Tue.Nov 02, 2021

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People leave managers, not companies – 4 ways to better support your team

Intercom, Inc.

Across the US, people are quitting their jobs in record numbers. . This year, it’s estimated that approximately one in four people have quit their jobs , and those positions are remaining open for much longer than expected. Countless theories have tried to explain the “Great Resignation” we’re experiencing, but none have managed to pinpoint an exact cause.

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The 11 Year Customer

SaaStr

A little while back, I caught up with a great VP of Sales that had been using Adobe Sign / EchoSign for 11 (!) years. Her company had been acquired, and the acquirer cancelled the contract, due to a feature gap in the new company’s business process stack. Lesson #1: it still hurts! Even when you haven’t worked there for the better part of a decade.

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Greenhouse Review

The Daily Egg

Greenhouse is a leading applicant tracking and recruitment management solution that helps organizations find, qualify, and hire the right candidates for any. The post Greenhouse Review appeared first on The Daily Egg.

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From zero to hero? Hexnode's CEO on Apple in the enterprise

IT World

Hexnode , a cross-platform unified endpoint management firm, is recognized by both Forrester and Gartner as an enterprise mobility solutions provider that since 2013 has worked with business clients to lock things down. I recently spent a little virtual time with Hexnode CEO Apu Pavithran to talk Apple in the enterprise and the future of work. Pavithran recounted how much change enterprise IT has seen in the past decade, and where things may be going now with Apple as more of enterprise player.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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BambooHR Review

The Daily Egg

As an HR solution, BambooHR is built to be more than just a set of tools you use to ensure your payroll. The post BambooHR Review appeared first on The Daily Egg.

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Are We Growing Fast Enough?

Kellblog

Say you’re a $40M SaaS business growing at 40%. Is that good? Is that bad? How do you know? In this post, we’ll take a quick look at three lenses you should look through in considering this question. The plan lens. The benchmark lens. The market lens. The Plan Lens. Every startup has an operating plan that is used to set targets for the company and manage the cash runway.

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The internet your company (and workforce) needs for success

IT World

You need fast internet. I need fast internet. We all need fast internet. But we need more than just speed. We need reliability, too. (And it must be affordable.) Back in school and on my first job, I connected with the early internet on a VT-102 terminal at an amazing fast 10 Megabits per second (Mbps) over Ethernet. On the road, I got my ‘net fix at 300 bits per second (BPS) using either a TI Silent 700 paper terminal with its acoustic coupler or from a CP/M computer using a Hayes Smartmodem 30

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How to calculate LTV for Shopify Partner Apps

Baremetrics

Following in the footsteps of Amazon, Shopify first began its journey as a simple online shop, selling snowboards. That’s probably not surprising for a company founded in the winter wonderland of Ottawa! Table of Contents. What is a Shopify Partner App? What is LTV? Use Baremetrics to calculate LTV for Shopify Partner Apps How do you calculate LTV for Shopify Partner Apps?

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15 UX Research Platforms, Resources, and Tools

Neil Patel

UX research can be a confidence booster. With so much technology making web, app, and software designing more accessible to the masses, you have the opportunity to create new websites and apps for your brand. Because you can make it doesn’t mean it’s going to work for your target market. Are you actually solving a problem and meeting a need? Or are you just creating something flashy?

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Top 10 Business Metrics for Shopify App Developers

Baremetrics

Shopify is a huge opportunity for developers looking to expand into the micro-SaaS space. The Shopify App Store brings together Shopify app developers and Shopify shop owners for their mutual benefit. To get the most out of the time and money invested into their apps, Shopify App Developers need to track the core metrics of their industry. Table of Contents.

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Microsoft to bring Mesh avatars and virtual environments to Teams

IT World

Microsoft Teams users will soon be able to create their own animated avatars to meet with colleagues in 3D virtual environments, thanks to an upcoming integration of the company's mixed reality platform, Mesh. Mesh, unveiled by Microsoft earlier this year , provides tools for the development of 2D and 3D virtual environments for collaboration and communication.

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What Is Unearned Revenue and How to Account for It

Baremetrics

Business is built on trust. Trust is needed because it is rare for money and goods to exchange hands simultaneously. You can often find yourself receiving money long before you provide agreed upon services or, conversely, providing services and then waiting for payment. Usually, things work out fine. But, what are the accounting ramifications of customers paying you before you render services?

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Slack launches Community Forum site and companion app

IT World

Slack has launched a discussion forum to connect community members and help them share knowledge about the use of the team collaboration tool. Available today, the forum is accessible at the Slack Community Forum website, or via an app that can be installed on a user’s Slack workspace. The Slack Community was introduced in early 2019, initially to connect Slack developers at regional Meetup events; since then, the focus has expanded to cater to a wider range of Slack admins and users, from compl

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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The Seven Habits of Highly Effective Sales

Trujay

“If you keep doing what you’ve always done, you’ll keep getting what you’ve always got.” – Henry Ford. Scientific research has proved that developing a new habit requires at least 21 days of repetition before it becomes almost “automatic” for an average person. But when it comes to traditional business and sales practices, it takes […].

