Tue.Sep 14, 2021

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Learn What Influences Customer Satisfaction in Order to Increase Retention

Totango

Knowing what influences customer satisfaction can help you improve your clients’ experience and increase retention rates. Here we’ll focus on five of the top factors which shape clients’ experience of your brand. We’ll cover a range of variables, spanning customer service performance to customer loyalty incentives. We’ll look at both how these elements impact satisfaction and how you can manage them to optimize the customer experience.

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6 Easy Steps to Patent an Idea

The Daily Egg

Technically, you can’t patent an idea alone. But if you follow the right process, you can take a great idea and eventually. The post 6 Easy Steps to Patent an Idea appeared first on The Daily Egg.

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8 Signs of a Failing Sales Rep

SaaStr

Q: Dear SaaStr: What screams “I’m a terrible salesperson”? A few telltale signs: Immediate, massive discounting. Because they have no other idea how to close a deal or create urgency. Doesn’t understand the product. Way too many AEs don’t even really understand, let alone use, the product they are selling. Fear of the competition. This is different than respect.

Sales 322
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5 Easy Steps and When to Trademark a Business Name

The Daily Egg

Coming up with a great business name is a challenge in itself. To legally protect that name, you should consider filing a. The post 5 Easy Steps and When to Trademark a Business Name appeared first on The Daily Egg.

Business 277
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Scaling and Measuring an Effective Developer Relations Organization

Tom Tunguz

Developer relations tops the list of priorities for many infrastructure companies. After all developer interest is a key step in the go-to-market motion. Many products enter an organization bottoms-up, and months or years later, become so important to the company, they buy a contract. How does a team scale and measure a devrel team? To answer that question, Redpoint Office Hours welcomes Shawn Wang , on Wednesday, September 22nd at 9:00 AM PT.

More Trending

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How to Add Your Hotel to Google, TripAdvisor, and More

Neil Patel

Have you ever wondered how competitor’s hotels are ranking on the first page of Google? Most of them use free directories like Google and Tripadvisor to reach prospective customers. Using those same services, you too can boost the search visibility of your hotel property. Best of all, these services are free and packed full of features. Let’s dive into the key reasons you should add your hotel to Google, Tripadvisor, and similar hotel booking engines.

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3 new time-saving Assistant tricks to try on Android

IT World

Attention, my fellow Android-owning hominids: Your favorite virtual assistant is learning a few new skills. Google Assistant is in the midst of getting some significant upgrades on Android — small-seeming features that could have a supersized impact on your workday efficiency. They're exactly the types of productivity-boosting tidbits I love to uncover on Android, as they'll make your phone instantly smarter and your life immediately easier.

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Are VTubers the Future of Video Content Creation?

Neil Patel

If you follow video marketing trends, you might have noticed an increase in animated videos starring anime-style avatars. This content is created by VTubers, and it’s taking content creation by storm. Top VTubers have millions of followers and earn hundreds of thousands of dollars a month. According to experts, the industry is on the rise. HyperSense shared that the number of total VTuber subscribers increased by 28 percent in 2019, while the total views of Vtuber content increased by 99 p

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Apple hits the alarm with multi-OS emergency update to patch zero-click flaw

IT World

Apple on Monday issued emergency security updates for iOS, macOS and its other operating systems to plug a hole that Canadian researchers claimed had been planted on a Saudi political activist's device by NSO Group, an Israeli seller of spyware and surveillance software to governments and their security agencies. Updates to patch the under-active-exploit vulnerability were released for iOS 14; macOS 11 and 10, aka Big Sur and Catalina, respectively; iPad OS 14; and watchOS 7.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Best Accounting Tools for Small Businesses

Baremetrics

Very few people like bookkeeping or accounting , and even fewer can do it well. However, these are the core processes to any successful business, and a failure to keep up with bookkeeping and accounting tasks means trouble—and not just with the tax authorities. If you lose track of expenses, you’ll be overpaying on taxes, if you even stay in business long enough to reach tax season.

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Apple’s big reveal — the iPhone 13 — seems lucky for most

IT World

At its big September event Tuesday, Apple showed us how powerful chips boosted by software and hardware integration and bespoke machine intelligence can deliver real value to every user. What Apple introduced. The company seemingly confirmed all the pre-event rumors, introducing iPhones with all-day battery life , accompanied by an unexpected star in the form of an A15-powered iPad mini powerful enough to use for any mobile productivity task.

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Hustle Culture vs. Chill Work

Sparktoro

A few weeks ago, Wil Reynolds and I were on a video call together. I think I joined in a couple minutes after him, and the discussion was already starting: Someone on the call: “… just hustling”Rand: “Ugh, I hate hustle culture.” Wil: “Yo, Fish*, can you define hustle?”Rand: “Easy one. Hustling is working hard to work hard.

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Zoom talks up a video-centric workplace

IT World

Since the outbreak of the Covid-19 pandemic last year, and the necessary uptake in video collaboration, Zoom has become the go-to video answer for a lot of companies. At this week's Zoomtopia event , the company spelled out how it plans build on its recent success, unveiling a slew of new products, capabilities, and updates designed to further solidify its customer base.

Cloud 95
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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Getting Customer Success Comfortable with Sales Conversations

ChurnZero

When asked to sell to customers, Customer Success Managers (CSMs) are often scared of coming off as too pushy or getting a “no.” There’s a common (albeit misplaced) fear among CSMs that sales talk will tarnish their customer’s trust and set fire to the relationships they’ve worked so hard to build. . But nothing could be further from the truth so long as you handle your sales conversations with tact, understanding, and integrity. .

