Tue.Sep 21, 2021

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Dear SaaStr: Is It a Good Idea to Start a Company with a Good Friend?

SaaStr

Q: Is it okay to start a business with your best friend? What is the talk we should have before the formation to ensure transparency and make sure our bond is not broken due to possible business issues that I’m sure will come up? Yes I’m nervous. It’s a genuine set of issues to work on. Having said that, many successful startups were founded by friends and partners.

Startup 249
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Dux-Soup Review

The Daily Egg

Need a better way to connect with prospects on LinkedIn? Dux-Soup helps you find and target qualified leads to fill any position. The post Dux-Soup Review appeared first on The Daily Egg.

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Who’s Coming to 2021 SaaStr Annual NEXT WEEK!!

SaaStr

In addition to our 200 speakers and mentors, who else is coming? A partial list. CEOs, founders and senior execs from the following will be there!! 10lift. 11.2 Capital. 15Five. 1Password. 2Checkout. 6sense. 7Qubes. 9Yards Capital. A Cloud Gutu. A-LIGN. A.I. Machines. a16z. a55. A6 GROUP. AB Tasty. AB Seed. Acadian Software. Accord. AcctTwo. Accurants.

AWS 225
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3 Easy Steps to Get an EIN

The Daily Egg

It’s vital you get an Employer Identification Number (EIN) no matter the type of business entity you choose. An EIN is necessary. The post 3 Easy Steps to Get an EIN appeared first on The Daily Egg.

Business 274
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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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The Cutting Edge in Customer Success: 7 Learnings With Nick Mehta and Jason Lemkin

SaaStr

The other day Nick Mehta CEO of Gainsight invited me to talk about the latest trends in Customer Success. The full session is below. A few points we dove in on: Should your VP of CS be most focused on NRR or Churn? The real answer is often — whatever they are best at. We now know at scale, the #1 best thing you can do to drive NRR up is add a second (or third) great product.

More Trending

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Non-Obvious Observations About the Future of Fintech With Plaid COO (Podcast 480 and Video)

SaaStr

Fintech entered the SaaS landscape with startling speed, and it’s continued to pervade every piece of our lives. But what does the future hold for this exciting new space? CNBC Technology Reporter Kate Rooney interviews Eric Sager, the COO at Plaid, asking for his take on the state of fintech today and tomorrow. Want more? Enter your email below for the latest SaaStr updates.

Finance 162
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How to Use Google Scholar to Find Content Ideas and Research

Neil Patel

Looking for a new way to research or find content ideas for your marketing content ? You may have heard of Google Scholar but aren’t sure if it’s the right tool for what you need. Google Scholar is a search engine for scholarly literature at major academic publishers and university presses that lets you find articles or citations on the topic of your choice.

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What is iCloud+ (and why should you use it)?

IT World

If you received an Apple email letting you know you’ve been upgraded to iCloud+ at no additional charge , you’re not alone. So, what is iCloud+? What do you get, and why should you use it? What is iCloud+? Announced at WWDC 2021 , iCloud+ is a suite of additional services designed to supplement the existing features of Apple’s online iCloud service.

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How to Attract Customers with Buy Now, Pay Later Options

Neil Patel

Article sponsored by PayPal. Buy Now, Pay Later (BNPL) is the grown-up, digital version of installment plans of the past. BNPL allows consumers to split large purchases into several monthly payments, interest-free. The industry is growing fast, with 37.7 percent of US consumers choosing the option as of July 2020. Customers don’t just like BNPL; it also encourages them to manage their budget in a way that helps them pay for higher-priced items.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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My boss, the algorithm

IT World

It wasn’t so long ago that Uber started a revolution in work: managing workers—or is it freelancers?— via an algorithm-driven app. The gig economy was born. Its promise was to save consumers money and enable anyone with a car to earn quick, easy cash. And, of course, to make Uber’s founders and investors rich. That was then. We know better now. Oh, the model is more popular than ever.

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Global Labs Pose Major Threat — Here’s What U.S. Should Do

Andreessen Horowitz

The following is an excerpt from the book UNCONTROLLED SPREAD by Scott Gottlieb, MD. Copyright © 2021 by Scott Gottlieb. Published on Future with permission by Harper, an imprint of HarperCollins Publishers. Establishing the odds that a lab might have played a role in expanding the COVID outbreak isn’t merely a curiosity, or a political. Read More. The post Global Labs Pose Major Threat — Here’s What U.S.

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Slack begins rolling out video and audio message ‘clips’

IT World

Slack is rolling out a video and audio messaging tool that lets workers send short recordings to colleagues instead of scheduling lengthy meetings — another example of the growing trend toward "asynchronous" communications. Users create short recordings — “clips” — they can send via direct messages or into channels to be accessed by colleagues whenever it's convenient.

Trends 109
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How This Entrepreneur Uses AI to Automate Lease-Accounting Workflows

Entrepreneur - SaaS

The co-founder and CEO of Trullion explains what lease accounting is and how the software-as-a-service platform is helping auditors, CFOs and accountants.

AI 87
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Salesforce broadens Slack integrations across Customer360 apps

IT World

Salesforce unveiled the latest steps in its plan to connect Slack’s team collaboration platform with its Customer360 product suite on Tuesday, as it seeks to create a “digital HQ” for customers. Salesforce bought Slack for $27.7 billion last year to provide a collaborative layer around its various apps; the acquisition officially closed two months ago.

