The Top 5 Customer Onboarding Metrics and How to Leverage Them
Totango
APRIL 26, 2019
Onboarding isn’t just about introductions; it’s about acceleration. Customers expect to see value from your product as soon as possible, so customer success teams should focus on accelerating the customer journey in order to deliver returns on the investment. Customer onboarding is the period after purchase when your customer is getting to know your product.
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