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How Event Streaming Fuels Modern B2B SaaS Applications

Chargify

If you’ve been following our recent blog series, you know we’ve been diving into the topic of event data and the profitable benefits it can. The post How Event Streaming Fuels Modern B2B SaaS Applications appeared first on Chargify.

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What Is Accrual Accounting?

Baremetrics

If you remember our discussion on bookkeeping (where you can find useful definitions of many of the terms used here), which discusses the difference between bookkeeping and accounting, accounting is similarly broken down into accrual accounting and cash accounting. Cash accounting is the simpler of the two. In cash accounting, you record all revenue and expenses when the cash enters and exits your checking account, respectively.

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Shape up your FinOps Before 2022

SaaSOptics

Shape up your Financial Operations Before 2022. When it comes to shaping up your Financial Operations, you may think you need a shiny new tool, an additional member on your team, or even more hours in the day. . In reality, one simple discipline can take your Financial Operations from good to great—with no additional cost or headcount. . What’s the secret?

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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The Principles of SaaS Accounting

Baremetrics

This article will dive into the main principles of accounting for SaaS. The Baremetrics blog has a ton of articles about accounting, so be sure to check out some of our other favorites! Here we will look at what makes accounting for SaaS different from traditional accounting, as well as: Considerations for accounting with SaaS, PaaS, and beyond Bookings, billings, and revenue Balance sheets Income statements Cash flow statement Statement of shareholders’ equity Getting metrics for your accountin

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How to Build a Book of Business to Carry Through Your Sales Career

Sales Hacker

Get valuable insight from our panelists as they discuss how they’ve grown their books of business through relationship building, gratitude, and commitment to their customers. The post How to Build a Book of Business to Carry Through Your Sales Career appeared first on Sales Hacker.

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The Best of SaaSOps Leaders: IT’s Seat at the Proverbial Table

BetterCloud

Over the first few weeks of this podcast, it’s become abundantly clear that some of the world’s most influential IT leaders are approaching their jobs differently to enable business growth. This week, we’re revisiting how each of our first seven guests align their teams’ goals to the entire organization’s strategy—and how they’re creating a unique competitive advantage by serving as strategic business partners.

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Small Deals at Large Customers. Hooray!! And 100% At Risk.

SaaStr

Every customer you close, the next day, is at some risk of churn. A month-to-month customer can basically cancel anytime. An annual contract customer can sort of cancel anytime, but that churn probably won’t show up for the better part of a year, even 2 or 3 (more on why Year 3 is the biggest risk for bigger customers here ). You know this, of course.

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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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Appian reengineers low-code platform for adaptability

ITPro

Agility is "imperative" CEO says as it launches refreshed low-code automation platform

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Don’t fight the COVID-19 vaccine mandate

IT World

When President Joe Biden issued an executive order for a vaccine mandate for all federal workers and contractors—and a requirement that all businesses with 100 or more workers either mandate vaccines or regular testing for employees—I was all in favor of it. I’ve seen how quickly unvaccinated people can spread COVID-19. Haywood County, N.C., the county next to my Buncombe County, just ran out of ICU beds.

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Sep 14 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Los Angeles, CA, US Organization: CreatorIQ As a Director of Customer Success, you will lead, mentor, and inspire a Customer Success team of direct reports in the LA office. Ensure that Customer Success Managers understand the customers’ objectives and are delivering on them. Build and maintain executive relationships with the strategic customers.

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7 proven techniques for writing a great problem statement

Intercom, Inc.

If you want to ship great product that users love, you need to start with a clear understanding of what problem you’re trying to solve for your user and why. At Intercom, we always “ start with the problem ” when beginning any project – it’s part of how we apply the Jobs-to-be-Done framework. As product managers, this means we must carefully research and understand the problems we’re actually solving for our customers.

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Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.

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Top 10 Buyer Intent Data Tools for 2021

SmartKarrot

Buyer Intent Data tools help deliver a context when your customers are interfacing with a brand. In simpler words, buyer intent data tools research into the actual buyer journeys and delve into the signs of their purchase intents. With a right tool you can, personalize website experiences for your online readers, target companies better and prioritize your inbound links like better before.

Scale 10
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PODCAST 178: Why SDRs Should Report to Marketing with Amy Frampton

Sales Hacker

In this episode of the Sales Hacker Podcast, we have Amy Frampton , Head of Marketing at BambooHR and 15-year marketing veteran. Join us for a hilarious conversation about what’s changed in marketing lately, brushing shoulders with Marshawn Lynch, poaching SDRs and AEs from sales, and tips for employer branding. powered by Sounder. If you missed episode 177, check it out here: Trust-Building Strategies Every Seller Should Own.

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What Is an Income Statement for SaaS?

Baremetrics

The income statement is one of the three main statements that show the financial health of a company (along with the balance sheet and the statement of cash flows ). Check out an example income statement here: ABC Corporation Income Statement (in thousands) Year ending 12/31/2021 Revenue Monthly Subscriptions 50,000 Recognized Portion of Annual Subscriptions 20,000 Less returns, discounts, and refunds 12,000 Net Sales Revenue 58,000 Costs of Goods Sold Hosting Fees, Payment Gateway Fees, etc. 5,