Tue.Sep 14, 2021

Learn What Influences Customer Satisfaction in Order to Increase Retention


Knowing what influences customer satisfaction can help you improve your clients’ experience and increase retention rates. Here we’ll focus on five of the top factors which shape clients’ experience of your brand.

6 Easy Steps to Patent an Idea

The Daily Egg

Technically, you can’t patent an idea alone. But if you follow the right process, you can take a great idea and eventually. The post 6 Easy Steps to Patent an Idea appeared first on The Daily Egg. Operations


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8 Signs of a Failing Sales Rep


Q: Dear SaaStr: What screams “I’m a terrible salesperson”? A few telltale signs: Immediate, massive discounting. Because they have no other idea how to close a deal or create urgency. Doesn’t understand the product.

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5 Easy Steps and When to Trademark a Business Name

The Daily Egg

Coming up with a great business name is a challenge in itself. To legally protect that name, you should consider filing a. The post 5 Easy Steps and When to Trademark a Business Name appeared first on The Daily Egg. Operations

The Ultimate Guide to Creating a Strong and Effective Value Proposition

Speaker: Robin Zaragoza, Product Coach and CEO of The Product Refinery

Join Robin Zaragoza, product coach and CEO of The Product Refinery, as she shares tips on how to create a powerful Value Proposition that keeps your customer at the heart of your product development process.

Windows 10: A guide to the updates

IT World

On May 18, Microsoft announced the availability of Windows 10 version 21H1 , known as the May 2021 Update. But the launch of a major Windows 10 update isn’t the end of a process — it’s really just the beginning.


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3 new time-saving Assistant tricks to try on Android

IT World

Attention, my fellow Android-owning hominids: Your favorite virtual assistant is learning a few new skills. Google Assistant is in the midst of getting some significant upgrades on Android — small-seeming features that could have a supersized impact on your workday efficiency.


Best Accounting Tools for Small Businesses


Very few people like bookkeeping or accounting , and even fewer can do it well. However, these are the core processes to any successful business, and a failure to keep up with bookkeeping and accounting tasks means trouble—and not just with the tax authorities.

Apple hits the alarm with multi-OS emergency update to patch zero-click flaw

IT World

Apple on Monday issued emergency security updates for iOS, macOS and its other operating systems to plug a hole that Canadian researchers claimed had been planted on a Saudi political activist's device by NSO Group, an Israeli seller of spyware and surveillance software to governments and their security agencies.

The Principles of SaaS Accounting


This article will dive into the main principles of accounting for SaaS. The Baremetrics blog has a ton of articles about accounting, so be sure to check out some of our other favorites!

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How Customer-Centric Feedback Loops Can Evolve Your Product Process

Speaker: Nickey Skarstad, Director of Product at Duolingo

Join Nickey Skarstad, Director of Product at Duolingo, as she discusses why it’s important to actively gather customer feedback, how to build customer feedback loops into your product planning, the best ways to decipher different types of feedback, and different frameworks for how/when to apply feedback processes.

PODCAST 178: Why SDRs Should Report to Marketing with Amy Frampton

Sales Hacker

In this episode of the Sales Hacker Podcast, we have Amy Frampton , Head of Marketing at BambooHR and 15-year marketing veteran.

What Is Accrual Accounting?


If you remember our discussion on bookkeeping (where you can find useful definitions of many of the terms used here), which discusses the difference between bookkeeping and accounting, accounting is similarly broken down into accrual accounting and cash accounting.

Apple’s big reveal — the iPhone 13 — seems lucky for most

IT World

At its big September event Tuesday, Apple showed us how powerful chips boosted by software and hardware integration and bespoke machine intelligence can deliver real value to every user. What Apple introduced.

Scaling and Measuring an Effective Developer Relations Organization

Tomasz Tunguz

Developer relations tops the list of priorities for many infrastructure companies. After all developer interest is a key step in the go-to-market motion. Many products enter an organization bottoms-up, and months or years later, become so important to the company, they buy a contract.

The Role of Artificial Intelligence in Pandemic Response: Lessons Learned From COVID-19

In March 2020, the world was hit with an unprecedented crisis when the COVID-19 pandemic struck. This whitepaper reviews lessons learned from applying AI to the pandemic’s response efforts, and insights to mitigating the next pandemic.

