Mon.Aug 17, 2020

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5 SaaS Analytics Tools to Track & Grow Your Business

Baremetrics

How are people getting to your website? Is your MRR trending up or down? What features do your most active customers use? What’s your free trial conversion rate? The answers to questions like these will help determine how you market, build and grow your SaaS business. And if you can’t answer these questions, then chances are you don’t have the right SaaS analytics tools.

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Importance Of Business Sales Training For Your Employees

SaaS Metrics

The business arena today is getting very competitive. It’s not enough that your employees are doing their day-to-day tasks effectively—they must do it excellently. One business area in which they must excel is sales. You should equip every member of your sales team to convince a higher percentage of new buyers to trust and support your brand. The only way to do this is through proper business sales training.

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How to Build a Minimum Viable Audience That Grows Your Small Business

Teamgate

Everyone here must have heard about businesses that started as small startups with humble beginnings. Reading about such stories ignites a fire within us to get on our feet and shoot for the stars. Everything seems to be going smoothly without any hiccups until you realize you need a minimum viable audience. And this problem is more than just a hiccup.

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The 7 Best Pieces of Business Advice I Was Ever Given

SaaStr

Here’s my list of the best golden advice I was given as a first-time — and second-time — CEO: Manage People — In General, and Earlier. The earlier in your career you can learn how to manage people, the faster you can excel in learning to scale. Managing people isn’t always fun. But embrace it if you want to be a CEO, a founder, and/or be a part of something bigger.

Scale 363
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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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When Entry Multiples Don’t Matter

Andreessen Horowitz

OH in South Park, San Francisco (or on Zoom from Big Sky, Montana): “OMG, crazy – that firm just paid 100x revenue to invest in [insert hot startup here] – what could they be thinking?” . When speaking with founders and … The post When Entry Multiples Don’t Matter appeared first on Andreessen Horowitz.

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a16z Podcast: Online Learning and the Ed Tech Debate

Andreessen Horowitz

This week, students in much of the country are returning to school—virtually. The intersection of learning and technology has been accelerated by the pandemic, but the debate around education’s “disruption,” and what that means for educators doing the hands-on work … The post a16z Podcast: Online Learning and the Ed Tech Debate appeared first on Andreessen Horowitz.

Education 145
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Pivot.pivot.pivot!

ProfitWell

Companies that internalized the episode of Friends where Ross is screaming PIVOT. are probably doing really well right now. Ipsy is proof of this. Well, maybe not proof of internalizing Ross Gellar's voice, but proof of what a successful pivot can do. We'll explain. We've also got fresh data from our DTC index plus some updates on USPS price changes.

Pricing 98
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6 Smart Ways To Increase Customer Retention & Value Through UGC

Teamgate

The world of sales can sometimes feel like a frenzied quest for the new , and not just from the standpoint of the shopper. Merchants are always eager for fresh customers, after all. Their eyes are fixed on uncapped future growth, and it all stems (in principle) from the rising domination of target markets and eventual expansion into new territories.

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Revenue Modeling for a Subscription vs. Non-Subscription Business

SaaSOptics

Revenue Modeling for a Subscription vs. Non-Subscription Businesses . Revenue modeling. It’s the most difficult aspect of financial planning, especially for startups that don’t have historical data to extrapolate future revenues. If you’re new to SaaS, you may be wondering what the differences are between revenue modeling for subscription businesses as opposed to non-subscription companies.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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How SaaS Start-ups Use Nimble CRM to Thrive

Nimble - Sales

If you are a SaaS startup, chances are in the first few years you will spend anything from 80% to 120% of your revenue in sales & marketing. That’s before you pay for the office rent and talent, of course. You will be paying $1.18 to acquire $1 in revenue from a new customer. If […]. The post How SaaS Start-ups Use Nimble CRM to Thrive appeared first on Nimble Blog.

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How to Work Out Your SaaS Viral Coefficient (and Why You Should)

Cobloom

Within the SaaS sector, the word 'viral' conjures up images of the industry's fastest-growing success stories. Companies like Slack and Dropbox achieved phenomenal growth, with referrals and user invitations in particular playing a crucial role. These businesses managed to leverage the power of their existing user base, and turned it into a hugely lucrative source of new users.

SaaS 65
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Best Business Credit Cards

The Daily Egg

Making purchases with a business credit card can be extremely rewarding for business owners. These rewards typically come in the form of cash back, purchase protection, travel perks, membership points, expense management, and more. But there are thousands of different credit cards out there for business use. How can you possibly determine which one is […].

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Introducing 3 New Usage Charge Models to Supercharge Your Monetization Strategies

Zuora

Did you know that offering a healthy balance of usage pricing yields 30% more revenue growth to your business? According […]. The post Introducing 3 New Usage Charge Models to Supercharge Your Monetization Strategies appeared first on Zuora.

