Mon.Oct 21, 2019

7 Ways to Reduce SaaS Customer Churn

Cobloom

Customer churn rate is one of the most important SaaS metrics for your company to track. It measures the rate at which existing customers cancel their subscription to your service over a particular time period. High customer churn rate is bad for your company, as it leads to fewer customers and therefore lower revenue.

Churn 46

What I've learned about IPOs and Direct Listings

Tomasz Tunguz

Today is the anniversary of Spotify IPO, which was the first direct listing of a technology company. It was championed by Barry McCarthy, the former CFO of Netflix and the current CFO of Spotify. Since then, Slack has also listed directly. And the combination of these two events has created a groundswell for more of them. In the past few months and quarters, I’ve been learning as much as I can about this topic. Here are my notes and sources. Before we start, let me define four terms.

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Subscription wizards

ProfitWell

Today, we’re subscribing to the man, the myth, the wizard himself: Harry Potter. We also connect with the Co-Founder and CEO of Chargebee on a RevOps drop. And I want to know: what are your thoughts on limiting Slack messages to public channels only? Your top subscription news. Slack is back (in the spotlight). Marie Prokopets from FYI tweeted a question that caught my attention, asking her followers: What are your thoughts on mandating that most Slack communication be done in a public channel?

Maybe 80% of Public SaaS Companies Are in the SF Bay Area

SaaStr

In 2019, you clearly can build a successful SaaS and Cloud company outside the Bay Area. And it is just sooo expensive here in the Bay Area. Like crazy expensive. And aren’t we all moving to distributed teams? Still, networks matter. And finding veterans that have done it before really helps, especially as you scale. And where are these networks and veterans? Well, at least in SaaS, they are still in the Bay Area. For now at least.

Cloud 159

The Digital Experience Insights Report

You don’t need to feel your way around in the dark anymore. Download this groundbreaking report to shine a light on the invisible opportunities your team is missing — and discover what they’re ultimately costing your business.

38 Most Dynamic Women in Sales (The 2019 Edition)

Sales Hacker

There are tons of roundup articles about top women sales leaders. Most of the time, somebody does a LinkedIn search for “sales leader,” chooses the top 15 profiles with the most followers, and calls it a day. That’s not really honest, is it? What about the amazing sales leaders who aren’t well-known already? And why let LinkedIn’s algorithm decide who is the best? Why not ask those who really know?

Sales 79

More Trending

Can the cloud save you money? These companies say yes

IT World

The cloud has long been touted as a way for enterprises to save money, whether it’s through reduced on-premises servers and storage systems, decreased software licensing, less need for equipment maintenance, or fewer requirements for in-house expertise. But do cloud services actually result in cost savings? The quick answer is, it depends.

Cloud 54

Here’s Why SaaStr Annual 2020 is All About the Workshops

SaaStr

It’s not all about the speakers this year. If you’re wondering what you should be doing in between sessions or maybe just after breakfast before things really kick off in the main areas, check out these workshops! Workshops are a great way to learn tactical insights in a smaller session. From content marketing to sales, we are lining up a variety of workshops that will have attendees walking away with their notebooks full of good takeaways.

Cohort Analysis Explained for Your SaaS Business

The SaaS CFO

We all know that churn and retention are critical concepts to understand in SaaS. As customers churn each month, we track logo and dollar counts in our churn and retention reports. And we document the reasons why. This is an aggregate view of retention. Let me introduce SaaS cohort analysis. Cohort analysis is an analytical […]. The post Cohort Analysis Explained for Your SaaS Business appeared first on The SaaS CFO. Cohort Analysis cac payback period cohort analysis

SaaStr Podcasts for the Week with MessageBird and Gainsight — October 18, 2019

SaaStr

274: Robert Vis is the Founder & CEO @ MessageBird, the company that allows you to talk to your customers via Voice, SMS and Whatsapp. The company raised a monster $60M Series A from Accel and Atomico with only one prior investor being Y Combinator. As for Robert, prior to MessageBird, he was co-founder and CEO of Zaypay.com which focused on driving mobile payments into 50+ countries, enabling 1.5bln users to pay for virtual goods through their phones (sold to Mobile Interactive Group (MIG).

Going to Market Smarter in the New Economy

The fight to find new customers and retain existing ones is the biggest business challenge for many companies. Technology will continue to play a part in fostering buyer allegiance and building brands in the “new normal.” In 2021, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. To succeed, you must change the way you conceive and build new products as a digital business. Download the report today to discover more!

What Is Enterprise Sales? Your Definition Could Make or Break Your Success.

OpenView Labs

Editor’s Note: This article first appeared on the Avenue Talent Partners’ blog here. . Most definitions of enterprise sales sound something like this: “A long sales process involving multiple stakeholders, large deal sizes, and a high perceived risk by the buyer.”. But let’s be honest… as true as that definition actually is, it doesn’t really tell you much does it? I mean, how long is a “long sales process?” How big of a deal is “enterprise big?”.

SMB 49

Managing Your CRM: 7 Time-Saving Tips to Boost Productivity

Nimble - Sales

Customer Relationship Management systems (CRMs) are designed to help cultivate your relationships with customers in a time-effective way, but you might as well be developing relationships without a management system if your CRM’s interface is unintuitive and slow. Time equals money, especially for businesses. Companies, big or small, rely on well-utilized time and customers to […]. The post Managing Your CRM: 7 Time-Saving Tips to Boost Productivity appeared first on Nimble Blog.

