Intercom, Inc.

DECEMBER 4, 2018

At Intercom we think a lot about what it means to deliver a differentiated customer experience. We know companies are using our suite of products across the entire lifecycle to engage website visitors, onboard new users, upsell trial users and support existing customers. The challenge comes in providing a personalized and consistent experience to everyone at scale.

Scale 99

Scale Branding Metrics Engagement 99

Neil Patel

DECEMBER 4, 2018

What’s one thing that you are constantly seeing on the web? Especially if you are on Instagram, Facebook, and YouTube? Come on, take a guess… No, I am not talking about people taking half-naked selfies of themselves or posting their lunches. I’m talking about people showing off. From taking pictures of their cars or money and even their homes to standing in front of private jets and yachts.

Entrepreneurship 111

Entrepreneurship Banking Advertising Engagement 111

FastSpring

DECEMBER 4, 2018

It’s inevitable. Instead of sugar plums, visions of fourth-quarter goals are dancing in your head every December. You can have a hot chocolate in your hand, White Christmas on your TV and still think about how you can sneak in a few more sales before the new year. As revenue owners, we know it can be difficult to turn off strategy and just enjoy the holidays.

Social Media 60

Social Media Sales Advertising Pricing 60

BetterCloud

DECEMBER 4, 2018

This is the third and final part of our blog series on achieving effective SaaS management using a Zero Trust security model. If you haven’t read them already, check out parts one and two here. In my earlier posts on this topic, I discussed how the Zero Trust security model addresses many of the emerging security challenges caused by SaaS. But let’s get tactical now.

Technology 56

Technology Government SaaS Mobile 56

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Payments

Valuize Consulting

DECEMBER 4, 2018

Customer Success Starts with Pre-Sales In Part 2 of this 2-part series, Mergeable’s CEO, Edward Czech and Valuize Consulting’s CEO, Ross Fulton explain why pre-sales is critical to any company with a customer success strategy. Here, we’ll provide you with tactical tips and insight that you can implement and use to run an effective customer [.].

Customer Success 40

Customer Success Sales Strategy 40

Valuize Consulting

DECEMBER 4, 2018

Customer Success Starts with Pre-Sales In Part 2 of this 2-part series, Mergeable’s CEO, Edward Czech and Valuize Consulting’s CEO, Ross Fulton explain why pre-sales is critical to any company with a customer success strategy.

Customer Success 40

Customer Success Sales Strategy 40

TriTuns

DECEMBER 4, 2018

The funny thing about technology is it can have a tremendous impact on productivity and effectiveness, yet it can also be a real source of fear and frustration. And with the rapid pace of technological change, many organizations are struggling with how to make software a real source of value. Time and time again, we’ve seen software buyers and sellers waste their valuable resources (e.g., time, energy, money, reputation etc…) launching software that sits idle.

Customer Success 40

Customer Success Software Technology Enterprise 40

Valuize Consulting

DECEMBER 4, 2018

Customer Success Starts with Pre-Sales In Part 2 of this 2-part series, Mergeable’s CEO, Edward Czech and Valuize Consulting’s CEO, Ross Fulton explain why pre-sales is critical to any company with a customer success strategy.

Customer Success 40

Customer Success Sales Strategy 40

Zuora

DECEMBER 4, 2018

By John Phillips, Managing Director EMEA, Zuora In some ways, banks are the ultimate subscription business: from the moment you […]. The post Banking: The Next Big Subscription Economy Story appeared first on Zuora.

Banking 40

Banking Payment Features Subscription Management 40

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

SaaS Metrics

DECEMBER 4, 2018

Are you one of the many online casino games enthusiasts? Do you ever wonder the brains behind these exciting casino games? There is no doubt that the powerhouse all online casino sites is the game provider. The iGaming industry owes a large amount of thanks software developers. These companies have dedicated their time, efforts, and expertise to transform the online casino industry by supplying high quality and fair games.

Software Development 40

Software Development Software Development 40

Zuora

DECEMBER 4, 2018

Select excerpts from Subscribed Podcast with Professor McCarthy about subscription business valuation, CLV, and pitfalls to avoid. The post Subscribed Podcast: Prof Daniel McCarthy on CLV, valuations, and subscription pitfalls appeared first on Zuora.

Payment Features 40

Payment Features Subscription Business Finance 40

TriTuns

DECEMBER 4, 2018

Why is your Customer Success role incredibly important? The funny thing about technology is it can have a tremendous impact on productivity and effectiveness, yet it can also be a real source of fear and frustration. And with the rapid pace of technological change, many organizations are struggling with how to make software a real source of value. Time and time again, we've seen software buyers and sellers waste their valuable resources (e.g., time, energy, money, reputation etc.) launching soft

Customer Success 40

Customer Success Software Technology Strategy 40

CustomerSuccessBox

DECEMBER 4, 2018

In the SaaS world, the customer-acquisition-cost (CAC) is high and the initial payment is peanuts compared to the lifetime value (LTV) of the customer. According to studies , the LTV value should be at least 3 times the CAC in order for your company to grow and be sustainable. That means the customer needs to renew their contract more than once. Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are.

Retention 40

Retention SaaS Payments SaaS Payments 40

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Payments