Tue.Jun 21, 2022

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In The End, The “Covid Boost” in SaaS Was a Bust

SaaStr

Almost every category of SaaS exploded during the lockdown, but three saw just crazy boosts: Zoom went from $1B to $3.5B in a year! Shopify accelerated to 110% growth at $3B ARR! DocuSign’s billings growth accelerated to 61% at %1.5B ARR ! Incredible boosts, and their stock prices went on a tear. We’d never seen revenue acceleration like this ever in B2B software.

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IDrive Review

The Daily Egg

IDrive is a cloud storage software that allows you to back up your PCs, Macs, and mobile devices through an online cloud. The post IDrive Review appeared first on The Daily Egg.

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Henry Schuck, CEO of ZoomInfo: “My Top 10 Mistakes Getting to $1 Billion in ARR”

SaaStr

We’ve got 130 SaaStr Europa sessions coming soon for you to watch! We’re editing them, transcribing them, cleaning them up, and then publishing to SaaStr, our YouTube channel , and our podcast in some cases. But a few sessions I thought were worth watching early, and here’s one of them — my deep dive with Henry Schuck, CEO of ZoomInfo.

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Square Online Store Review

The Daily Egg

Choosing the right ecommerce platform to set up your store is imperative for online selling success. Square Online offers solutions for businesses. The post Square Online Store Review appeared first on The Daily Egg.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Defending a Startups Greatest Asset through Recession & Recovery

Tom Tunguz

Yesterday, Office Hours welcomed Lee Kirkpatrick , former CFO at Twilio to share his experiences managing through three different recessions: the dotcom era, the Global Financial Crisis, and today. Lee headed finance for the company from $15m in ARR to more than $1b. In addition, Lee shared his view on usage-based pricing and defending a startup’s great asset, talent, from poaching during the next recovery.

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Joe Morrissey

Andreessen Horowitz

On behalf of a16z, I am thrilled to welcome Joe Morrissey as a General Partner to the a16z Growth team. Joe will focus on investing in enterprise companies—from the moment they’ve found product-market fit, all the way through to when … The post Joe Morrissey appeared first on Andreessen Horowitz.

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Tips to Improve Forecasting Your SaaS Company’s Monthly Recurring Revenue

Sage Intacct

When it comes to succeeding as a SaaS CFO, few things will benefit you more than the ability to make effective forecasts. Effective reporting will always be necessary. But you should strive to take responsibility for making accurate, timely, and profitable forecasts too.

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What is Customer Success enablement?

ChurnZero

You may have heard of sales enablement, but Customer Success enablement might be a new term for you. Although it’s an important concept and role in the Customer Success space, it hasn’t quite gained the traction it needs to be in the spotlight. That’s why we’ve put together this guide to not only define Customer Success enablement but also outline the key tenets of the term and share some best practices for creating an impactful Customer Success enablement initiative.

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Cloudflare outage brings hundreds of sites, services temporarily offline

IT World

A Cloudflare outage on Tuesday knocked hundreds of websites and services, including Discord, Shopify, Fitbit, Peleton, various cryptocurrency services, and Cloudflare itself, offline for a number of hours. Founded in 2010, Cloudflare is a US-based content delivery network (CDN) that also provides distributed denial-of-service protection to online domains, speed optimization, and various cybersecurity services.

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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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Episode 34: You Can’t Fake It To Make It

Sales Hacker

??Want to write sales emails like a pro? Kristina and Will look at common email mistakes (using real examples) and rewrite them so that you can learn what to do differently. Join Kristina Finseth (Sr. Manager, Outbound Growth Marketing at Greenhouse) and Will Allred (Co-Founder & COO at Lavender) to get TWO perspectives and TWO approaches on real sales emails, every week on Sales Hacker.

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How tech companies are responding to the talent gap

IT World

As the number of unfilled tech jobs rises, and younger tech workers head out the door quicker than ever, companies are being forced to turn to non-traditional methods of finding new talent. Organizations are developing in-house training to upskill and reskill employees, some of them from non-technology business units. Companies are also bypassing academic requirements to focus on skills-based hiring and seeking talent in regions not traditionally sourced for new hires.

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How Internal and External Sounding Boards Make You a Better Leader with Mike Egan

30 Day Leadership

Growing your leadership skills is not something you do in a vacuum… If you’re pushing yourself to become a better leader, you will run into questions that you can not answer… Acknowledging that you don’t know how to handle a situation is a real gift because it forces you to ask questions and find someone who has been through the challenge you are facing… In this episode of the B2B Leadership Podcast, Mike Egan, Vice President of Customer Success and Integrations at BenchSci, and best-selling aut

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The dangers of embracing cryptocurrency

IT World

I have a friend, let's call him Joe, who runs a small restaurant and is really upset about the recent stock market declines. I can't blame him. We're in a bear market now. It's ugly. So, what does Joe want to do? He wants to take some of his assets out of the market and bet it all on — God help us — cryptocurrency in a desperate effort to keep his business running.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Grow Your Sales by 150% with Russ Johns

Dubb

Are you searching for a better way to grow your sales and accomplish your sales goals? If you are a high-striving sales leader, you are undoubtedly trying to do so. This is true even if you are the top sales leader in your organization. Sales is a craft and there are always places where. The post Grow Your Sales by 150% with Russ Johns appeared first on Dubb Blog.

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Trouble with Windows? You have support options

IT World

So, you finally got around to installing a Windows update from Microsoft, and there’s a problem. Where do you go for support and assistance? Short answer: it depends. If you are an Enterprise customer and have an issue with your work computer — whether in the office or remote — there should be a designated IT administrator or help desk for you. You either call the help desk or open a trouble ticket and someone gets back to you.