Free Software and Open Source Business

Andreessen Horowitz

Today, despite the critical importance of open source to software, it’s still seen by some as blasphemous to make money as an open source business. In this podcast, Armon Dadgar, Cofounder and CTO of HashiCorp; Ali Ghodsi, CEO of Databricks; … The post Free Software and Open Source Business appeared first on Andreessen Horowitz. cloud computing enterprise & SaaS open source Company Building 101 founder/maker stories open v closed

Outbound sales CRM: What it is and which is best for your team

Close.io

What's the most important tool in outbound sales ? If you said "a phone," you're right. Well, sort of. If you want to kick ass at cold calling , you need something way more powerful than a phone. The best thing modern sales teams can use to generate revenue is customer relationship management (CRM) software. It's the powerhouse of your sales team. The hub of the turning wheel of your company. It holds everything together and keeps everyone organized. It's absolutely indispensable.

How to Empower Your Users So You Can Create a Great Product

Speaker: Johanna Rothman, Management Consultant, Rothman Consulting Group

Join Johanna Rothman, Author and Consultant, for her session that will discuss why instead of designing for the users, CTOs and their teams should collaborate with empowered users to create a great product together.

5 Steps For Effective SEO And PPC Keyword Generation

Backlinkfy

Keyword research is not dead and SEO and PPC keywords can still work wonders for your campaign. All you need to do is conduct proper research and generate the necessary amount of relevant keywords to use. Here's how you can do it in five simple steps. Use Multiple Sources The most important thing to keep in mind when doing keyword research is that you have to use different sources to get the most accurate information. The more sources you use, the better your analysis of the data you got will be.

Gartner: 10 infrastructure trends you need to know

IT World

ORLANDO – Corporate network infrastructure is only going to get more involved over the next two to three years as automation, network challenges and hybrid cloud become more integral to the enterprise. Those were some of the main infrastructure trend themes espoused by Gartner vice president and distinguished analyst David Cappuccio at the research firm’s IT Symposium/XPO here this week. Get regularly scheduled insights by signing up for Network World newsletters.].

What Is Multilingual SEO and How Does It Works

Backlinkfy

If the online business that you are working on is doing great in your nation, you should seriously get some expand over universal markets. To get success in new markets requires some additional interests in SEO, however. You would be wise to begin considering multilingual SEO if you want to be sure your site will be found and utilized well in different nations! Here, I'll clarify what multilingual SEO is, the reason it's significant, and which components it comprises of.

Your Demand-Gen Strategies Have a Last-Mile Problem

Sales Hacker

The post Your Demand-Gen Strategies Have a Last-Mile Problem appeared first on Sales Hacker. Sales & Marketing Webinars

Insiders' Guide to Self-Service Analytics

Self-service analytics are vital for how your users interact and engage with your application. As you explore analytics solutions for your application, see why self-service analytics can prove critical to the adoption and stickiness of your application.

Yes, you can reap cost benefits from the cloud

IT World

The cloud has long been touted as a way for enterprises to save money, whether it’s through reduced on-premises servers and storage systems, decreased software licensing, less need for equipment maintenance, or fewer requirements for in-house expertise. But do cloud services actually result in cost savings? The quick answer is, it depends.

Cloud 40

Podcast: BURST Oral Care – Part 1 – The secret to building a brand

ReSci

We've had a busy week here at Retention Science! We hosted a webinar earlier this week, and threw an event for local eCommerce executives just last night, right here in Los Angeles. The post Podcast: BURST Oral Care – Part 1 – The secret to building a brand appeared first on ReSci

Instabase

Andreessen Horowitz

Not all automation is created equal. Often “automation” is just a synonym for programming—i.e., writing a script or program to accomplish a task that would otherwise have to be done manually. And, when applied in the context of business process, … The post Instabase appeared first on Andreessen Horowitz. Uncategorized announcements

Techstars Partners with Harlem Capital to Fast-Track Success for Women and Minority-led Startups

TechStars

New York, N.Y. October 21, 2019 – Techstars , the worldwide network that helps entrepreneurs succeed, and Harlem Capital (“HCP”) , a New York-based early-stage venture capital firm, today announced the launch of a joint partnership focused on recruiting and investing in diverse founders to build the next generation of world-class businesses. .

The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.

Altitude 2019 Recap: SaaSOps Is a Thing

BetterCloud

Altitude 2019 was our biggest and best customer conference yet. This year, 270 attendees joined us in San Francisco (with some even flying in from Estonia, Sweden, and France). Over 2.5 days, IT professionals discussed their biggest SaaS management and security challenges (and how they solved them), shared tips on automation, and learned about BetterCloud’s product vision and roadmap. But Altitude was pretty unique this year—there were a lot of firsts.

Altitude 2019 Recap: SaaSOps Is a Thing

BetterCloud

Altitude 2019 was our biggest and best customer conference yet. This year, 270 attendees joined us in San Francisco (with some even flying in from Estonia, Sweden, and France). Over 2.5 days, IT professionals discussed their biggest SaaS management and security challenges (and how they solved them), shared tips on automation, and learned about BetterCloud’s product vision and roadmap. But Altitude was pretty unique this year—there were a lot of firsts.