Thu.Sep 05, 2019

Reducing SaaS Customer Churn: 10 Multi-Team Tactics to Drive Loyalty

Sales Hacker

Who’s responsible for retaining your SaaS customers? Sales? Marketing? Customer support? Customer success? All of the above! Because retention is a team sport — and customer churn is the opponent.

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A Mental Model for Prioritizing Your Startup's Energies

Tom Tunguz

I’ve playing with a new mental model for early-stage startups: a pendulum. This pendulum oscillates between the limiting factors of the business at different stages. There only two limiting factors in this mental model: product and go to market. At the moment a startup is founded, the business is product limited. You can’t do much without a product. After the company establishes product market fit, the pendulum swings to go-to-market.

Time to First Value (TTFV) is a Customer Onboarding Goal

Customer Success-Driven Growth

Time to First Value (TTFV) is a commonly used Customer Engagement metric to measure the efficiency of the customer Onboarding process. Unfortunately, the way this metric is used is almost always wrong.

LaunchPad Lift Elevates Top Student Entrepreneurs

TechStars

Forming mentor relationships, fundraising, growing sales, and adding talent are just some of the accomplishments the student teams in this summer’s cohort achieved. Seven student-led startups participated in the Blackstone LaunchPad powered by Techstars Lift program.

Driving Discovery and Experimentation in your Organization

Speaker: Teresa Torres, Product Discovery Coach, Product Talk, David Bland, Founder and CEO, Precoil, and Hope Gurion, Product Coach and Advisor, Fearless Product LLC

If you want to build what matters, you can't move forward blindly. But to make progress, you can't let things slow to a crawl while you focus resources on gathering data. This is where continuous discovery and experimentation come in. Join Teresa Torres (Product Discovery Coach, Product Talk), David Bland (Founder, Precoil), and Hope Gurion (Product Coach and Advisor, Fearless Product) in a panel discussion as they cover how - and why - to build a culture of discovery and experimentation in your organization.

How to Successfully Find and Vet a Content Creator for Your Agency or Business

The Daily Egg

(A Note from Crazy Egg’s Departing GM, Suneet Bhatt: This is the second guest post from our friends at Verblio, a community of content marketing experts for hire, who focus on creating you excellent blog content and then, getting people to read it.

The Hustler’s Guide to Getting Paid

Andreessen Horowitz

Hustlin’ Tech is a new show (part of the a16z Podcast) that introduces the technology platforms — and mindsets — for everybody and anybody who has the desire, the talent, and the hustle to do great things. Read more about … fintech financial services hustlin Hustlin' Tech

More Trending

The Hustler’s Guide to the Hair Business

Andreessen Horowitz

Hustlin’ Tech is a new show (part of the a16z Podcast) that introduces the technology platforms — and mindsets — for everybody and anybody who has the desire, the talent, and the hustle to do great things. Read more about … Uncategorized fashion hustlin Hustlin' Tech supply chains

Intercom on Product: Rise of the “keyboard-first” generation

Inside Intercom

?. In the latest episode of Intercom on Product, our SVP of Product Paul Adams and I dive into this question, and unpack what the sudden rise of a new generation of “keyboard-first” apps that focus on speed says about product design and how products evolve over time.

No B.S. Sales Coaching: Where Excellent Sales Teams Come From

Sales Hacker

Sales teams where the manager spends more than 20% of their time coaching reps outperform other sales teams by up to 25%. But most of the time, sales managers don’t feel they have the time to coach their reps. And most sellers think their managers aren’t effective coaches anyway.

How Google Search Console Can Help Every Business Thrive

Nimble - Sales

Google Search Console is a powerful tool. One cannot overlook the diverse ‘search’ data that it provides. Constant analysis of the search console data can help your website climb the top ranks progressively and boost its online visibility.

The Magic of Intent: Start Knowing The Goals of Your Users

Speaker: Terhi Hanninen, Senior Product Manager, Zalando, and Dr. Franziska Roth, Senior User Researcher, Zalando

It's important to know your users - what are their preferences, pain points, ultimate goals? With user research and usage data, you can get a great idea of how your users act. The tricky part is, very few users reliably act the same way every time they use your product. Join Terhi Hanninen, Senior Product Manager, and Dr. Franziska Roth, Senior User Researcher at Zalando, as they explain how they were able to reach a new level of user understanding - by taking their user research and segmenting their users by point-in-time intent. You'll leave with a strategy to change how your product team, and organization at large, understands your users.

How to Scale Your Coaching Efforts to Build a World Class Sales Team

Sales Hacker

So you’ve perfected your sales onboarding and training, but what are you doing to keep your reps at the top of their game every day after that? A growing team makes it even more difficult to give your reps the coaching they deserve.

How Stripe Built a Sales Organization to Successfully Sell to Developers

OpenView Labs

As software pervades every sector of the world economy, the developers building it are rapidly becoming the most important buyers of technology and infrastructure in companies of all sizes.

Meet the Interns: September 2019

Zuora

by Zuora interns: Cami Steppe, Employee Communications, and Sarah Shaffer, Employer Brand Marketing And that’s a wrap… Zuora Interns are […]. The post Meet the Interns: September 2019 appeared first on Zuora. Life at Zuora

We've joined forces with Chargify

ProfitWell

As to not bury the lede, we’re excited to announce that we’ve partnered with Chargify to strengthen their metrics and reporting capabilities. With ProfitWell’s inception 7 years ago, we began with a mission of understanding and compiling a unified theory for subscription growth.

