Fri.Jan 15, 2021

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15 Customer Success Predictions for 2021

ChurnZero

Looking back at our Customer Success predictions for 2020 , I can’t help but wonder if our CEO, You Mon Tsang, was gazing into his own crystal ball. Before the pandemic hit, You Mon predicted that Customer Success would undergo its first pressure test. “Be prepared,” he forewarned. Though there were other external factors driving this prediction, You Mon was right on the money.

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Doing 5, 6 or 7 Figure Deals? Don’t Forget the Services Revenue

SaaStr

25% of revenue from professional services may sound high, but it’s a fairly standard ratio in true enterprise software. Importantly, Qualtrics’ margins remain high so it’s not losing money on its services. Gross margins on services are about 35%. — Jason BeKind Lemkin (@jasonlk) January 15, 2021. If you’re doing SaaS for the first time (or even the second), the whole idea of charging for “Services” may seem an anathema.

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Best Warehouse Management Software

The Daily Egg

The biggest problem with running a warehouse is inventory management. What if you had a way to manage daily operations and optimize your daily packing and shipping orders? Or a way to be notified when inventory was low and automatically replenish stock without lifting a finger? Warehouse management software solves the most common problems you […].

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5 Interesting Learnings from Qualtrics at $800m+ in ARR

SaaStr

Qualtrics is one of our favorite SaaS stories at SaaStr. Like Atlassian, Qualtrics bootstrapped all the way to the growth stage, and did it outside of the SF Bay Area. Founder and Chairman Ryan Smith is also one of the most engaging and transparent CEOs out there, and we’ve had 3 amazing SaaStr sessions with him: And most interestingly … they’ve gotten a second chance to IPO.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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5 Ways to Use Ringless Voicemail

Neil Patel

Making a personal connection can be an effective way to increase sales, but the cost of personally reaching out to each customer is prohibitive. In addition to it being costly, phone calls are also time-consuming. Most sales reps handle a high volume of calls, many of which don’t even reach a human on the other end of the line. Cold calling can also lead to burnout within your sales teams as they face repeated rejections or unanswered calls.

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Fintech’s Final Frontier: Central Banks and Disintermediation

Andreessen Horowitz

The internet has many legacies, but its greatest one is disintermediation. And the greatest disintermediation—of the banking system—is coming soon to an app near you. Before the internet, consumers who wanted to buy an airplane ticket would talk to a … The post Fintech’s Final Frontier: Central Banks and Disintermediation appeared first on Andreessen Horowitz.

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How to Collaborate, Manage, and Work with Developers featuring Twilio’s Jeff Lawson

SaaStr

Maybe you think developers are weird beasts that type on a keyboard pushing out code, and then as soon as they become indispensable, they quit. In fact, many founders and CEOs struggle with simply talking to their engineers and communicating their needs. You may ask, “When can we ship this?” and receive an answer that sounds like gibberish to you.

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Choosing Negotiations Skills Training For Sales Teams: Not All That Glitters is Gold

Nimble - Sales

Have you had your deal closing rate down recently by double-digit percent with no major shifts in the niche to cause the drop? Is your market share dropping for reasons unbeknownst to you? Are your competitors getting their hands on your loyal clients with higher rates and overall worse conditions? It’s time to consider choosing […]. The post Choosing Negotiations Skills Training For Sales Teams: Not All That Glitters is Gold appeared first on Nimble Blog.

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Global Ecommerce: 4 Things to Do Before Selling Internationally

FastSpring

When you run an ecommerce site that exclusively sells digital products, global expansion seems like the most obvious way to grow your business. As long as they have Internet access, your customers can buy and receive your products almost instantly no matter where they are. Now I’m going to tell you a couple common misconceptions about launching a global ecommerce business: International borders don’t really exist for ecommerce businesses.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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How to Prospect, Engage, and Sell Using the Social Media Platforms Your Audience Lives on

Nimble - Sales

Nimble CEO Jon Ferrara and Digital leader Tim Hughes met by connecting on Twitter. As their relationship grew, they eventually met face-to-face when Jon was visiting London. Since their meeting, Tim has developed his own agency to teach others how to sell on social and has written multiple books, including Social Selling: Techniques to Influence […].

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Tips For How Ecommerce Companies Can Protect Consumer Data

SaaS Metrics

Ecommerce websites facilitate millions of online credit card/debit card transactions daily. Millions of people across the globe trust these websites with their confidential information. However, banks advise their users to avoid using the auto-fill option on websites as that lets web browsers store vital card numbers. But most users trust chrome autofill and feel safe in compromising on their data security.

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Top 10 Customer Success learnings

CustomerSuccessBox

2020 was no normal year. It’s in the COVID lockdowns, economical challenges, anxiety distress, and whatnot. In all of this chaos. Customer Success was holding the fort. You kept the economical flywheel of your SaaS businesses going all through. This year also offered a unique opportunity to work with so many Customer Success leaders and learn from them as to what was working and what is not working for them.

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Customer Success and Product Team Collaboration

SmartKarrot

A healthy Customer Success and Product team relationship is essential for high performing, high growth companies. When these functions aren’t aligned–you lose. Most software companies can point to areas of coordination between Success and Product and this is an excellent starting point. But for the sake of your long-term success–aim higher.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Best Contact Management Software

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. When you’re trying to make the sale, you want to be as tactful as possible. You want to talk to your customer at the exact time they want what you’re selling. This means going beyond storing their basic contact information and tracking points of contact, rebuttals, and previous sales deals.

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Jan 15 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Remote, United States Organization: Community Brands As a Vice President of Customer Success, you will build, manage, support, and monitor the team within the organization. Manage team development, cultivate individual talents, and build strong relationships that facilitate team success. Drive change initiatives as required to improve efficiencies and execute on business commitments.

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Product Analytics: A Beginner’s Guide To Measuring Product Usage + Product Analytics Tools

User Pilot

Without product analytics, how do you know how to move the needle with your product growth? If you’re only beginning your adventure with product analytics, looking at all the usage data may seem overwhelming at first glance: Source: Heap. But making the effort to understand the fundamentals will allow you to make significant improvements to all your growth metrics faster.

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The Rule of 40 for SaaS Companies: All You Need to Know

SmartKarrot

Large software companies who want to create a lasting value are measured against the Rule of 40. The rule of 40 is an easy way to understand how to balance profitability and growth. The rule of 40 says that the combined profit margin and growth rate should exceed 40 percent. If your company is generating a profit of 19 percent, the company should grow at 21 %.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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How to Identify Dead Deals in Your Pipeline

InsightSquared

You’ve set big goals for your team. You’ve even upped the quota. Everyone is onboard but can you really make it happen? Where to start? Step one: stop wasting time on dead and dying deals. . According to our research, on average, it takes sales reps more than three weeks to recognize — and admit — a deal is dead. That’s hours and hours of valuable time, spent sending emails, defending the deal to managers, identifying new contacts and more.

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How Customer Experience Is an Organization-wide Strategy

SmartKarrot

After writing on Customer Experience for different business functions, we realized a need to discuss Customer Experience as a holistic strategy that applies to the whole organization at large. From an internal viewpoint of an organization, there are multiple stakeholders interacting with the same customer. There are various touchpoints a customer makes with an organization in their entire customer journey.

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19 Advanced SEO Techniques to Double Your Search Traffic

Neil Patel

Are you ready to double your search traffic ? Understanding SEO is crucial to significantly increase your traffic and brand awareness. Right now, thousands of people are looking for content just like yours. You can help them find it by becoming an SEO expert. In fact, 40 percent of website traffic begins with a search query. That’s why search engine optimization (SEO) is so important.