Thu.Apr 16, 2020

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What Customer Demand and Your Startup Balance Sheets Imply about Your Startup's Strategy

Tom Tunguz

Among the most useful frameworks I’ve found to manage a company in this era is the 2×2 matrix above. This matrix answers the question: what should the company’s stance be. It also raises the question: when should it change? One could argue times like these all good opportunities to adopt a defensive posture: focus on product, limit GTM hiring, and modulate burn.

Strategy 290
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Your New Plan for May: Just Do Better Than The Last 30 Days

SaaStr

Ok for many of you, everything since March 15 or so has been just crazy. Sometimes, terrible. Sometimes, rough. Sometimes, just crazy. But crazy. If your bookings dropped, if your churn went way up, then … it did. Things changed. Now you have the data. You know what your New Normal is like, mostly. From the past 30 days. Maybe you are only growing 20% now.

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How to Adjust Outbound Sales to This Challenging Professional Climate with Jason Bay

Predictable Revenue

How does one marry that reality – that companies are still trying to sell and grow – with the fact that society has been effectively turned upside down and prospects may not be as interested in buying? The post How to Adjust Outbound Sales to This Challenging Professional Climate with Jason Bay appeared first on Predictable Revenue.

Sales 191
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SaaStr Podcasts for the Week with PagerDuty and Gusto — April 17, 2020

SaaStr

Ep. 325: Carolyn Guss is VP of Corporate Marketing @ PagerDuty, the company keeping your digital operations running perfectly with their real-time operations platform. Prior to their IPO in April 2019, PagerDuty had raised funding from some of the best in the business including a16, Bessemer, Meritech, Harrison Metal and Elad Gil to name a few. As for Carolyn, prior to joining PagerDuty she spent 5 years as the GM of Method Communications San Francisco Office and before that spent time on the ot

Scale 173
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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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What Customer Demand and Your Startup Balance Sheets Imply about Your Startup's Strategy

Tom Tunguz

Among the most useful frameworks I’ve found to manage a company in this era is the 2×2 matrix above. This matrix answers the question: what should the company’s stance be. It also raises the question: when should it change? One could argue times like these all good opportunities to adopt a defensive posture: focus on product, limit GTM hiring, and modulate burn.

Strategy 173

More Trending

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Best Tools, Techniques, and Tactics for Effective Negotiation

Nimble - Sales

Why does one need to know negotiation methods? In fact, you negotiate more often than you think, not only at business meetings but also in your everyday life. Every time you need to get something out of your opponent (be it your boss, spouse, family member, or coworker), you are negotiating. So why not study […]. The post Best Tools, Techniques, and Tactics for Effective Negotiation appeared first on Nimble Blog.

Business 120
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a16z Podcast: When Bad Policy = Bad Business Models = Bad Public Health

Andreessen Horowitz

In some ways, the coronavirus feels like it came out of nowhere—a kind of Black Swan event. But at the same time, it’s been exposing a lot of the fundamental flaws in our healthcare system that now feel like a … The post a16z Podcast: When Bad Policy = Bad Business Models = Bad Public Health appeared first on Andreessen Horowitz.

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Be the Up in a Downturn: Advice From SurveyMonkey’s Tom Hale

OpenView Labs

Those who went through the 2001 and 2008 economic downturns emerged with valuable lessons on navigating a crisis—not to mention a heck of a lot of resilience. Currently President at SurveyMonkey, Tom Hale helped Macromedia survive and thrive after the dot-com bubble and had a ringside seat at Redpoint Ventures during the Great Recession of 2008. Here, Tom shares practical advice on keeping your team calm, taking risks, and why it’s important right now for leaders to show vulnerability.

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A Sales Enablement Framework for Real Growth (Even in Times of Crisis)

Sales Hacker

Facing the COVID-19 pandemic and the related challenges all over the world, the need for change is huge. That’s true in all areas of our lives — including how we run our businesses. Looking at the sales space, we are facing a few very specific challenges. Buyers are in fear, postponing decisions and cutting budgets. As a result, all selling approaches that focus on selling a product or taking an order will fail.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Customer success teams: what they are and how to build one

ProfitWell

Your customers pay you to help them solve very specific problems. If they are not successful in doing that, then it is unlikely that your business will be a success either. Many times, a piece of software is very powerful but being difficult to use makes it hard for people to be productive while using it. Some of this is best resolved in the design phase, but training and support for customers who are learning the ropes is also vital in getting everyone up to speed and maximizing their productiv

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Poll Results – Changes to SaaS Sales Quotas, Territories, and Commission Payments

OPEXEngine

OPEXEngine fielded a second quick poll to the SaaS Finance community between April 2-April 14, 2020 – over 60 individual companies participated, ranging from companies with under 100 employees to companies with more than 5000 employees. Most of the companies were US and Canadian-based. The anonymous and confidential poll covered changes to Q2, Q3, Q4 and FY 2020 Sales Quotas, Territories and Commission payment policies.

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Content: Why It’s The Backbone of Your SEO

SaaS Metrics

When it comes to SEO, everyone says, “content is king”. And everyone is right; content is highly essential when it comes to SEO. It’s why you have to maximize your content creation so that it assists with your SEO campaign. Here is why content is essential and how you can bring out its best. Why Content Is Important For SEO SEO is the process of attracting organic traffic to your website by creating a user-friendly, technically-sound website experience.

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How do I keep my cat off my keyboard?

ProfitWell

Today, curated knowledge by the work-from-home crowd. And a bit on demand shock, dealing with the hard truth that some companies may just be better suited for managing disruption than others. Listen wherever you get podcasts: Top B2B SaaS news. WFH FAQ: the experts weigh in. Calling all remote workers—both the OGs and those new to the business. We found the ultimate work-from-home FAQ , built by Arc , the company that helps you hire the best in remote developers, engineers, and teams.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Subscription Economy News: Week of 04/13/2020

Zuora

Every week, we bring you the top stories and analyses from the global Subscription Economy. Glitch launches subscriptions to power up […]. The post Subscription Economy News: Week of 04/13/2020 appeared first on Zuora.

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April 16 – Customer Success Jobs

SmartKarrot

Role: Customer Success Representative Location: Cork, Ireland Organization: Varonis In this role, you will be teaming up with Varonis account teams to manage a portfolio of Varonis customers. You will be responsible for coordinating ongoing customer-facing activities with the Sales team and customers, making sure follow-ups are occurring on schedule with the goal of ensuring customers are getting visible value from their investment.

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Open source made the cloud in its image

IT World

“The cloud was built for running open source,” Matt Wilson once told me , “which is why open source [has] worked so well in the cloud.” While true, there’s something more fundamental that open source offers the cloud. As one observer put it , “The whole intellectual foundation of open interfaces and combinatorial single-purpose tools is pretty well ingrained in cloud.

Cloud 89
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G2 Reveals Best Software Companies 2020: ChurnZero Earns Spot on List

ChurnZero

G2, the largest software marketplace and review platform, announces the 2020 winners of its annual Best Software Awards. ChurnZero a real-time Customer Success software solution, placed #11 on the Fastest Growing Products list. Akin to The People’s Choice Awards for tech companies, G2’s Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. .

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.