannel experiences. Atypical in our world, but Neha scaled the business to well over $1M in ARR before raising funding. Now Neha has raised over $31M from the likes of Insight Partners and Illuminate.

Scale 218
article thumbnail

The end of “good enough” – and the rise of conversational support

Intercom, Inc.

Support has changed in innumerable ways, from the emergence of call centers ( yes, phones were novel once ) to the shift to social media. But one thing has not: what customers want. As consumers ourselves, we’re all too familiar with what our customers want – a convenient and personalized support experience. There’s little more frustrating than finding out you’re ticket #372876 or being subjected to Cisco’s “Opus No. 1,” the anthem of waiting on hold.

Headcount 203
article thumbnail

The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

article thumbnail

Ten Pearls Of Enterprise Software Startup Wisdom From My Friend Mark Tice

Kellblog

I was talking with my old friend, Mark Tice , the other day and he referred to a startup mistake as, “on his top ten list.” Ever the blogger, I replied, “what are the other nine?” Mark’s been a startup CEO twice, selling two companies in strategic acquisitions, and he’s run worldwide sales and channels a few times.

More Trending

article thumbnail

7 Transferable Skills That Will (All But) Guarantee Your Sales Success

Sales Hacker

Moving into sales from another industry is tough. There’s new language to learn, new processes to master, new tools to get comfortable with, and so much more. There are many skills to master to become an expert salesperson, and those skills will change depending on the exact role. But there are a few skills that every salesperson needs for success. And luckily, many of these skills are ones you’ve already developed in your previous role.

article thumbnail

Martech Part II: Why Marketing Analytics is a Bad Business

Casey Accidental

My post on martech was surprisingly well received, so I thought I might go deeper on a particular area of martech that no one is happy with, but it seems very few people attempt to solve: marketing analytics. I’ll pull no punches here: marketing analytics is a bad business. Sure, there are successful marketing analytics companies, and you can definitely build a successful marketing analytics company now.

article thumbnail

Jonathan Gaby: How I Use Nimble CRM for Job Search

Nimble - Sales

We got inspired by Lifehacker’s How I Work series and decided to ask some of our amazing customers why and how they use Nimble to optimize their customer relationship strategy. Please meet Jonathan Gaby, a Digital Marketing Strategist who’s been using Nimble to find his next career opportunity. Jonathan uses the Nimble Prospector browser extension […].

article thumbnail

Selling Your Business: What Sale Process Is Best?

Divestopedia

If you've ever thought about selling your business, you've probably thought about how you should do that. Do you sell to your biggest competitor? To investors? Here are the best options for selling your business.

article thumbnail

6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

article thumbnail

How to Reduce Customer Churn with Brand Voice Continuity

Chart Mogul

Tired of the same ol’ “X proven ways to reduce customer churn”? Conversion copy expert Gillian Singletary suggests a new framework to align copy across all your platforms and use it to instill customer loyalty. In the 1940s, Betty Crocker received 4,000 to 5,000 letters every day from women across the U.S. These women were looking for recipes, cooking tips, and someone to listen to their troubles.

article thumbnail

SaaS Sales Tax and What You Need to Know [2020] | ProfitWell

ProfitWell

Tax laws are complex and, for businesses operating in the United States, every state has their own set of laws that must be followed in addition to federal tax laws. In some states, SaaS companies are required to collect and pay sales tax for their products. Each state that requires this has a different set of rules that must be followed. In this post, we'll go over what those rules are for the 21 states that have sales tax laws on the books that pertain to SaaS businesses and products.

article thumbnail

How to Start Product Led Growth with Wes Bush and Blake Bartlett

OpenView Labs

Did you know that product led growth is a lot like bowling? Not only that, but it may be time to consider using bumpers if it means you’ll get a strike. On this week’s episode of the BUILD podcast we hear from Wes Bush, founder of the Product-Led Institute , author of “Product Led Growth: How to Build a Product That Sells Itself” and fellow PLG enthusiast.

article thumbnail

Martech Part II: Why Marketing Analytics is a Bad Business

Casey Accidental

My post on martech was surprisingly well received, so I thought I might go deeper on a particular area of martech that no one is happy with, but it seems very few people attempt to solve: marketing analytics. I’ll pull no punches here: marketing analytics is a bad business. Sure, there are successful marketing analytics companies, and you can definitely build a successful marketing analytics company now.

article thumbnail

Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

article thumbnail

Driving Customer Retention during Lockdown with Jay Nathan and Andrew Marks

CustomerSuccessBox

The pandemic is here to stay for a long time. . This is the new normal. Customer Retention is key. These are some of the phrases that you must have heard a lot in the last few weeks as companies try to stage a comeback. We had Jay Nathan , Founding & Managing Partner, Customer Imperative and Andrew Marks , Founder, President and COO, SuccessHacker speak to Puneet Kataria , Founder & CEO, CustomerSuccessBox about the role of customer success in driving SaaS businesses during a lockdown.

article thumbnail

Seed Investing Today: What’s Changed, What Hasn’t with Aileen Lee and Jason Lemkin (Video + Transcript)

SaaStr

What Nobody Tells You About Seed Investing with SaaStr CEO Jason Lemkin and Cowboy Ventures Founder and Partner Aileen Lee. Aileen Lee | Founder @ Cowboy Ventures. Jason Lemkin | Founder @ SaaStr. Jason Lemkin: … founders what, how things really work, what it’s really like. And not only is Aileen one of the investors that many of us all look up to-.

article thumbnail

Stop making these 5 user adoption mistakes

SmartKarrot

Source. With the evolution of the digital age, companies are getting more specific in their areas of business. What seemed like a vague area to look before, now there are specialized software for deeper look into them. With evolving needs, companies are buying new solutions available in the marketplace. But do they fit right in their workforce? To answer that, we have to consider the concept of user adoption.

