Intercom, Inc.

JUNE 27, 2018

We’ve just launched our latest book, The Growth Handbook. If there’s one perennial problem all businesses face, it’s this: how do we grow? Whether you’re at an early stage startup contemplating life after the TechCrunch bump, or a more mature business with many millions in ARR, your company’s survival depends on finding a sustainable answer. Perhaps you’re acquiring customers but they’re not sticking around.

Acquisition 157

Acquisition Retention Metrics User Experience 157

Sales Hacker

JUNE 27, 2018

I know what you’re thinking. “How to walk away from a business deal.? Wish I had the luxury to have a few of those…”. I get it. As salespeople, and especially as salespeople in today’s world, the pressure is greater than ever to deliver. Unattainable sales goals are very prevalent. Salespeople are missing their targets more than ever before. But here’s the truth—no matter how high the pressure or the stress , my 20 years of experience in sales has shown that bad business is never worth pur

Business 65

Business Marketplace as a Service Sales Enterprise 65

SaaSOptics

JUNE 27, 2018

If you sat down with an investor today, do you know what kind of metrics and KPIs they'd want to see for your SaaS or subscription-based business? Seeing things from their perspective might change what metrics you choose to track each month — or it might even change how you run your business. That's why we partnered with Fulcrum Equity Partners to create an eGuide to share their insights into SaaS KPIs and metrics like churn, MRR and ARR, lead generation and upsell revenue.

Metrics 41

Metrics Revenue Subscription Payment Features 41

SaaSOptics

JUNE 27, 2018

Customer success is key to growing your SaaS business. That's why investors care about your customer success metrics (and more). In the second half of our two-part blog series, we're sharing insights from investors about SaaS customer success metrics. We also share the context around each metric so you understand why they're important for your SaaS or subscription-based business.

Customer Success 40

Customer Success Metrics Subscription Payment Features 40

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation