Tue.Nov 13, 2018

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Tips for creating a great support experience during the holidays

Intercom, Inc.

The holidays are quickly approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team. . To help you stay on top of your support this season – without increasing overhead – we’ve curated a few tips for automating your support load. These tips apply broadly to many different automation products, but if you’re an Intercom customer, they’re actionable today and require no engineering work.

B2C 183
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19 Killer Tips for Great Sales Lead Generation

Teamgate

Having problems with lead generation tactics? “ Wow! I love your new website. Really slick. What kind of visitor numbers are you attracting? ”. “ That’s the strange thing, we’re not getting as many hits as we’d hoped for. Everyone keeps telling us how cool the site is, but that’s about it. Our CRM software is telling us that we’re not generating the numbers of leads to match our sales forecasts ”.

Sales 77
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5 Must Do Steps for People-Centric Customer Success

TriTuns

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They were very focused on the specific features and functions. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Slowly, we are seeing a shift where CS teams are focusing on understanding the customers business objectives and desired outcomes.

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What can growing saas businesses do better in 2019?

SaaSOptics

Eighty-four percent of new software today is delivered as a service (SaaS). Yet, as we turn the corner toward 2019, many businesses remain ill-prepared for the unique challenges and opportunities that come with moving to a subscription model and managing a SaaS business.

SaaS 47
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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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5 Must Do Steps for People-Centric Customer Success

TriTuns

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They were very focused on the specific features and functions. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Slowly, we are seeing a shift where CS teams are focusing on understanding the customers business objectives and desired outcomes.

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Virgin Media Business unveils SD-WAN services aimed at businesses using cloud tech

ITPro

News. The software-defined wide area network is a cloud ready service for enterprise.

Cloud 60
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Deal Breakers: Training Your Reps on When to Walk Away from a Bad Deal

Sales Hacker

The post Deal Breakers: Training Your Reps on When to Walk Away from a Bad Deal appeared first on Sales Hacker.

Sales 48
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How to Fix Your Outsourcing Company’s Blog If You Publish Posts with No Results

Kraftblick

We analyzed a number of blogs of software development companies and created a list of the problems they reveal in both content and design. Here’s what we discovered and how to fix the shortcomings in your blog. Why It Is Important to Make Your Blog Stand Out. Your blog will attract more potential customers, not just random ramblers. We constantly come across situations when blogs aren’t bringing a business any tangible results.

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Why You Should Be Scoring Sales Reps

Sales Hacker

Sales managers need a way to rank their Sales Development Reps (SDRs) on performance. Having a scoring system in place for SDRs and other sales reps gives clarity to both managers and reps on how they should be prioritizing their time and how they stack up against their colleagues. On average, we’ve found companies are tracking 7+ KPIs for their SDRs. ?

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.