Sat.Nov 27, 2021

article thumbnail

Your Customer Success Team. Hire Early. And No Squishy Goals — It’s All About the Numbers.

SaaStr

Is your CS team growing as fast as your sales team? If not, are you sure your have this right? — Jason BeKind Lemkin (@jasonlk) November 29, 2021. If this is your first SaaS company, you may not have ever hired or built a Customer Success team. This one isn’t nearly as risky as a VP of Sales , or a VP of Marketing hire. If you hire a great, experienced Client Success leader as your first hire here, and you like him/her, and the experience is on point — my guess is you’l

article thumbnail

The Pros and Cons of Deferred Revenue

SaaS Metrics

Deferred revenue has many benefits as well as risks that come with it. Understanding deferred revenue, as well as its pros and cons, can help you better apply it in your business. Using that knowledge, you can also be more cautious and safeguard yourself against the liabilities and risks that you might. Read more. The post The Pros and Cons of Deferred Revenue first appeared on SaaS Metrics.

article thumbnail

Your Customer Success Team. Hire Early. And No Squishy Goals — It’s All About the Numbers.

SaaStr

Is your CS team growing as fast as your sales team? If not, are you sure your have this right? — Jason BeKind Lemkin (@jasonlk) November 29, 2021. If this is your first SaaS company, you may not have ever hired or built a Customer Success team. This one isn’t nearly as risky as a VP of Sales , or a VP of Marketing hire. If you hire a great, experienced Client Success leader as your first hire here, and you like him/her, and the experience is on point — my guess is you’l