The Daily Egg
MAY 12, 2020
One way to keep your employees happy and excited about coming to work is to offer them huge salaries and plenty of time off for vacations. Unfortunately, for the majority of businesses, that’s also a good way to go bankrupt. A more practical way to keep employees happy is to pay a fair wage and […]. The post Best HR Software appeared first on The Daily Egg.
Andreessen Horowitz
MAY 12, 2020
Sports have long been a center of gravity for our social lives, bringing together friends, family, and fans. For many, sports are woven into our lives—we have childhood memories of watching baseball games with family, football games after a big … The post Investing in Sleeper appeared first on Andreessen Horowitz.
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Agile Payments
MAY 12, 2020
SaaS businesses may run into billing errors every once in a while; however, it’s an unnecessary racket if the same mistakes are repeated, and they don’t have a functioning model that would save them from another billing error. To make matters worse, billing errors can cause your customers to lose trust in you as their billing authority, and might flock to your competitor(s).
OpenView Labs
MAY 12, 2020
Welcome to In CASEYou Missed It , where I take a brief break from my Weekly Walks to get to know some of the most interesting and innovative personalities behind the greatest startups in the world. Today I’m talking to Eric Muntz, CTO at Mailchimp , to find out what he believes are the most important qualities of a leader, his secret to achieving inbox zero, and the TV show he’s been on twice.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
IT World
MAY 12, 2020
Aiming to help organizations derive insight from workforce analytics, Oracle on Tuesday unveiled Oracle Analytics for Cloud HCM. "Companies have a lot of analytics they want to do about their people and their finances, and typically to do that they've got to move their data left and right, it's not integrated with their processes, it's not integrated with their back-office applications," says Bruno Aziza, group vice president of AI and Data Analytics Cloud at Oracle. [ Stay on budget with these
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
ChurnZero
MAY 12, 2020
While we are all working from home, you might find yourself looking for some new sources for learning and inspiration to keep you motivated in your role while remote, and podcasts are a great channel for that. So, the next time you are out walking the dog, running on the treadmill, cleaning the house or doing other tasks that doesn’t require a lot of mental energy, pop in your earbuds, press, “Play” and learn from these Customer Success leaders and SaaS experts. .
ProfitWell
MAY 12, 2020
The three major cloud service models are SaaS, PaaS, and IaaS. These stand for software as a service, platform as a service, and infrastructure as a service. Many business owners do not know the difference between these offerings and are therefore unaware of which option is best for their company. In this article, we'll break down the difference between the three models and help you decide which fits your needs best.
CloseSaaS
MAY 12, 2020
With thousands of classrooms around the world going digital, the increase in demand for online learning tools exploded. Here's how three startups quickly rose to the challenge to help serve and empower their customers.
ProfitWell
MAY 12, 2020
Defining "customer success" can feel a bit arbitrary at times. When it comes to customer success, many often wonder which team members it involves. Does customers success fall solely in the hands of your customer support team? Or is it a group effort involving customer support and product? It's certainly not a one-size-fits-all type of thing. Depending on the company and product, customer success may look very different.
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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
SaaS Metrics
MAY 12, 2020
Online casinos have become very popular at the present time compared to land-based casinos. Many gamblers around the world are beginning to prefer playing in online casinos to quench their gambling desires. In fact, based on published news on a British newspaper, there are more than 160 million people in the world who play in online casinos using their smartphones alone.
Inturact
MAY 12, 2020
It’s no surprise to those familiar with Cloud computing; it has saved all of our butts. After all, what would we have done once the shelter-in-place order was issued if companies were still using email for collaboration and Microsoft office documents.
SaaS Metrics
MAY 12, 2020
Seeing a negative item on your credit report or receiving a letter from a collection agency can be a terrible feeling. There’s still a lot of shame and stigma around financial management, and seeing a failure in writing is rough. Not to mention that collection agencies can be a nightmare to deal with. In recent years, LVNV Funding has become notorious in the collections world.