The Data-Centric AI Movement and Opportunities for the MLOps Ecosystem

OpenView Labs

Data is the new oil.

Getting Customer Success Comfortable with Sales Conversations


When asked to sell to customers, Customer Success Managers (CSMs) are often scared of coming off as too pushy or getting a “no.”

Zoom talks up a video-centric workplace

IT World

Since the outbreak of the Covid-19 pandemic last year, and the necessary uptake in video collaboration, Zoom has become the go-to video answer for a lot of companies.

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7 proven techniques for writing a great problem statement

Inside Intercom

If you want to ship great product that users love, you need to start with a clear understanding of what problem you’re trying to solve for your user and why.

AI in Manufacturing

Manufacturers want to deliver the best products on the market as quickly and ethically as possible. Learn how to solve your most urgent manufacturing and business needs with an enterprise AI platform.

What Is an Income Statement for SaaS?


The income statement is one of the three main statements that show the financial health of a company (along with the balance sheet and the statement of cash flows ).

How to Build a Book of Business to Carry Through Your Sales Career

Sales Hacker

Get valuable insight from our panelists as they discuss how they’ve grown their books of business through relationship building, gratitude, and commitment to their customers. The post How to Build a Book of Business to Carry Through Your Sales Career appeared first on Sales Hacker. Revenue Operations Community Events

The Best of SaaSOps Leaders: IT’s Seat at the Proverbial Table


Over the first few weeks of this podcast, it’s become abundantly clear that some of the world’s most influential IT leaders are approaching their jobs differently to enable business growth.

How to Add Your Hotel to Google, TripAdvisor, and More

Neil Patel

Have you ever wondered how competitor’s hotels are ranking on the first page of Google? Most of them use free directories like Google and Tripadvisor to reach prospective customers. Using those same services, you too can boost the search visibility of your hotel property.

Roadmaps Are Dead! Long Live Roadmaps!

Speaker: Bruce McCarthy, Co-Author of Product Roadmaps Relaunched and Founder of Product Culture

Join Bruce McCarthy, co-author of Product Roadmaps Relaunched, as he discusses the best ways to innovate your product roadmap. So that it reflects your customers’ needs while simultaneously and accurately communicating your products strategy and vision.

How Event Streaming Fuels Modern B2B SaaS Applications


If you’ve been following our recent blog series, you know we’ve been diving into the topic of event data and the profitable benefits it can. The post How Event Streaming Fuels Modern B2B SaaS Applications appeared first on Chargify.

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Are VTubers the Future of Video Content Creation?

Neil Patel

If you follow video marketing trends, you might have noticed an increase in animated videos starring anime-style avatars. This content is created by VTubers, and it’s taking content creation by storm. Top VTubers have millions of followers and earn hundreds of thousands of dollars a month.

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Small Deals at Large Customers. Hooray!! And 100% At Risk.


Every customer you close, the next day, is at some risk of churn. A month-to-month customer can basically cancel anytime.

Authentication Clash: OIDC vs SAML


OpenID Connect (OIDC) and Security Assertion Markup Language (SAML) are popular identity and authentication protocols today. But which one is better for your use case? What are the differentiators?

Product-Led Onboarding: How to Turn New Users into Lifelong Customers

Speaker: Ramli John, Managing Director at ProductLed and Author

Let’s face it. Today’s users are impulsive and easily distracted. They don’t have the time (or patience) to try and figure things out by themselves. They expect the product to be intuitive. Easy. And fast. Add to that a few, unfairly poor reviews and you’ll be more than just stuck. Ramli will share a simple but powerful framework to get more users to experience a product’s "Eureka!" moment and turn them into lifelong customers.

Top 10 Buyer Intent Data Tools for 2021


Buyer Intent Data tools help deliver a context when your customers are interfacing with a brand. In simpler words, buyer intent data tools research into the actual buyer journeys and delve into the signs of their purchase intents.

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Shape up your FinOps Before 2022


Shape up your Financial Operations Before 2022. When it comes to shaping up your Financial Operations, you may think you need a shiny new tool, an additional member on your team, or even more hours in the day. .

Sep 14 – Customer Success Jobs


Role: Director of Customer Success Location: Los Angeles, CA, US Organization: CreatorIQ As a Director of Customer Success, you will lead, mentor, and inspire a Customer Success team of direct reports in the LA office.