Mon.Jun 15, 2020

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77% of You Aren’t Going Back to A Traditional Office. What That Means.

SaaStr

The pace of change recently has been breathtaking. Just a few weeks ago, Stewart Butterfield, CEO of Slack, was kind enough to join us at SaaStr Summit: Bridging the Gap. He said Slack wouldn’t be going back to the office until September. Now, just a few weeks later? Slack is going work-from-home forever. Along with Twitter and Square and Shopify.

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Best Time Tracking Software

The Daily Egg

If you’re looking for the best time tracking software, look to Time Doctor. Time tracking software is a must have for any business. It doesn’t matter if you’re a freelancer looking to track hours for clients, or if you’re a Fortune 500 company looking into employee productivity. Time tracking software lets you dive deep into […]. The post Best Time Tracking Software appeared first on The Daily Egg.

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SaaS Office Hours Go to Market Survey Edition & Which Metric Should Your SDR/BDR Team Use?

Tom Tunguz

On June 24 at 10am Pacific, SaaS Office Hours will hosting be a virtual session. This time, we will be reviewing some of the insights from Redpoint’s 2020 Go To Market Survey. Nick Giometti and I have been working to prepare the survey results over many weeks. Last week, we published highlights at Saastock. If you’d like to register to attend and submit questions, please fill out the registration here by June 19.

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Live Tomorrow with Algolia: “The Essential Companies SaaS Relies On”

SaaStr

Tomorrow as part of Algolia’s SaaS Expert series I’ll be talking about scaling top SaaS companies. Come join us for an open discussion on how to scale faster and better here ! Meet #SaaS expert Jason Lemkin, Founder & CEO of @SaaStr , and hear what companies he recommends to create the right #product framework and scale a high-performing #SaaS company.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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3 Things You Can Improve With Sales Automation Workflows

Sales Hacker

64% of a salesperson’s time is spent on non-selling tasks on average. That’s a lot of time doing simple, repetitive tasks that don’t result in revenue. If you want to maximize productivity in your sales team and want them to spend more time selling and closing deals , then you can’t ignore sales automation and workflow setups. We’ll show you how to create automated workflows to jack up your sales pipeline and easily go from leads to deals.

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Do your company a favor

ProfitWell

Looking to get away? Maybe start over somewhere else? I have good news. An entire Swedish spa village is on sale for $7 million. Who's with me? But, on a more a serious note—some good news in terms of DTC growth. Check out the index to see what I mean. How is DTC growth trending over time? ??7 day +1.14% | ??30 day +4.99% | ??90 day -0.17%. Up and to the right —that's how overall DTC growth continues to trend.

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7 dark secrets of cloud costs

IT World

Is there anything more seductive than cloud machine price lists? There aren’t many of us old enough to remember paying a penny for a piece of candy, but cloud users enjoy prices that are even smaller. Google’s N1 standard machine’s price is $0.0475 per hour but you can get it for just $0.0100 per hour for your batch processing needs—if you’re willing to be preempted by more important jobs.

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7 Steps to Maximise the ROI of SaaS Marketing Emails

Cobloom

Emails are one of the most powerful tools in any SaaS marketing arsenal. They offer a way to get your content, brand and product directly into the hands of engaged, relevant people. If you're prepared to monitor, analyse and refine your email campaigns, they have the potential to be one of the most cost-effective marketing tactics going. To help you get the most out of your email marketing, I'm looking at 7 key steps to maximising the ROI of your SaaS marketing emails.

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CRM for Business Management: 9 Best Plugins for WordPress

Nimble - Sales

A well-built customer service process provides an opportunity to understand their real needs and expectations. Therefore, to achieve the best results and build strong relationships with consumers, you need to use CRM. This helps to collect, store, and analyze information to ensure the effective operation of the company. Technology does not stand still and developers […].

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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How to Lead a Remote Sales Team

OpenView Labs

A new, scaling startup sales team requires hyper-attention under the best of circumstances. Add in the challenge of going remote overnight—as so many of us did earlier this year—and leading a team might feel like treading water. If you’ve been struggling with leading your remote sales team remotely, you’re not alone—it requires a lot of different skills and adaptability.

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Save America. Start A Company.

Mucker Capital

This post originally appeared in Forbes, written by Erik Rannala. America recently celebrated Memorial Day to honor military men and women who paid the ultimate price to secure and defend liberty. In a country full of heroes, these are the superheroes. In response to COVID-19, we’ve seen numerous examples of other types of heroism, including those exhibited by first responders and frontline medical workers.

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Jun 15 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: San Francisco, US Organization: GetAccept Customer Success Manager is responsible for developing and maintaining existing customer relationships. You will work closely with their Sales, Product and Support teams to maximize customer satisfaction and overall happiness with the product. This role reports to the International Sales Manager.

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Ari Hoffman’s Customer Success Strategy for an economic downturn

CustomerSuccessBox

Not a single person in 2015 answered “Where do you see yourself in 5 years” correctly. But neither did several companies who had made detailed plans to achieve glorious heights in 2020. Covid 19 has thrown every company offtrack which have left teams around the world bewildered. As we slowly accept social distancing as the new reality and learn to live with Covid 19 we have to make sure that not only our companies survive this crisis but are also able to thrive during it.

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How to Build an Experimentation Culture for Data-Driven Product Development

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

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Time to Give up a CRM and adopt a Customer Success Solution for Successful Client Management

SmartKarrot

If you’re a SaaS provider or user, you’d know that your business is only as good as the tools you sell or use. The software marketplace is always in flux, with newer customer success solution just a click away. This means customers no longer have to be bound to one organisation, and even if they have a long-term contract, they don’t necessarily have to use your products or recommend them.

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What are the Customer Success lifestyle & lifecycle stages?

SmartKarrot

When your customers are on the verge to begin a courteous relationship with your company, you are both embarking on a journey, one in which you deliver the promises you once made to them. In a way, you are already a part of their customer success lifestyle stage. Let us begin by having a clear idea about what is customer lifecycle. The customer lifecycle refers to the process that starts with people learning about a product, engaging along with it, and finally purchasing it from the company.

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5 Steps to Radically Improve Customer Experience!

SmartKarrot

Till a while ago, nobody thought much of customer experience improvement – let alone SaaS companies, who prided themselves in creating some of the best products but left it to the customer to figure out how good it really was. But not any longer. Now, customer experience and service are everything; it has even taken the entire SaaS ecosystem from a market led one to a product led growth path.