Metrics 10
article thumbnail

User Adoption Metrics – How to Finally get them Right

User Pilot

If you don’t know which of your new users are going to turn into paying customers and which are going to drift away, you need to be thinking about User Adoption Metrics. Improving your metrics and pushing new users to the Activation milestone is critical to the long-term growth of your SaaS business. If learning how to measure and improving your user activation is on your agenda – you’ve come to the right place.

Metrics 89
article thumbnail

People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

article thumbnail

Jul 08 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: Fargo, North Dakota, US Organization: Myriad Mobile CSM Owns the overall relationship with clients, which includes: increasing adoption, ensuring retention, and satisfaction. Build value-based relationships with customers and identify as well as develop upsell/expansion opportunities. Monitor, increase retention and expansion at all account levels.

article thumbnail

PODCAST 117: The Tools You Need If You Want to Succeed at Scale with Michael Coscetta

Sales Hacker

Today on the show, we are incredibly excited to have Michael Coscetta. Michael is a member of Revenue Collective, but perhaps most importantly, he’s the chief sales and strategy officer for Compass, that fast-growing real estate behemoth. That’s an incredible success story in terms of their ability to work with and attract the best brokers, build a massive brokerage community, and give those people the tools they need to succeed.

Scale 114
article thumbnail

Comparative Analysis: Pendo.io Analytics vs Google Analytics

SmartKarrot

One of the most demanding aspects of business is to be able to use your data and acquire intelligent insights that drive the customer success engine. Be it a product or a service, analytics helps you to visualize and understand customer behavior discretely. It gives you access to the various undiscovered aspects of your business and how you can harness the potential of your operational data.

article thumbnail

5 Tips to Prevent Involuntary Churn in SaaS

Baremetrics

Customers churn because they don’t want to use your product anymore, right? Well, not necessarily. There’s this “little” thing called involuntary churn that’ll slowly eat away at your business if you let it go unchecked. And unfortunately, a lot of SaaS and subscription-based companies don’t take any action to stop it from happening. The end result is unnecessary cancellations, lost revenue, sadness, despair, misery, nightmares… Ok, maybe that’s a little extreme.

article thumbnail

How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

article thumbnail

How to Improve Customer Experience Through Digital Transformation

SmartKarrot

There is no denying the fact that going digital is the way ahead for SaaS businesses. But then again, a digital transformation does not mean creating bling apps, or automating processes. Digital transformation funnels down to just one thing: excelling in Customer Experience (CX). And this, more than anything else, is an attitude that aligns all the departments of your company to a CX-driven culture. .

article thumbnail

How to Improve Sales Forecasting with AI

InsightSquared

Most companies miss the mark when it comes to sales forecasting — in more ways than you think. The chronic inaccuracy of sales forecasting is well-documented by SiriusDecisions , noting that nearly 80% of sales organizations miss their mark by more than 10%. In most cases, it comes down to three primary causes: 1) flawed forecast roll-up processes 2) Poor sales execution 3) Lack of accountability.

article thumbnail

Top 7 SaaS Analytics Tools for Viewing Metrics

SmartKarrot

Source: Impact. Building a successful SaaS business is a herculean task that comes with a unique set of challenges. The wide range of SaaS solutions available in the market makes it difficult to woo new customers. Moreover, unlike a regular software company, SaaS businesses are subscription-based and thrive on their ability to retain existing customers.

Metrics 10
article thumbnail

6 Aptrinsic Competitors You’ll Kick Yourself for not Knowing About!

SmartKarrot

Personalised and unique product experience has become the SaaS selling point. As this study in the Harvard Business Review showed, subscription customers, if given a fabulous experience, were 74 per cent more likely to renew as against the 43 per cent who didn’t have a good experience. Fact is, with so many services available out there, the customer is no longer bound to renew with you.

article thumbnail

Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.

article thumbnail

11 Inspiring TED Talks for Customer Success Leaders

SmartKarrot

Wishing to get some inspiration and give you a break from the same mundane life? Here are 11 such fresh-as-morning-coffee Ted talk customer success speeches from all around the globe. Have a look. How to have a better conversation. “A conversation requires a balance between talking and listening, and somewhere along the way, we lose the balance. Is Technology put to blame for that?

article thumbnail

What I Wish I Knew a Year Ago About Google Analytics for SaaS

SmartKarrot

Technology will never be the same as it was yesterday. Thus, the impact it has on business is profound. In this modern era of digitalization, there is nothing more important than a powerful web analytics tool to carry out marketing campaigns, generate insights, and drive eCommerce sales. Right from personal website hosts to online business owners, every single professional is always keen on having that one tool.

SaaS 10