Sat.Aug 15, 2020

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Why It’s Year 3 When You Lose Your Customers

SaaStr

Recently I was catching up with a good friend who used to be CEO of an enterprise-y SaaS social networking company — and the usage and engagement numbers of his business were just awful. Customers bought because they thought their organizations needed this functionality, and so they wrote the checks for Year 1, and even Year 2. But the end-user usage just never appeared … In SaaS, it actually takes until Year 3 for your customers to churn out from low engagement / low usage.

AWS 288
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SaaStr Podcasts for the Week with Bernadette Nixon, Jay Snyder, Nick Mehta, Loren Padelford, and Jason Lemkin

SaaStr

Ep. 362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Customers’ expectations are higher than ever with more access to information and options. This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment.

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It’s Hard to Become a Venture Capitalist. But What’s Really Hard is Becoming a Great One.

SaaStr

Q: Is it hard to become a venture capitalist? It is hard to become a venture capitalist. It is very hard to become a successful one and make a lot of money. Why? First, there aren’t that many VC firms. There are probably only 150 firms with > $250m. These are the ones that can train you and provide entry-level positions: Second, most VC firms only have a few non-partner opportunities.