Mon.Jul 20, 2020

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One Simple Trick to Make Your SDRs Perform Better

SaaStr

Are you managing an SDR team yourself, as CEO / founder? Even just 1 or 2 SDRs? It can be … overwhelming. SDRs need a lot of management support and overhead. Lots of questions, lots of velocity, lots of motions. You don’t have time to do this as CEO. You’ll almost certainly be a poor SDR manager. Even most VPs of Sales are poor SDR managers.

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The Best Economic History Books According to Readers

Tom Tunguz

Thanks to everyone who responded to my post about US Economic History. I received a torrent of suggestions for books and decided to share them with everyone, in case you’re interested in the subject. I’m going to be working my way through them and just started the book on Keynes. As I learn interesting things, I’ll share them here.

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CXO Roundtables at SaaStr Enterprise on July 29

SaaStr

We just launched our exclusive, invite-only networking initiative for SaaStr Enterprise: The Real Future and it’s unlike any other digital event you’ve ever attended. Real Talk. Networking at Enterprise will connect the top CEOs of $10M – $2B ARR, B2B companies with top CIOs, CTOs and CXOs for a unique, individualized experience. Because we know real connections are made and conversations are had outside the standard session time blocks listed on the agenda. .

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10 Growth Opportunities Hiding in Your Customer Support Software

Groove HQ

Learn how to use your customer support software as a catalyst for growth. The post 10 Growth Opportunities Hiding in Your Customer Support Software appeared first on Groove Blog.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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The 7-Step Case Study Formula That Compels Prospects to Buy

Sales Hacker

Stop writing case studies the old way ! You know, the ones where you just show some before-and-after data, toss in a couple of quotes from your customers saying how great you are, and call it a day. Case studies like those can work. But they don’t get the “OMG this is exactly what we need. Let’s hire this person/company immediately” reaction that we are going for.

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How to track your offline marketing efforts using CRM

Teamgate

A survey found that 40% of online shoppers are influenced by offline marketing campaigns when making a purchase. In a saturated online marketplace, businesses should not forget that offline campaigns are still a viable option. . Many marketers use offline channels like billboards, newspapers, magazines, and direct mailers as part of their marketing strategy.

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Enabling Agile Finance: Tools Designed for the New-Age CFO

Chargebee

How can the modern CFO change the direction of a business using agility amidst disruption? What are the tools that the agile CFO needs in their armory?

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What Interviewing 600+ Sales Reps Taught Me About Team Building

OpenView Labs

Interviewing is hard , and interviewing candidates for sales roles can be doubly so. Sales requires a mix of left- and right-brained qualities, and accurately evaluating a candidate’s skills is a challenge for hiring managers. Why is effective interviewing so important? The true cost to a company of a bad sales hire making $50k annually can be $380k , meaning the stakes for each hire are almost 8x an individual’s salary.

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SaaS Financial Audits: 5 Tips for a SaaS Company's Financial Audit

ProfitWell

Financial audits almost always prove hectic for any company. Mistakes or inconsistencies can easily qualify as fraud and lead to fines or worse consequences. Unfortunately for SaaS companies, bookkeeping is hectic and is often plagued by such inconsistencies and mistakes. What is a financial audit? A financial audit is a thorough examination of an organization's financial reports.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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5 SaaS Metrics You’re Calculating Incorrectly 

SaaSOptics

5 SaaS Metrics You’re Calculating Incorrectly . SaaS metrics : the performance indicators that startups love to hate. Whether you’re the CEO or an analyst at your company, SaaS metrics play a huge role in your day to day. But why are they so important? And what are the hidden costs of getting them wrong? In contrast to financials, which are backward-looking, “report card,” type metrics, SaaS metrics are indicators of a company’s future performance, which is something investors need to understand

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Code Hacks @ Hull: Creating Unified Email Exclusion Lists

Hull

As a growth or marketing person, you probably know that feeling all too well: another marketing email went out to someone who is a customer, competitor, partner, has opted-out or is in an active sales cycle. This is probably one of the customer experiences that you don’t want to generate, but how do you exclude people on scale? Typically the answer is, you pull in your engineer or admin and make him/her do some magic.

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Why CRM Software Is Essential for Roofing Contractors

SaaS Metrics

The world has become ever more competitive as more and more companies try to capture or maintain market share in the face of new entrants to a variety of markets. New materials, technological advances, and labor demands have placed businesses under immense pressure to perform. Add to this the fact that consumers now have greater choice than ever before when it comes to suppliers of services and products and it is obvious that any business that does not seize the high ground by using every tool a

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Level-up reporting for Close data with Master Metrics

CloseSaaS

Looking for a way to visualize your data and automate in-depth reporting with Close? Introducing a new integration with Master Metrics.

Metrics 52
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Jul 20 – Customer Success Job

SmartKarrot

Role: Customer Success Manager – Commercial Location: Columbia, MD, US Organization: Tenable Being a CSM at Tenable, You will have to establish and drive sales activities for the software products within a designated geography. Manage customer journey throughout the sales cycle. You will be responsible for growing revenue via prospecting, qualifying, selling and closing from existing enterprise client accounts.

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Top Customer Success Challenges and How to Overcome Them

SmartKarrot

Source. Any highly valued job in a growing company is full of opportunities as well as challenges. While customer success is one of the latest business functions that companies are incorporating in their organizational structure, there are many customer success challenges that they need to face. These challenges help them re-evaluate their business from many viewpoints and come up with suitable solutions.

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Best Practices for Managing Remote Customer Success Teams

SmartKarrot

Even with the best of our technology and the inventions that make modern life so much easier than it was once, all it takes is just one big natural disaster to wipe all that away and remind us that, we are here on Earth, under the mercy of nature. Such beautiful words penned down by Neil deGrasse Tyson. Truly stated, we all bow down when it’s Mother Nature.