SmartKarrot
FEBRUARY 10, 2022
As a customer success leader, one of your most important jobs is budgeting for the customer success department. But there is still a lot of parity required for organizations to give customer success equal prominence as other departments in the organization. The problem here is other departments like sales, marketing, and even products. But do not worry.
SaaStr
FEBRUARY 10, 2022
Q: Dear SaaStr: Should We Pay Our Sales Reps on Renewals? Simple answer: most don’t. You can, especially in the early days. But very few SaaS companies pay sales reps on renewals as they scale. And you can definitely pay on upsells and account expansion. Longer reason: most SaaS companies don’t pay AEs on renewals — because you want to specialize.
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Predictable Revenue
FEBRUARY 10, 2022
Kevin Snow joins the Predictable Revenue podcast to discuss how automating outbound sales can help close deals faster and more efficiently. The post Using Sales Automation to Close Sales Deals Faster appeared first on Predictable Revenue.
SaaStr
FEBRUARY 10, 2022
We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. At the 8th ever SaaStr Annual, ~200 of the best and hottest companies on earth will go BIG as partners/sponsors. Join these incredible companies to experience all the value of SaaStr! Unit helps tech companies build financial features into their products: accounts, cards, payments, lending & more.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
Frontegg
FEBRUARY 10, 2022
The SaaS space is slowly but steadily moving away from the use of passwords, with biometric and camera-based methodologies gaining traction. But magic links are still the most effective and common way to get things done. Let’s take a closer look at this technique and how one can get started with just a few clicks. Before starting off, we highly recommend you check out our article about Password Authentication and why it is getting outdated.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
IT World
FEBRUARY 10, 2022
An Apple employee who advocates for Safari developers got an eyeful after taking to Twitter to ask users for feedback on why the Safari browser is unpopular and to ask that they point out specific issues with it. Jen Simmons, an Apple evangelist and developer advocate on the Web Developer Experience team for Safari and WebKit, was clearly taken aback by the responses.
User Pilot
FEBRUARY 10, 2022
Wondering how you can improve the product adoption rate of your SaaS business? Without product adoption, your new users will remain stuck in the activation stage, and there will be no growth. As users adopt more and more features down their journey and continue getting value from them, they become loyal and profitable customers. So let’s look at how you can boost product adoption and drive growth.
IT World
FEBRUARY 10, 2022
Two years into remote meetings, I must confess I was getting a little frustrated that the cameras I use to take part in them aren't as good as the one in my iPhone — but I still needed something larger than my phone. Camo makes a webcam from your iPhone. I had considered investing in a video camera (and one of those giant microphones people use to make an on-screen impression).
Chargify
FEBRUARY 10, 2022
There are over 100 subscription KPIs SaaS companies use every day to gain insight from customer data. Keeping up with every metric is taxing. If. The post 8 Subscription Billing KPIs You Should Be Monitoring appeared first on Chargify.
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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
IT World
FEBRUARY 10, 2022
The pandemic has changed everything about work. Far more people now work remotely. Hybrid and flex work arrangements are all the rage. Employees are quitting in droves in the Great Resignation. There’s the labor shortage, the skills gap, and remote hiring. The list goes on. So, how do we decide how much to pay people? And if you’re interviewing for a new job, how do you decide how much to demand?
Sales Hacker
FEBRUARY 10, 2022
How do leaders at high-growth SaaS companies hire and scale faster? They’ve created a true, data-driven sales coaching culture. . Join Dave Kennett (Founder & CEO of Replayz) and Karen Kelly and Keith Abramson (Replayz Coaches + accomplished Sales Leaders) will share actionable ideas and tips to supercharge your enablement efforts. . The post How to Build a Data-Driven Sales Coaching Culture That Sticks appeared first on Sales Hacker.
CloseSaaS
FEBRUARY 10, 2022
Sales email signatures should include basic details, a CTA, and a uniform design. Learn best practices & mistakes to avoid.
SaaS Metrics
FEBRUARY 10, 2022
Good UX is not about how the interface works, but how the business works. We tell you how to design a user experience to increase conversion rates, user loyalty, and user retention. Misconception 1: A bad interface equals no UX Usually when you mention UX, what comes to mind is a clear, Read more. The post How “Good UX” Really Works first appeared on SaaS Metrics.
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
SmartKarrot
FEBRUARY 10, 2022
Role: VP, Customer Success Location: Reno, NV Organization: Clear Capital As a VP of Customer Success, you will drive customer success outcomes by influencing lifetime value product adoption, customer satisfaction, and overall health scores. Define & Optimize the customer lifecycle. Manage Customer Success activities and establish an overall vision and strategic plan.
Andreessen Horowitz
FEBRUARY 10, 2022
I am excited to announce our investment in Sardine – aptly named for the “fishy” behavior this company will prevent. Sardine provides instant, risk-free ACH & card settlement to fintech and crypto companies enabling them to stop payment fraud and … The post Investing in Sardine appeared first on Andreessen Horowitz.
Valuize Consulting
FEBRUARY 10, 2022
Is Your Net Dollar Retention Engine Operating At Peak Efficiency? The process of achieving best-in-class Net Dollar Retention (NDR) is akin to running a well-oiled machine. All of the different cogs and systems that power NDR – customer acquisition, product adoption and revenue retention and expansion – must run smoothly and efficiently in order to keep the engine going.
User Pilot
FEBRUARY 10, 2022
Want to improve your feature adoption metrics but don’t know where to start? Improving feature adoption for your SaaS product needs to be contextual. In other words, your product needs to encourage users to engage with relevant features at the right time. Tracking the right metrics will help you create a well-informed feature adoption strategy.
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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.
SmartKarrot
FEBRUARY 10, 2022
SaaS CFOs (Chief Financial Officer) need to deal with lots of financial planning in an organization. They need to devote quality time to deciphering the activities that contribute to an organization’s profitability. This is where the role of SaaS metrics comes into the picture. The SaaS metrics can be divided into various categories based on the needs and requirements of a CFO, including: .
Intercom, Inc.
FEBRUARY 10, 2022
Customer support has never been a walk in the park. But with the onset of the COVID-19 pandemic that disrupted entire industries, forced many of us into working remotely, and brought about unprecedented digital transformation, the last two years have been particularly demanding. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report.
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