Tue.Jan 26, 2021

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Growth Hacking: What it is and How SaaS Businesses Can Use it to Optimize Growth

Entrepreneur - SaaS

In this article, we'll discuss growth hacking tips for SaaS entrepreneurs, founders, growth leads or anyone else who is trying to grow a startup in a short amount of time or on a tight budget.

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Project Management Certification: The Beginners Guide

The Daily Egg

Project management can often feel like a thankless job. From keeping track of elusive team members’ progress to endlessly ranting about budgets and schedules, it’s hard to be likable when the buck stops with you. However, the smiles and cheers at the project closing party make it all worth it. You want to be the […]. The post Project Management Certification: The Beginners Guide appeared first on The Daily Egg.

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The New SaaStr Store is Live!! Beanies, T-Shirts, Zip-Ups and More!

SaaStr

We’ve just quietly launched the SaaStr Shop , full of lots of fun SaaStr schwag. Hopefully, you can grab some more at our next IRL event! Until then, stock up here !! The post The New SaaStr Store is Live!! Beanies, T-Shirts, Zip-Ups and More! appeared first on SaaStr.

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The Five Flavors of ARR - New Definition, Same Great Multiple

Tom Tunguz

There’s a trend in pitch decks and startup pitches I’ve been watching - the commingling of metrics definitions, especially ARR. Everyone reports ARR today, even in transactional businesses and market place businesses, and for good reason. The valuation multiples on annual recurring revenue are the highest across startup categories. Ten years ago Startupland began to talk about valuing early and mid-stage startups on multiples.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Why Hiring From Your Direct Competitors Usually Doesn’t Work Out

SaaStr

There’s nothing wrong with hiring folks from the competition. It’s just, when you do, you’ll overlook too many of their weakness, and give them too much credit for their competitive experience. Only hire them if you still would if they worked somewhere else. — Jason BeKind Lemkin (@jasonlk) January 26, 2021. The time will come when you are first tempted to hire someone from your competitor.

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PayPal Fees: How They Work and Alternative Solutions

FastSpring

If you run a small business, nothing beats the convenience and simplicity of a service like PayPal. One click of a button on a shopping cart page and a purchase is made. This is great for your customer and you. But this convenience is somewhat deprecated when you look at your PayPal account and see a significant problem: fees. “How much does PayPal charge?

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All Your Key Moments. One Story

Trint

Keep up with ever growing content demands and up your content creation with Trint. Pull together all your key quotes from multiple transcripts into one place and keep work moving to onward workflows, including audio and video editing software. Tell your Story, faster. Download the guide on creating Stories in Trint.

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A Marketer’s Guide to Discord

Neil Patel

You might not be aware of Discord. Or you may know about it, and you’re wondering what it has to do with marketers. After all, isn’t it for gamers? That was once the case, but not anymore. Discord has evolved considerably since its official 2015 launch. Once solely a tool for dedicated gamers, it is now a popular base for a diverse range of groups, including influencers and hobbyists.

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How To Organize Sales Leads In 2021: Using the Right Tools to Fill Your Funnel

Nimble - Sales

In the pre-digital era, a salesperson had to be communicative, smart, charismatic, persuasive, persistent, consistent, and knowledgeable. A salesperson in 2021 has to be all of the above, in addition to being fluent in technology. If you are wondering how to organize sales leads in the era of digital transformation to turn technology into your […].

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Is It Better to Embed Videos or Link to Them?

Neil Patel

Video is a powerful marketing tool—it can drive traffic, leads, and (most importantly) revenue. In fact, 78% of video marketers say video directly increases sales. There are currently two ways to place videos on your landing pages or website—link or embed videos. While both help you leverage the power of video marketing, they can have a distinct impact on the searchability of your video content.

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16 Minutes on the News #52: Dall-E’s AI for Images; SEC’s Direct Listings Ruling

Andreessen Horowitz

In today’s episode of 16 Minutes, where we take a look at the news and what it means for the long arc of innovation, we’ve got segments … The post 16 Minutes on the News #52: Dall-E’s AI for Images; SEC’s Direct Listings Ruling appeared first on Andreessen Horowitz.

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Proactive Churn Prevention Promotes Customer Retention

Totango

Being proactive about churn prevention provides an antidote to customer attrition. Utilizing technology makes it one of the easiest ways to keep more customers. Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn. What Is Churn Rate and How Does It Relate to Customer Retention?

