Why BI Software is Simply Not Enough for Customer Success Teams
Totango
JULY 30, 2021
Have you ever tried to recreate a meal you had at a restaurant? You went to the store, purchased the ingredients, and then came home and put your culinary skills to the test. But, somehow, it just didn’t taste the same. Even though you had the right ingredients, you didn’t have the recipe. This is kind of what it’s like trying to make a Business Intelligence (BI) tool work as a Customer Success (CS) tool.
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