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It’s Getting Hot in Here: Tips For Hiring Tech Talent In An Overheated Market

OpenView Labs

Think of the tech job market like a queue at a busy taxi stand. That’s how MIT researchers described it in a 2015 article—they modeled applicants as people waiting their turn for a taxi and employers as the taxis themselves. The difficulty of catching a “taxi” (i.e. getting hired)—and for “taxis,” finding adequate passengers (i.e. hiring enough staff)—depended on numerous factors: how many taxicabs serviced the area, how many other people were in line, and whether the passengers were able to mat

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The Layers of HR Leadership with Michael Erisman

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Michael Erisman, president and founder of People Implications. Podcast highlights: 0:21 - Michael's work - Michael explains the work he's doing now and the companies he works with. 3:06 - Smaller companies with limited resources - Why is it important to focus on helping smaller companies grow?

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The PayFac Update

Finix Payments

Over the years, we’ve written a lot about payment facilitation, whether software companies should become PayFacs, and how to go about doing that - so we thought we’d pull together a lot of what we’ve already written on the topic to make your discovery a little easier.

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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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5 ways to retain a $100 million customer portfolio

CustomerSuccessBox

Christoph Janz, a SaaS enthusiast, and a Venture Capitalist had published a brilliant article way back in 2014. It was about the “ 5 ways to build a $100 million business ”.It was meant for SaaS companies. The key takeaway was to get to $100 million in Annual Recurring Revenue. finding customer acquisition channels that are highly scalable, repeatable, and profitable. .

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The Layers of HR Leadership with Michael Erisman

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Michael Erisman, president and founder of People Implications. Podcast highlights: 0:21 - Michael's work - Michael explains the work he's doing now and the companies he works with. 3:06 - Smaller companies with limited resources - Why is it important to focus on helping smaller companies grow?

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Spelbolag Utan Licens Guide

SaaS Metrics

Casinos with no license have gained immense popularity in the Swedish gambling industry, particularly after the introduction of internet gambling restrictions. Sweden has much stricter rules in view of gaming compared to other European countries and many countries worldwide. Although these restrictions were supposed to be canceled by the end of July.

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CFOs and the maturing SaaS space

OPEXEngine

Finance leaders must think through the implications of changing pricing models, high investor interest, and robust capitalization options, specialists say. Software-as-a-service (SaaS) businesses are on track to generate some $105 billion in revenue this year, an accomplishment for a business model that, while it’s been around since the 1960s, didn’t evolve into its current form until a decade ago.

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The Power of Co-Branding and White Labeling in Integrated Payment Solutions

Discover how co-branding and white labeling can transform your integrated payment solution to enhance user experience and build customer trust. This article explores the subtle yet impactful differences between third-party, co-branded, and white-labeled payment integrations, offering critical insights for software companies. It's an informative and strategic guide for those looking to make informed decisions in a competitive market.

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Learn how to avoid fingerprints in your browser

SaaS Metrics

When you browse through the internet, you leave a trace of your activity everywhere you go. You are wondering how is that possible? Short answer is that data is everywhere. Everytime you access a website you are collecting data from it, but at the same time that website is collecting data about. Read more. The post Learn how to avoid fingerprints in your browser first appeared on SaaS Metrics.

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The Effective way to Sales, Customer Success, and Implementation Handoff

CustomerSuccessBox

You have successfully closed a big deal and you take a huge sigh of relief. But this is not the stage to take the gas off the pedal as adoption is the key to retaining your client. A seamless handoff from sales to customer success to implementation is necessary to deliver the promised early value. This is crucial to make your customer’s experience easier.

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Driving revenue growth: 12 killer strategies for startups & SMBs

CloseSaaS

Driving revenue growth is the major goal of every sales and marketing strategy. Find out the 12 effective ways how to maximize revenue by reading this article.

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Nov 02 – Customer Success Jobs

SmartKarrot

Role: Head of Customer Success Location: San Angelo, TX, US Organization: Tekmetric As a Head of Customer Success, you will implement resolution procedures for any customer concerns and ensure the area is staffed and trained to handle questions from customers. Manages customer service objectives and continuously monitors procedures to ensure these are met by staff.

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Embedded Analytics: A Force Multiplier for Business

The possibilities for embedded analytics to drive real value for businesses, end users, and society are as fascinating as they are limitless. No matter the industry, brand after brand is finding that analytics can be the solution to a multitude of business challenges. Go deep with five insightsoftware customers as they share the details of their analytics journeys and discuss the transformative power of data.

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Customer Lifetime Value and Customer Lifetime Care

Baremetrics

Customer lifetime value (CLV) is one of the main metrics SaaS companies track to monitor their profitability and growth. CLV is simply the average amount of revenue you can expect to generate from a single customer before they churn. In this article, I am going to go through what CLV is, how to calculate CLV, why CLV is important, and how to maximize your CLV by tending to your customers following the “retention” part of the AARRR pirate metrics.

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5 Digital Customer Experience Examples in Banking Sector that Every Customer Success Manager Should See

SmartKarrot

Customer-centric strategies, which were once only used by prominent B2B consumer players like Amazon and Google, are now drawing major changes in B2B digital customer experience landscape, especially in the banking sector. Today’s customers are looking for personalized interactions, simplistic banking processes, and access to accounts with the help of modern-day technology.

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PODCAST 185: The Key Is Personalization at Scale with Appy Choudhary

Sales Hacker

In this episode of the Sales Hacker Podcast, we have Appy Choudhary , Head of Sales Development at Blend , where he has built and leads AE and SDR teams as a sales leader with nearly 15 years of experience. Join us for an authentic conversation about applying sales leadership to building SDR teams — and the role of personalization in generating opportunities. powered by Sounder.

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