15 Customer Success Predictions for 2021
ChurnZero
JANUARY 15, 2021
Looking back at our Customer Success predictions for 2020 , I can’t help but wonder if our CEO, You Mon Tsang, was gazing into his own crystal ball. Before the pandemic hit, You Mon predicted that Customer Success would undergo its first pressure test. “Be prepared,” he forewarned. Though there were other external factors driving this prediction, You Mon was right on the money.
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