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The Giving Advantage for Sales Leaders

Dubb

At Dubb, the Giving Advantage is something that is always at the top of our minds. It can be a fantastic way to build extremely strong relationships with any type of audience, thereby increasing the chance that you turn interested prospects into paying customers. In fact, if you are not using this Giving Advantage, The post The Giving Advantage for Sales Leaders appeared first on Dubb Blog.

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What is Customer Success enablement?

ChurnZero

You may have heard of sales enablement, but Customer Success enablement might be a new term for you. Although it’s an important concept and role in the Customer Success space, it hasn’t quite gained the traction it needs to be in the spotlight. That’s why we’ve put together this guide to not only define Customer Success enablement but also outline the key tenets of the term and share some best practices for creating an impactful Customer Success enablement initiative.

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Embedded Analytics: A Force Multiplier for Business

The possibilities for embedded analytics to drive real value for businesses, end users, and society are as fascinating as they are limitless. No matter the industry, brand after brand is finding that analytics can be the solution to a multitude of business challenges. Go deep with five insightsoftware customers as they share the details of their analytics journeys and discuss the transformative power of data.

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How to Add a Dubb Video to Agile CRM Emails, Campaigns, and Automated Workflows

Dubb

If you’re an existing user of Agile CRM and searching for ways to add Dubb video to your emails, campaigns, and workflows, you’ve come to the right place. Read on for an in-depth tutorial on how you can distribute actionable, trackable video messages to your contacts right inside Agile CRM. However, if you’re still. The post How to Add a Dubb Video to Agile CRM Emails, Campaigns, and Automated Workflows appeared first on Dubb Blog.

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Top 8 strategies for Customer Onboarding at Scale!

CustomerSuccessBox

The general agreement is that successfully onboarding a customer on a B2B SaaS platform involves ensuring the customer knows how to use your product. Yet, it’s often easy said than actually done, especially, when you’re looking for Customer Onboarding at Scale. Most often, you will realize that your customers gradually start moving from the onboarding process even before they start seeing your product’s value.

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How Internal and External Sounding Boards Make You a Better Leader with Mike Egan

30 Day Leadership

Growing your leadership skills is not something you do in a vacuum…. If you’re pushing yourself to become a better leader, you will run into questions that you can not answer…. Acknowledging that you don’t know how to handle a situation is a real gift because it forces you to ask questions and find someone who has been through the challenge you are facing….

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What Are The Qualities Of A Good Developer?

SaaS Metrics

Developers often work long hours because of the nature of their work. Few would dispute the significance of their efforts, the relevance to organizational goals, or the breadth of their participation. Yes, developers can be highly beneficial to a business and its customers and employees, but only if you decide to hire. Read more. The post What Are The Qualities Of A Good Developer?

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Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.

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Hexnode's CEO on Apple in the enterprise and the transformation of the workplace

IT World

Apple’s rapidly growing enterprise market share is generating an expansion in the support services ecosystem for the products. One company to recently enter the Apple device management space is Hexnode. I spent a little time with company founder and CEO Apu Pavithran to see this part of the world through his eyes. What will the workplace of the future look like?

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What is relationship selling? Everything you need to know

CloseSaaS

Relationship selling is the act of building deep connections with prospects in order to close deals. Read on to learn how to use this strategy to maximize results.

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Slingo: The Most Fun You’ll Ever Have Playing Slots and Bingo!

SaaS Metrics

Do you love playing slots and bingo? If so, Slingo is the game for you! Slingo is a mix of both games, and it’s a lot of fun. You can play Slingo online or on your mobile device, and there are many different variations of the game. In this blog post, we. Read more. The post Slingo: The Most Fun You’ll Ever Have Playing Slots and Bingo! first appeared on SaaS Metrics.

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How to handle the unexpected rapid growth of your SaaS business

CloseSaaS

While rapid growth sounds like a good thing, unexpected growth in your SaaS business can spell trouble. Learn how to navigate it.

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The Power of Co-Branding and White Labeling in Integrated Payment Solutions

Discover how co-branding and white labeling can transform your integrated payment solution to enhance user experience and build customer trust. This article explores the subtle yet impactful differences between third-party, co-branded, and white-labeled payment integrations, offering critical insights for software companies. It's an informative and strategic guide for those looking to make informed decisions in a competitive market.

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Free Trial vs Product Demo: Which Is Right for Your SaaS Company?

SmartKarrot

A customer chooses to partner with a company because of the product. SaaS companies either choose freemium or product demos to sell the product to customers. But which one is better? Free trials are considered the best way to get the product sold. However, some consider paid product demos better. This article examines how SaaS companies can prefer demonstrating the product.

Scale 10
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Fostering allyship at work: Being out and bringing people in for Pride 2022

Intercom, Inc.

One of our most important Intercom values is “ we go further together.” That value doesn’t just apply to our work, it guides the way we relate to each other – and it’s especially relevant for Pride 2022. In a world that’s so determined to single out members of the LGBTQI+ community, we stand strong with the help of our allies. Our global community appreciates the importance of strength in numbers and a huge chunk of that margin are the allies that show up to love us, support us, and

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5 Dynamic Tools To Level Up Your Digital Customer Adoption Strategy

Valuize Consulting

How Can You Effectively Engage With Customers In An Increasingly Saturated Digital Landscape? In today’s digital landscape, technology companies must operate with an “always-on” mindset. Today’s customers expect to select the time and place that they engage with organizations – and they expect a quick response, too. According to McKinsey, ¾ of online customers expect service within 5 minutes of making contact with a business online ( 2016 ).