Encouraging Innovation in an Established Product Culture

Speaker: Richard Cardran, Chief Creative Officer and VP Strategy, HIA Technologies

Innovation is both a process and an outcome. The best way to begin innovating your products is by innovating your internal process. We'll explore the challenges, solutions, and hands-on techniques for becoming a successful "agent of change" within a well-established product culture. We'll examine the importance of UX and user-centric feature analysis, the adaptation of Agile Methodologies to the creative process, as well as a way to drive successful culture change for setting expectations and winning approvals with cross-functional stakeholders. Innovation and Leadership go hand in hand. Join Richard Cardran, Chief Creative Officer and VP Strategy, HIA Technologies, as we assess some case studies to see how to lead with a clear strategy well-defined tactics, and an unbiased understanding of the fundamental question: "why are you innovating?"

How to pick the best cloud accounting software

ITPro

In-depth. There are myriad cloud accounting software products on the market, but which one is best for you

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The Hustler’s Guide to Preschool

Andreessen Horowitz

Hustlin’ Tech is a new show (part of the a16z Podcast) that introduces the technology platforms — and mindsets — for everybody and anybody who has the desire, the talent, and the hustle to do great things. Read more about … marketplaces consumer startups education hustlin Hustlin' Tech

TTFV as a Sales KPI to Drive Engagement and Expansion

Customer Success-Driven Growth

Time to First Value (TTFV) is a commonly used Customer Engagement metric to measure the efficiency of the customer Onboarding process, but not generally a Sales KPI. But it should be.

Introducing ‘Hustlin’ Tech’ — Our Guides to Technology for Hustlers

Andreessen Horowitz

“You got what it takes, but not enough to get started” — Too Short. An often-discussed problem today is that talent is more evenly distributed than opportunity. The conversation generally revolves around opportunity translating into a massive mountain of necessary … Uncategorized hustlin Hustlin' Tech

Your 2-Part Metrics Audit for High-Value Products

Speaker: Sam McAfee, Product Development Consultant, Startup Patterns

You know what they say: what's measured improves. As product managers we're in a golden age of being able to get all sorts of metrics and run all sorts of experiments. But what are your measurements and analytics focused on? Are they really truly objective? Do they contribute to the ultimate vision of your product? And is everybody clear on that vision? Join Sam McAfee, Product Development Consultant, as he takes you through a two-part measurement audit. First, you'll learn how to make sure your measurements actually align with your product strategy. And second, you'll learn how to evaluate your culture of using measurements, so future experiments will more consistently provide high-value results.

The Subscribed World Tour – Coming to a City Near You

Zuora

The Subscribed World Tour is heading to a city near you. 5,500+ attendees, 300+ speakers, 50+ industries, 10 countries. The post The Subscribed World Tour – Coming to a City Near You appeared first on Zuora. Subscribed Events

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Weekly Walk with Appcues’ Founder, Jonathan Kim

OpenView Labs

The post Weekly Walk with Appcues’ Founder, Jonathan Kim appeared first on OpenView

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Subscription Economy News – Week of 9/02/2019

Zuora

Every week, we bring you the top stories and analyses from the global Subscription Economy. The post Subscription Economy News – Week of 9/02/2019 appeared first on Zuora. Subscription Economy

Recur Now 9/5: Is Disney+ prepped for pro digital delivery?

ProfitWell

Today, we're catching up with sir Walt Disney. Our crew also considers being totally remote employees. Stick with us for today's top subscription happenings. Today's Top Subscription News. INBOUND 2019. INBOUND 2019 is here. Thanks to HubSpot, industry professionals are putting their heads together in Boston to talk everything marketing and sales. INBOUND is stacked with speakers including celebrities Chelsea Handler, Janelle Monae, and Elizabeth Gilbert.

Embedding Operational Reports: Everything Product Managers Should Know

Speaker: Dean Yao, Sr. Director of Product Marketing, Logi Analytics

Businesses are run with analytics - but companies continue to struggle with interpreting, analyzing, and distributing data. Operational reports help get information to the people who need it most, in formats they understand, and in a timeframe that matters. Join the webinar to learn how embedding operational reports can give your users a precisely formatted, ready-to-analyze view of their operational activities. World-class software teams are embedding operational reports to empower end users with interactive data visualizations, detailed information, and highly precise formats that can be shared via email, PDF, print, or online.

Why hybrid blockchains will dominate ecommerce

IT World

When Facebook launches its cryptocurrency Libra in 2020, it will need a public-facing blockchain network for consumers who purchase items using digital wallets and a private blockchain network for the banks backing the new digital currency. The concept of setting up "hybrid blockchains," where one is public or consumer-facing and the other is permissioned for corporate transcations behind the scenes, is expected to become a mainstay as the business of blockchain matures.

Atlassian adds free tiers for Jira and Confluence

IT World

Atlassian today added new pricing tiers for its cloud products , including free and premium options for Jira Software and Confluence. The Australian company hopes the free editions, in particular, can entice new customers onto its cloud services. Entry-level versions of Jira Software, Jira Service Desk, Jira Core and Confluence will be available at no cost “in the coming months” said Atlassian.