Fri.Jun 25, 2021

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Customer Success vs. Customer Support vs. Account Management vs. Professional Services: What’s the Difference?

ChurnZero

While those of us in Customer Success are intimately familiar with its ins and outs, the field is still relatively foreign to many. As a Customer Success professional, I’m constantly asked, “Well, what does that mean? What do you actually do?” If you’re in Customer Success, I’m willing to bet you’ve been asked something similar. Typically, I respond with something along the lines of “I help customers understand the solution they purchased and ensure they achieve their goals.

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Squarespace Review

The Daily Egg

Squarespace is a versatile website builder that can accommodate creatives, bloggers, and even ecommerce site owners. Known for its templates’ visual appeal and professional design, Squarespace can help you create a professional-looking site. Its affordable pricing and inclusive plans make this site builder a top choice for many site owners. With complimentary services like email […].

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Looking for a New Job? 9 Questions to ask the CEO

SaaStr

Some thoughts. You may not be comfortable asking all of these in all circumstances, but I think they are telling: What’s a key hire you made that didn’t work out? What lessons did you learn? Who are the best 1 or 2 hires you’ve ever made? What will the industry look like in [X} years? X=how long the company has been in existence. Who are some of the folks who have grown their careers here?

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Best Project Management Courses

The Daily Egg

Project management training courses help professionals gain valuable insight into the best practices of project management. Certain courses are also specifically designed to help project managers pass PMI’s highly regarded Project Management Professional (PMP) exam. To help you make the best decision, we spent many hours reviewing dozens of project management courses to bring you […].

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Who Will Build Consumers a Debt Dashboard?

Andreessen Horowitz

This first appeared in the monthly a16z fintech newsletter. Subscribe to stay on top of the latest fintech news. . Who will build consumers a debt dashboard? This month, President Biden cancelled nearly $3B of student debt for specific categories … The post Who Will Build Consumers a Debt Dashboard? appeared first on Andreessen Horowitz.

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David Haber

Andreessen Horowitz

On behalf of the entire a16z team, I am thrilled to welcome David Haber as our newest general partner. I am equally thrilled to say he will be based in New York City, our first full-time GP in Manhattan. As … The post David Haber appeared first on Andreessen Horowitz.

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Advantages Of SaaS For Nonprofits

SaaS Metrics

SaaS is a cloud based software which allows users to access and use cloud based apps from any internet enabled device. This software is becoming increasingly popular among nonprofits because of the multiple benefits it offers like low upfront costs, automatic updates and easy integration with other services. Given below are some. Read more. The post Advantages Of SaaS For Nonprofits first appeared on SaaS Metrics.

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How to Transform Your Sales Coaching: Ad Hoc to Structured Program

Sales Hacker

Join sales enablement and coaching leaders from SAP, Scale GTM, and Second Nature, who will discuss how to define and build a data-driven sales coaching program that positively impacts your pipeline size, deal velocity, and overall close rates. The post How to Transform Your Sales Coaching: Ad Hoc to Structured Program appeared first on Sales Hacker.

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7 Reasons Why You Must Study Cybersecurity

SaaS Metrics

Cybersecurity is currently one of the most thriving careers that you can pursue. There has been a great demand for cybersecurity experts in the last few years. The rapid increase in cyber-attacks and the dangers involved forcing the affected businesses to hire experts to help them deal. Besides being an increasingly popular. Read more. The post 7 Reasons Why You Must Study Cybersecurity first appeared on SaaS Metrics.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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AEs and Sales Managers: Here’s How You Go From Last-Mile Hurdles to Closed-Won

Sales Hacker

Prospecting isn’t the end-all-be-all of sales. It’s just the beginning. In this session, you’ll hear from sales leaders at Salesforce, DocuSign, and Sales Assembly on their tips and best practices to get deals in that last mile over the finish line to closed-won at a high rate. The post AEs and Sales Managers: Here’s How You Go From Last-Mile Hurdles to Closed-Won appeared first on Sales Hacker.

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5 tips for healthcare website design

SaaS Metrics

Like fashion, web design is constantly changing with the coming and going of various trends. If you want to create a website that looks professional, you should always be up to date with the latest trends in web design. As with meeting a new person, making a good first impression is important. Read more. The post 5 tips for healthcare website design first appeared on SaaS Metrics.

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The SaaS Leader’s Guide to Customer Development

SmartKarrot

Customer development is important. No business can survive in the long run without a loyal customer base for its services or products. SaaS leaders need to believe and keep the product in mind to guide customers properly. You have heard of the phrase- the customer always comes first. The customer is right. The customer is king, etc. The customer development methodology was established by Steve Blank, an entrepreneur in the late 1990s and early 2000s.

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How to Score a Perfect 100% on Google PageSpeed Insights

Neil Patel

When it comes to building a conversion rate and search engine optimized website, speed is crucial. If you don’t have a fast website, people will bounce faster than you can say “conversions.”. However, speeding up your website is no easy task. Your problem could be anything from code that’s written poorly to images or large page elements. You need to fix those issues fast, because Google will ding your website if you don’t.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Jun 25 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: St Louis, MO, US Organization: ACERTUS As a Director of Customer Success, you will develop strong internal partnerships with customer success, product and technology, operations, sales, and marketing to assure that services are seamlessly delivered in an integrated, aligned, and collaborative manner to produce business outcomes that positively impact onboarding, adoption, and retention.

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Decentralized Versus Centralized Apps: Differences, How to, & Resources

Neil Patel

If you want to build an app for your business, you face a dilemma. Should you opt for a traditional centralized app, or turn to a decentralized platform? More importantly, what is the difference between the two and why does it mean for your business? There’s no straightforward answer to this question; it really depends on your goals and what you need the app to do.