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Calendly’s $350M Series B: We’re Just Getting Started

OpenView Labs

We are thrilled to announce that Calendly has closed a $350M Series B, led by OpenView. Calendly has been a part of the OV family since our original investment in August of 2017. We’ve been consistently impressed by Calendly’s performance, and we’re beyond excited to deepen our partnership with this significant investment. When we began working with Calendly’s Founder/CEO Tope Awotona , we were compelled by sheer size of the opportunity.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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An Epitaph for Intrapreneurship

Kellblog

About twenty years ago, before I ran two startups as CEO and served as product-line general manager, I went through an intrapreneurship phase, where I was convinced that big companies should try to act like startups. It was a fairly popular concept at the time. I got all excited by Gary Hamel’s writings on the subject, such as Leading the Revolution.

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Business Risks That Can Be Curbed By Using CLM Software

SaaS Metrics

Contracts are important items in business, as it is through these signed papers that two parties can agree on a deal that will benefit both of their companies or organizations. In simpler times, contracts would often be signed at least one or twice a month, but in today’s era, where businesses and brands are oversaturated in the market, contracts are signed by one company at least twice or thrice a day.

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Simpson’s Paradox in Measuring Net Dollar Retention Rate

OPEXEngine

Net Dollar Retention is one of the most important metrics is a SaaS business. It measures the value of a cohort of customers over time including expansion, cross-sell, and churn (loss of revenue). But how do you measure NDR? Imagine this is your company’s data. The first column is the cohort month for each cohort in a year. The second column is the revenue of this cohort in their first month.

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Nokia partners with Hiya to stop spam calls

ITPro

Machine learning could end the barrage aggravating fraudulent and spam phone calls

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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5 Interesting Learnings from Dropbox at $2B in ARR

SaaStr

Dropbox is certainly one of the most interesting SaaS case studies. It was the fastest of its generation to get to $1B in ARR. But after that, ARR growth has slowed to 12% year-over-year as its space has matured. And unlike many others in this series, Dropbox was slower to add a second core product to fuel growth after $1B. Dropbox now has a big push into e-signatures, passwords, and much more.

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How the Pros Would Optimize Your Landing Page

Unbounce

Marketers, how do you solve a problem like Maria? In our profession, the hills are very much alive with the sound of conversion opportunities, but at the end of the day, how do you catch a cloud and pin it down? With new trends and channels emerging every day—at this point we’re just waiting for Excel to release a Stories feature—it can be tough to keep your efforts fresh and effective.

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How to Create an Ecommerce Website

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. The future of ecommerce shines brighter than ever. E-retail sales account for 14.1% of all retail sales across the world. Statista has predicted that the above figure will grow and reach 22% in 2023. Despite global economic uncertainty, ecommerce continues to thrive and grow at a steady rate.

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Customer Journey Analytics: Don’t Let All That User Data Make You See The Forest for The Trees

User Pilot

Customer journey analytics is your greatest resource in making sense of your user data. It can save you from not seeing the bigger picture or ‘not seeing the forest for the trees’. But can you take action on those insights? If all the data we collect to create better products and customer experiences were trees, each company could plant its own forest.

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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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Understanding the Joint Success Plan: A Tool for Outcome-Based Customer Success Management

ChurnZero

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

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20 Critical Sales Qualification Questions to Identify the RIGHT Leads

Sales Hacker

Sales qualification questions help compare the prospect to the ICP to determine if they are a great fit. With an ideal customer profile, sales teams can focus on optimizing the sales qualification process. What Is Sales Qualification? Sales qualification is a vital process that helps sales teams determine which leads to prioritize first and which ones to shelf and pursue later.

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16 Strategies to Keep Your Small Business Organized in 2021 and Beyond

Neil Patel

If you’re looking to grow your small business in 2021 and beyond, you need to organize every aspect of your company. This can be difficult if your small business doesn’t have the cash or resources to put systems in place that lead to long-term organization. I know from personal experience that even if you’re using the best tools to grow your business , success can lag if you aren’t allocating your time and energy to the right things.

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Getting M.O.R.E. from your support team: A 4-step framework for boosting morale

Intercom, Inc.

From run-of-the-mill password resets to sensitive customer complaints that require a more human touch, it’s easy to feel like you’re merely reacting to customer queries instead of providing strategic support. Customer support has traditionally been seen as a reactive job. At Intercom, we support our customers in troubleshooting and ultimately resolving their requests through a blend of proactive, self-serve, and human support.

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Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.