Tue.Dec 06, 2022

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How to Control Your Cash Position and Reduce Customer Churn with SaaS Metrics

Sage Intacct

For SaaS CFOs , guiding the direction of their company is a lot like someone steering a massive ship. The ship itself is so much larger than the person controlling it that it seems almost shocking that they can exert so much influence over the vessel's direction and trajectory.

Churn 75
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PLG & Profitability : More Product Doesn't Necessarily Mean Greater Profits

Tom Tunguz

Profitability or net income margin has become the most important correlate to public software company valuations. But public companies are less profitable today than a year ago. Surprisingly, PLG companies’ profitability has suffered more than sales-led businesses. Across every quartile, public software & infrastructure companies have seen a 5 percentage point drop in net income since Covid.

Headcount 282
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Trending Sources

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Balancing Hyper Growth with Risk: Secrets to Scaling with Brex’s COO and Alloy’s CRO

SaaStr

When scaling a SaaS company, striking a balance between hypergrowth and risk is essential. Brex’s COO, Michael Tannenbaum, and Alloy’s CRO, Laura Spiekerman, share top lessons on how to find the right balance. Brex and Alloy are two companies that have both achieved hypergrowth. Brex is a company that provides credit cards for startups, and Alloy provides financing for small businesses.

Scale 236
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7 Easy Steps to Get Backlinks

The Daily Egg

When you want to improve your website’s search results, you need to start with high-quality content. After all, search engines reward trustworthy. The post 7 Easy Steps to Get Backlinks appeared first on The Daily Egg.

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Beyond the Basics of A/B Tests: Innovative Experimentation Tactics You Need to Know as a Data or Product Professional

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Salesforce: “Things Are Too Unpredictable to Provide a Forecast”

SaaStr

So the markets keep changing at a rapid pace. I just got back from Reinvent (Amazon’s big conference) and the booths were packed, the parties were full, and times were good. But buyers kept coming back to one theme for 2023 planning: Keep. Expand or. Cut. This seemed to the theme of the waning days of 2022. SaaS and IT budgets are still going up in 2023.

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3 Incredible SaaStr Sessions with Stewart Butterfield, Co-Founder of Slack. And The End of One Era in SaaS.

SaaStr

@stewart moving on in Jan 2023, the quiet end of an era. The first "rocketship" of SaaS 2.0. The first real PLG model for us to all emulate. The first IPO of its generation. The first epic unicorn of the era. The biggest M&A, or close. A leader we all looked up to. — Jason Be Kind Lemkin  (@jasonlk) December 5, 2022. So Slack is ending a bit of an era at $2B+ ARR, having been the fastest growing SaaS startup of its generation, rocketing to an incredible IPO, and then an epic a

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Consumer Health: Areas of Opportunity

Andreessen Horowitz

In a market full of bears, we are bulls when it comes to consumer health companies. In our last piece, we made the bold claim that a consumer health tech company will become the biggest company in the world … The post Consumer Health: Areas of Opportunity appeared first on Andreessen Horowitz.

Marketing 138
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Apple gives developers wider App Store price flexibility

IT World

As we head toward the end of the year, Apple has responded to one of the more frequent requests its App Store developers make in the form of more flexibility when it comes to setting prices. Developers will also gain new flexibility to manage pricing globally and can expect additional tools, which Apple will begin rolling out today and throughout 2023.

Pricing 87
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Episode 51: A Better Way to Break Up!

Sales Hacker

Want to write sales emails like a pro? Kristina and Will look at common email mistakes (using real examples) and rewrite them so that you can learn what to do differently. Join Kristina Finseth (Sr. Manager, Outbound Growth Marketing at Greenhouse) and Will Allred (Co-Founder & COO at Lavender) to get TWO perspectives and TWO approaches on real sales emails, every week on Sales Hacker.

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Embedded Analytics: A Force Multiplier for Business

The possibilities for embedded analytics to drive real value for businesses, end users, and society are as fascinating as they are limitless. No matter the industry, brand after brand is finding that analytics can be the solution to a multitude of business challenges. Go deep with five insightsoftware customers as they share the details of their analytics journeys and discuss the transformative power of data.

