Customer Success vs. Customer Support vs. Account Management vs. Professional Services: What’s the Difference?
ChurnZero
JUNE 25, 2021
While those of us in Customer Success are intimately familiar with its ins and outs, the field is still relatively foreign to many. As a Customer Success professional, I’m constantly asked, “Well, what does that mean? What do you actually do?” If you’re in Customer Success, I’m willing to bet you’ve been asked something similar. Typically, I respond with something along the lines of “I help customers understand the solution they purchased and ensure they achieve their goals.
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