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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Can Phone Calls Help Sell Products Better?

SaaS Metrics

Many people knew that the birth of the telephone wasn’t only for contacting family and friends from afar. Business owners found it to be an excellent tool to acquire additional sales. Thus, marketing techniques like cold calling and telemarketing arrived on the scene. But, will making phone calls help products sell better than usual? The Answer It depends.

Metrics 52
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Upgrading to Orders is Now Easier Than Ever

Zuora

Unlock new revenue growth and increase orchestration efficiency by adopting orders. If you onboarded to Zuora before 2018, chances are […]. The post Upgrading to Orders is Now Easier Than Ever appeared first on Zuora.

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How to find the right RFX software solution?

DeepStream

If an important lesson can be learned from the last few months of this global pandemic it’s this: still too many companies are in need of digital transformation. To some degree, this reluctance can be understood: anyone who’s had to go through the nightmare of lengthy implementation processes only to find themselves stuck with impossible-to-use software, would rather keep things simple, and at a human scale. .

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3 Subscription Metrics Every CFO Should Watch

Zuora

Today, CFOs face a business environment that is more complex, dynamic, and competitive than ever before. An accelerating shift toward […]. The post 3 Subscription Metrics Every CFO Should Watch appeared first on Zuora.

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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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Optimize your team's sales process with Groups in Close

CloseSaaS

Introducing User Groups in Close: A faster way to filter sales performance by individual groups of team members.

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Sales and Customer Success: The Most Dangerous Intersection of Your Customer Journey

Valuize Consulting

The customer journey you have in place is full of intersections, and accidents happen at intersections. Without a doubt, the accidents that result in customer and revenue churn in your B2B software business are most likely to happen at the various intersections that exist in your customer journey. The intersection that exists between your Sales and Customer Success teams poses the greatest danger and will cause the most churn.

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What Is Customer Experience?

SmartKarrot

What is customer experience (CX)? In short, the customer experience encompasses every interaction a brand has with its customers. It is a composite of every human or non-human way you encounter the brand and how those shape your perception of a business. Delivering a great customer experience paves the way for business success. Satisfied customers who promote your brand to their friends, family, and peers are invaluable.

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5 Keys to Sustainably Reduce Churn in SaaS Companies

Valuize Consulting

Retaining customers is tough right now. There is no concrete evidence to suggest that the economic downturn will subside anytime soon. This is why you should stay away from unsustainable hail-mary tactics to reduce churn in your business. Deferred payment terms on subscription renewals, additional discounts, free professional services—these offers might work now, but can you afford to keep applying them next quarter or next year?

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Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.

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Recurring Revenue: A Beginners Guide

SmartKarrot

Today’s businesses follow many types of revenue models. Perhaps the most common, oldest example is a one-off transaction in which a product is exchanged for currency. This takes place when you pop into a store to purchase a bottle of water. Other examples include leasing/renting, contractual, commission-based, and subscription-based (or recurring revenue) model.

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Not investing in localization is costing you more than you think

Intercom, Inc.

For many companies, the word localization typically prompts two thoughts: it’s costly, and it’s time-consuming. Localizing a product for international expansion means making all aspects of that product accessible to the market you’re looking to enter – from language translation and adapting product UX to offering multilingual customer support, and beyond.

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Aug 17 – Customer Success Jobs

SmartKarrot

Role: Renewals Customer Success Manager Location: Heathrow, FL, US Organization: Veritas Technologies LLC As a Customer Success Manager, you will have to establish yourself as a trusted advisor within assigned accounts through identifying, creating and promoting compelling insights that will accelerate customer business goals and drive Veritas adoption leading to strong renewals and growth opportunities.

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Create Pricing Models Like AWS and Twilio with Events-Based Billing

Chargify

Until recently, only industry titans like Microsoft, Amazon, and Google could successfully and effectively harness continuous, real-time data use statistics to fuel events-based billing models. Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice.

AWS 98
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How to Achieve Product-Market Fit

Speaker: Dan Olsen - Product Management Trainer and Consultant, Author, and Speaker

Everyone working on a product is trying to achieve the same goal: product-market fit. But most products fail to do so. In this webinar, product management expert Dan Olsen will share his simple but effective framework for achieving product-market fit from his book The Lean Product Playbook. He will explain his Product-Market Fit Pyramid and The Lean Product Process, a 6-step methodology that guides you through how to: Determine your target customer Identify underserved customer needs Define your

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Scaling Customer Retention through Customer Success Automation

Valuize Consulting

Customer success leaders are facing retention revenue losses due to the current global economic downturn. You must focus on maximizing the scalability and efficiency of your customer success organization through customer success automation to maintain strong retention rates during these uncertain times. You need to introduce automation into your customer success strategy to meet the retention revenue demands of your boards.

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