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Ransomware attack knocks Rackspace’s Exchange servers offline

IT World

Rackspace’s hosting for Exchange servers remained offline Tuesday after an outage Friday that the company now ascribes to a ransomware attack.

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Brian Quintenz – a16z crypto’s New Head of Policy

Andreessen Horowitz

… The post Brian Quintenz – a16z crypto’s New Head of Policy appeared first on Andreessen Horowitz.

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Instead of tech gifts, give updates and support

IT World

Technology is typically not something I give as gifts at the holiday season. In a pinch, I will ask what a person wants, or offer them cash or a check towards a purchase — but to buy someone a tech gift outright? No. Because whatever I give might not work with what they already have. Instead, the holidays are a good time to review the health and condition of the family technology.

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How Coaches and Consultants use Video to Grow with Dubb

Dubb

In this recap from a Dubb support episode, we take a deep dive into how coaches and consultants use video to grow with Dubb. Whether you are a brand new coach or want to take your consulting business to the next level, there are plenty of tips and tricks here to accomplish your goals. The post How Coaches and Consultants use Video to Grow with Dubb appeared first on Dubb Blog.

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How to Build an Experimentation Culture for Data-Driven Product Development

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

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Stewart Butterfield announces he’s stepping down as Slack’s CEO

IT World

Slack CEO Stewart Butterfield has announced he will be stepping down from the company in January. The news comes less than a week after Salesforce’s co-CEO, Bret Taylor, said he would be departing the company at the end of the fiscal quarter. Salesforce acquired Slack in 2020 for $27 billion , in a deal where Taylor played a key role. The news was first reported by Business Insider and later confirmed by Slack.

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What is a Sales Promotion? Tips and Examples to Close More Deals

CloseSaaS

All the cool kids are running sales promotions. Should you? Let's see the different types of sales promos (+ examples!) and 5 strategies to use.

Sales 52
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As reshoring brings chipmakers back to the US, Apple looks to jump on board

IT World

Apple is expected to get about one-third of its future processors from a new semiconductor fabrication facility set to be in production in 2024, according to a report by Bloomberg. The new $12 billion fabrication plant, being built by Taiwan Semiconductor Manufacturing Co. (TSMC) in Phoenix, is among more than a half dozen projects by chip makers to re-shore the industry in America.

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Social Selling vs Cold Calling: Which is More Effective in 2023?

CloseSaaS

Cold calling and social selling are two viable strategies for success in today’s jam-packed market, but which one is better? Let’s take a look.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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What you need to know about the UK’s Online Safety Bill

IT World

Three years and four prime ministers after the UK government first published its Online Harms white paper—the basis for the current Online Safety Bill—the Conservative Party’s ambitious attempt at internet regulation has found its way back to Parliament after multiple amendments. If the bill becomes law, it will apply to any service or site that has users in the UK, or targets the UK as a market, even if it is not based in the country.

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ERP vs CRM: Do You Know the Difference?

CloseSaaS

Not sure if an ERP or CRM is right for your business? Here's how the tools differ--and how to choose which one is right for your business.

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Dec 06 – Customer Success Jobs 

SmartKarrot

Role: Director, Customer Success Location: Open Hall, NL, Canada Organization: Security Compass As a Director, Customer Success, you will hire, coach, and develop a high-performing CS team to drive adoption, health, and retention. Identify and implement strategies that support adoption and expansion while reducing churn. Represent the voice of the customer by collecting and sharing data, metrics, insights, feedback, and stories.

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Predictive Revenue Forecasting Possible with Usage-Based Pricing

OPEXEngine

For centuries, “giving the customer what they want” has been a winning strategy. It is not surprising then why usage-based pricing has been a successful pricing strategy for so many firms. By allowing end users to opt in and pay as they consume, companies have found substantial growth can follow. Simply removing the friction and “adoption risk” has been enough for some to surpass their expectations.

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla