Fri.Jul 30, 2021

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Why BI Software is Simply Not Enough for Customer Success Teams

Totango

Have you ever tried to recreate a meal you had at a restaurant? You went to the store, purchased the ingredients, and then came home and put your culinary skills to the test. But, somehow, it just didn’t taste the same. Even though you had the right ingredients, you didn’t have the recipe. This is kind of what it’s like trying to make a Business Intelligence (BI) tool work as a Customer Success (CS) tool.

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The Velocity of Money in Startupland

Tom Tunguz

A venture dollar’s velocity has never been faster. The time it takes for a dollar to appear in an LP’s pocket, for the LP to wire it to a VC fund, and for the VC fund to invest can be measured in minutes. Then, hold your breath for the pre-emptive round, and you’ll have 3 term sheets before you pass out. I’m kidding of course, but the hyperbole illustrates the velocity of money in Startupland.

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The Complete Guide to Remote Employees

The Daily Egg

The idea of remote employees has transformed the modern-day workplace. Over the last 10 years, flexibility with work has become a high priority for employees—and even moreso over the COVID19 pandemic. In fact, an HR survey conducted showed that 78% of respondents felt that flexible work was their top non-monetary benefit and was the thing […].

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The CEOs of Upwork, Checkr, Expensify, Loom, Neo4j, and More Join SaaStr Annual this September!

SaaStr

We’re putting the final touch-ups on the 100% outdoors and open-air, 100% vaccinated 2021 SaaStr Annual Sep 27-29 in SF Bay Area. Our latest speakers include: Joe Thomas, CEO @ Loom. Anique Drumright, VP Product @ Loom. Lawrence Huang, Vice President of Product Management @ Cisco Meraki. Samuel Adeyemo, Co-founder @ Aurora Solar. Henrique Dubugras, Co-CEO/Founder @ Brex.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Checkout Page Design: What *Not* to Do

The Daily Egg

As car engineers improve on a design from the past in order to determine what not to put into their next model. So too should web designers take a close look at examples of digital failure to determine what works and what doesn’t. Your checkout page design can be the most crucial part of your […]. The post Checkout Page Design: What *Not* to Do appeared first on The Daily Egg.

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How to Conduct a Job Interview

The Daily Egg

Face-to-face interviews are the next step after shortlisting candidates from the virtual stack of resumes in your inbox. Interviewing people seems like a simple task at first glance: smile, shake hands, small talk, ask questions, compare candidates, and hire a candidate. But there’s so much more to it. You must ensure to hire the best […]. The post How to Conduct a Job Interview appeared first on The Daily Egg.

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7 Link Shortener Alternatives to Goo.gl

Neil Patel

When you’re trying to drive traffic to your website and generate new leads, the goal is to make your content as attractive as possible. After all, with so much competition out there, it’s important you stand out from the crowd and grab someone’s attention right away, right? The answer’s yes! Just like you spend time and energy creating visually appealing content for users to enjoy, you shouldn’t forget the finer details: namely, your links.

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Five Ways Nimble Customers Are Using Our Product

Nimble - Sales

We have recently surveyed our customers to hear how they describe the biggest benefits of Nimble. We also wanted to hear it in their own words. It’s so easy to get too close to your product and start speaking in your internal language. The longer you are focused on the product, the bigger the issue. […]. The post Five Ways Nimble Customers Are Using Our Product appeared first on Nimble Blog.

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The New Age of Ownership; When Fintech Meets Marketplaces; Creator Tools for Active Investing (July Fintech Newsletter)

Andreessen Horowitz

This first appeared in the monthly a16z fintech newsletter. Subscribe to stay on top of the latest fintech news. TABLE OF CONTENTS. The new age of ownership. We are entering a new age of ownership, one where investing is … The post The New Age of Ownership; When Fintech Meets Marketplaces; Creator Tools for Active Investing (July Fintech Newsletter) appeared first on Andreessen Horowitz.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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How to Give Demos That Don’t Suck (and Shorten Your Sales Cycle in the Process)

Sales Hacker

Join our panel of sales leaders and frontline sellers as we walk through best practices on how to give demos that win deals faster. The post How to Give Demos That Don’t Suck (and Shorten Your Sales Cycle in the Process) appeared first on Sales Hacker.

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Chargebee Reviews

Baremetrics

Chargebee is a company that offers a wide range of features and toutes itself as the leader in subscription billing management. Within their platform, users can manage various aspects of their online customers such as subscription, recurring billing, invoicing, payments, accounting, taxes, and more. Baremetrics on the other hand monitors subscription revenue for businesses that bring in revenue through subscription-based services.

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How Can CROs Work Effectively with Sales Enablement?

Sales Hacker

In this webinar we’ll have a frank discussion with Chorus’s CRO and enablement lead about working together, what “good” looks like, mistakes they’ve made, and how they’re aligning now around revenue outcomes. The post How Can CROs Work Effectively with Sales Enablement? appeared first on Sales Hacker.

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7 Best Free Webcam Recording Software: 2021

How To Buy Saas

Which webcam recording software have you installed on your laptop or desktop? Using the right webcam software to live stream videos, screen record videos, or chat on Skype results in high-quality images, smooth streaming, and high-quality images and videos. In today’s world, everyone has the potential to be a creator, and the most reliable way to present yourself to the world is through the practice of webcam recording software.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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The SaaSOps Show: Physical Offices Are a Thing Again

BetterCloud

Not too long ago, the concept of a physical office seemed like a…hypothetical. But like everything seems to these days, things have changed! Now people are slowly trickling back into the office for a variety of reasons. But as you can probably guess, it’s not just a matter of turning the lights back on for IT. In the latest episode of The SaaSOps Show, Justine and Brian dig into their top priorities for an office reopening—including why it’s critical not to overlook self-servic

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8 Steps to Finding the Perfect Gaming SaaS

SaaS Metrics

Software as a service (SaaS) refers to cloud-based programs that may be accessed via a smartphone or a web browser. SaaS app development is on the rise, with thousands of SaaS gaming apps being released every day on app stores. The following are steps to finding the perfect gaming Saas; 1. Research. Read more. The post 8 Steps to Finding the Perfect Gaming SaaS first appeared on SaaS Metrics.

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Making the Shift to Subscription Learning: A New Age Education Mantra

Chargebee

Here's how e-learning businesses can ride the subscription wave, make subscription learning efficient, and ease the shift to subscriptions.

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Customer Success: Frequently Asked Questions

SmartKarrot

It’s a powerful, emerging marketing tool – customer success. While everyone wants it, not everyone is sure what exactly it is all about. Weren’t we providing customer support and customer service all this while, they ask. Well, yes, but no, customer success is not the same as customer support or after-sales service. And to clear the air about more such misconceptions, here are concise, to-the-point answers to the top 10 customer success FAQ.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Making the Shift to Subscription Learning: A New Age Education Mantra

Chargebee

Here's how e-learning businesses can ride the subscription wave, make subscription learning efficient, and ease the shift to subscriptions.

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Jul 30 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Remote, Boulder, CO, US Organization: arturo.ai As a Customer Success Director, you will manage all customer engagement activities, with a focus on enablement and adoption, facilitated by a strong relationship-building, product and industry knowledge, planning and execution. Strong focus on driving engagement and adoption of the platform to promote retention and loyalty.

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How to Use ChurnZero to Share Customer Success Data Across Your Organization

ChurnZero

It’s no secret that Customer Success teams can occasionally get overlooked, or that organizations struggle with consistent cross-team collaboration. I know this firsthand, because as a Customer Success Manager at ChurnZero, I see it happen all the time with customers. While Customer Success teams sit on a trove of customer data, they often struggle with turning that data into insights for the organization.