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PODCAST 179: Cultural Insight on Operating a Regional Office with Paula Shannon

Sales Hacker

In this episode of the Sales Hacker Podcast, we have Paula Shannon , Chief Evangelist at Lilt , a machine learning company focused on language translation. Join us for an engaging conversation about language, sales, career success, and embracing cultural differences in leadership. powered by Sounder. If you missed episode #178, check it out here : Why SDRs Should Report to Marketing.

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Storytelling: the Secret of Great Content Creators

Trujay

Marketing is one of the things that yield business success. Thanks to the evolution of technology, brands can now connect with their customers and target audience. There are many types and subtypes of marketing and many strategies that attract your audience’s attention. Some of these strategies have proven to be more successful than others. […].

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Beyond Metered Billing: 3 Ways to Employ Complex Usage-Based Pricing

Chargify

Usage-based pricing sits on a spectrum from uber simple to highly complex. Let’s take a look at 3 different SaaS companies deploying usage-based pricing today. The post Beyond Metered Billing: 3 Ways to Employ Complex Usage-Based Pricing appeared first on Chargify.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Solving the Right Problems with Wayne McCulloch

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje sits down with Wayne McCulloch, Chief Customer Officer at WalkMe. (note: at the time of this recording, Wayne was working for Google) Wayne and Nils cover a lot of ground from how Wayne earned his first leadership promotion to the top 4 leadership characteristics that he looks for in any leader.

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Why Revenue Visibility Is Critical To Growing Companies

OPEXEngine

While raising money from outside investors is a celebrated and critical moment for every growing company, the need for visibility into your growth prospects will be a large area of focus for these investors as you continue to grow and scale. The most important metric from growing companies is their ability to hit revenue growth targets to validate their current and future valuation.

Scale 52
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Solving the Right Problems with Wayne McCulloch

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje sits down with Wayne McCulloch, Chief Customer Officer at WalkMe. (note: at the time of this recording, Wayne was working for Google). Wayne and Nils cover a lot of ground from how Wayne earned his first leadership promotion to the top 4 leadership characteristics that he looks for in any leader.

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How to win at online casinos? Tips for Indian players

SaaS Metrics

To improve the odds of a huge win, it would be nice to apply the correct tactics of the game. All this can be found online in specialized forums. Tactics should be chosen, taking into account the peculiarities of slot games. All are different, and one kind’s tactics will be useless for. Read more. The post How to win at online casinos? Tips for Indian players first appeared on SaaS Metrics.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Revenue Realization vs Revenue Recognition: Explained for SaaS Businesses

OPEXEngine

Are you fully realizing all of your sales deals on your income statement? Revenue realization and revenue recognition are two different events that impact your ability to accurately forecast and reflect on the true earnings in a period. Definition Of Revenue. Before we go any further, let us look at the concept of revenue. All the money generated from the sale of goods or services by a business is called revenue.

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Product Tip Tuesday: Optimizing Your BetterCloud Workflows

BetterCloud

We’ve used this space to talk a lot about BetterCloud Workflows. Specifically, we’ve explored how to trigger them and why they matter. Today, let’s talk about how to improve your workflows and ensure they are running as fast and efficiently as possible. We’ll do this based on use cases we’ve heard directly from you, as well as our team’s best practices.

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How This Entrepreneur Uses AI to Automate Lease-Accounting Workflows

Entrepreneur - SaaS

The co-founder and CEO of Trullion explains what lease accounting is and how the software-as-a-service platform is helping auditors, CFOs and accountants.

AI 52
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Sep 21 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Dallas, TX, US Organization: Castlight Health As a Director of Customer Success, you will grow and manage a portfolio of business with responsibility for the growth and retention of the existing customer base. Manage and resolve escalations, including working directly with VP level and above customer contacts to build relationships and resolve issues as they arise.

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10 Red Flags in Integrated Payment Partnerships: Moving Towards a Mutual Benefit

Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.

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What VCs Really Look for in a PLG Company

OpenView Labs

When it’s done right, product-led growth delivers powerful and predictable sales and marketing efficiency. Blake Bartlett describes PLG as a way to essentially de-labor growth by productizing the go-to-market engine. . In the best-case scenario, PLG delivers the ability to have your cake and eat it, too. It gives you the ability to grow fast on the top line while remaining capital efficient.

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What is NPS, CSAT, CES? Why is it important?

CustomerSuccessBox

Net Promoter Score (NPS). What Is a Net Promoter System? NPS stands for Net Promoter Score. An easy way to define NPS can be defined as a growth indicator. NPS surveys are short and easy and can be very helpful to know what your customers think of your business. By using NPS, you’ll be able to identify benchmarks set by your competitors using the standard relationship NPS study, and work towards making your business stronger and setting your own benchmarks.

Scale 52
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How to Give Winning SaaS Product Demos: An Essential Guide

SmartKarrot

If you are into SaaS products, you know how demos are a big deal. A good SaaS product demos goes a long way in the purchase decision. Seeing the product or service in action before making the actual purchase helps you understand if it fits your bill or doesn’t. Product demos, especially in SaaS, are crucial in decision-making. A product demo needs to be focused on the pain of customers and offer solutions that work with your prospects.

Scale 10