ProfitWell
MAY 12, 2020
Today, we discover a surprising way to stay resilient. Plus—leaders, listen up: It’s not about the power of “what” and “how” anymore. It's about mastering communication of the "why.". Listen wherever you get podcasts: How is the B2B SaaS market trending? ??7 day +0.76% | ?? 30 day +1.61% | ??90 day +3.70%. We are still, slowly, yet steadily, in the positive percent change realm—when we look at the overall B2B SaaS Index.
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
SaaS Metrics
MAY 12, 2020
The recent lockdown has stressed the importance of E-Commerce for many businesses and retailers. As stores and businesses establish an online presence, the setup and design of their page will become equally as important as the layout of a physical store. This means, just as how stores design their physical space strategically, they will need to pay attention to their website design to make it easy to maneuver around the site.
Intercom, Inc.
MAY 12, 2020
You may have noticed we’ve taken a break from Intercom on Product over the past few months – we didn’t feel it was an appropriate conversation to continue in the midst of the tragic events unfolding around the world. This week however, myself and Paul decided to get back in the studio (remotely of course) and record a new episode to share with you.
Unbounce
MAY 12, 2020
Google Ads are to online marketing what the “ pizza move ” is to beginner skiers—once you get the hang of the basics, you’ll start seeing results straight away (and likely be keen to learn more, more, more). But that initial learning curve can be a little daunting, especially if you’re still learning about online marketing in general , and all the tactics, tools, and strategies that come with it.
SmartKarrot
MAY 12, 2020
Quite an interesting topic! Before starting the difference between customer success vs. customer service, you might be wondering the definitions of these two terms would be as simple, right? Well, in a way it is, and in a way it is not as well. Now, starting with the definition aspect, let’s begin with Customer Success. It is a proactive approach which constitutes of developing and building relationships with customers.
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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.
Neil Patel
MAY 12, 2020
On May 4th, Google started to roll out a major update to its algorithm. They call it a “core” update because it’s a large change to their algorithm, which means it impacts a lot of sites. To give you an idea of how big the update is, just look at the image above. It’s from SEMrush Sensor , which monitors the movement of results on Google. The chart tracks Google on a daily basis and when it shows green or blue for the day, it means there isn’t much movement going on.
SmartKarrot
MAY 12, 2020
Let us begin by understanding what does a customer success manager do. A customer success manager is responsible for customer loyalty and customer retention. They do whatever is best needed for a company and ensure that all the customers are satisfied with it. If you are wondering how they go about it, it can vary quite a bit depending upon the industry they are in, but their work is mostly dependant on customer building, ability to lead a team and strong communication skills.
OpenView Labs
MAY 12, 2020
Editor’s note: This article is by Dan Slagen, a four-time startup executive specializing in scaling global go-to-market functions from early stage to $100M+ in ARR. With experience in both B2B and B2C at companies such as HubSpot and Wayfair, Dan has built teams across marketing, growth, sales, customer success, business development, and founded and sold a video tech startup of his own.
SmartKarrot
MAY 12, 2020
Role: Customer Success Manager Location: Remote- UK; USA; Canada Organization: Kinaxis As a CSM at Kinaxis, You will report to the Director Of Global Customer Success. Establish and build on value-added relationships with the customers. You will work both directly with their customers and cross-functional team to promote retention, growth and loyalty.
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Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.
OpenView Labs
MAY 12, 2020
Notion ’s all-in-one workspace for notes, tasks, wikis and databases has received accolades from industry media and CEOs, earned a spot as Apple App of the Day, and is a Product Hunt favorite with more than 4,000 upvotes. Oh, and they hit a $2 billion valuation last month. Those are some pretty great results for a small team—only about 50 people in the whole company—that needs to navigate the challenges of selling a horizontal product serving multiple audiences from single-player scenarios to en
OPEXEngine
MAY 12, 2020
As I’ve written about , progress normally comes at us gradually, but COVID-19 has changed that and rapidly accelerated our progress toward the future. Virtual work, on-demand delivery, and telemedicine were all catapulted forward due to this terrible tragedy. And I discussed in the previous post, it’s likely we’re going back to the old world for some of these areas.
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