Thu.Sep 05, 2019

Reducing SaaS Customer Churn: 10 Multi-Team Tactics to Drive Loyalty

Sales Hacker

Who’s responsible for retaining your SaaS customers? Sales? Marketing? Customer support? Customer success? All of the above! Because retention is a team sport — and customer churn is the opponent.

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A Mental Model for Prioritizing Your Startup's Energies

Tom Tunguz

I’ve playing with a new mental model for early-stage startups: a pendulum. This pendulum oscillates between the limiting factors of the business at different stages. There only two limiting factors in this mental model: product and go to market. At the moment a startup is founded, the business is product limited. You can’t do much without a product. After the company establishes product market fit, the pendulum swings to go-to-market.

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Time to First Value (TTFV) is a Customer Onboarding Goal

Customer Success-Driven Growth

Time to First Value (TTFV) is a commonly used Customer Engagement metric to measure the efficiency of the customer Onboarding process. Unfortunately, the way this metric is used is almost always wrong.

LaunchPad Lift Elevates Top Student Entrepreneurs


Forming mentor relationships, fundraising, growing sales, and adding talent are just some of the accomplishments the student teams in this summer’s cohort achieved. Seven student-led startups participated in the Blackstone LaunchPad powered by Techstars Lift program.

How AI Can Radically Change Your Business

AI is quickly becoming mainstream, thanks to its value-driving capabilities. Yet, even with such widespread attention, it still is one of the most misunderstood technologies out there. Here's how to make the most out of it and bring a positive change to your company.

How to Successfully Find and Vet a Content Creator for Your Agency or Business

The Daily Egg

(A Note from Crazy Egg’s Departing GM, Suneet Bhatt: This is the second guest post from our friends at Verblio, a community of content marketing experts for hire, who focus on creating you excellent blog content and then, getting people to read it.

More Trending

Why is Customer Engagement Important and Valuable?


The difference between a friend and an acquaintance is the regularity and depth of your communication. A friend is part of your day-to-day life. You speak often, and you’re familiar with each other’s lives.

The Hustler’s Guide to the Hair Business

Andreessen Horowitz

Hustlin’ Tech is a new show (part of the a16z Podcast) that introduces the technology platforms — and mindsets — for everybody and anybody who has the desire, the talent, and the hustle to do great things. Read more about … Uncategorized fashion hustlin Hustlin' Tech supply chains

No B.S. Sales Coaching: Where Excellent Sales Teams Come From

Sales Hacker

Sales teams where the manager spends more than 20% of their time coaching reps outperform other sales teams by up to 25%. But most of the time, sales managers don’t feel they have the time to coach their reps. And most sellers think their managers aren’t effective coaches anyway.

Intercom on Product: Rise of the “keyboard-first” generation

Inside Intercom

?. In the latest episode of Intercom on Product, our SVP of Product Paul Adams and I dive into this question, and unpack what the sudden rise of a new generation of “keyboard-first” apps that focus on speed says about product design and how products evolve over time.

Debt Financing Fuels Your Growth - on Your Terms. Zero Dilution.

The landscape of startup financing is changing. Learn why SaaS founders are turning to debt capital options like revenue-based financing.

How to Scale Your Coaching Efforts to Build a World Class Sales Team

Sales Hacker

So you’ve perfected your sales onboarding and training, but what are you doing to keep your reps at the top of their game every day after that? A growing team makes it even more difficult to give your reps the coaching they deserve.

How Google Search Console Can Help Every Business Thrive

Nimble - Sales

Google Search Console is a powerful tool. One cannot overlook the diverse ‘search’ data that it provides. Constant analysis of the search console data can help your website climb the top ranks progressively and boost its online visibility.

How to pick the best cloud accounting software


In-depth. There are myriad cloud accounting software products on the market, but which one is best for you

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How Stripe Built a Sales Organization to Successfully Sell to Developers

OpenView Labs

As software pervades every sector of the world economy, the developers building it are rapidly becoming the most important buyers of technology and infrastructure in companies of all sizes.

The Ultimate 12 Step Guide For Choosing The Perfect Learning Management System

Picking the wrong LMS can cost you. Don’t settle for a disconnected, hard-to-use, expensive system that doesn’t meet your needs. Follow these 12 steps crafted by Lambda Solutions' LMS experts, and find your perfect eLearning solution!

The Hustler’s Guide to Preschool

Andreessen Horowitz

Hustlin’ Tech is a new show (part of the a16z Podcast) that introduces the technology platforms — and mindsets — for everybody and anybody who has the desire, the talent, and the hustle to do great things. Read more about … marketplaces consumer startups education hustlin Hustlin' Tech

Meet the Interns: September 2019


by Zuora interns: Cami Steppe, Employee Communications, and Sarah Shaffer, Employer Brand Marketing And that’s a wrap… Zuora Interns are […]. The post Meet the Interns: September 2019 appeared first on Zuora. Life at Zuora

Introducing ‘Hustlin’ Tech’ — Our Guides to Technology for Hustlers

Andreessen Horowitz

“You got what it takes, but not enough to get started” — Too Short. An often-discussed problem today is that talent is more evenly distributed than opportunity. The conversation generally revolves around opportunity translating into a massive mountain of necessary … Uncategorized hustlin Hustlin' Tech

We've joined forces with Chargify


As to not bury the lede, we’re excited to announce that we’ve partnered with Chargify to strengthen their metrics and reporting capabilities. With ProfitWell’s inception 7 years ago, we began with a mission of understanding and compiling a unified theory for subscription growth.

Driving Discovery and Experimentation in your Organization

Speaker: Teresa Torres, Product Discovery Coach, Product Talk, David Bland, Founder and CEO, Precoil, and Hope Gurion, Product Coach and Advisor, Fearless Product LLC

If you want to build what matters, you can't move forward blindly. But to make progress, you can't let things slow to a crawl while you focus resources on gathering data. This is where continuous discovery and experimentation come in. Join Teresa Torres (Product Discovery Coach, Product Talk), David Bland (Founder, Precoil), and Hope Gurion (Product Coach and Advisor, Fearless Product) in a panel discussion as they cover how - and why - to build a culture of discovery and experimentation in your organization.

TTFV as a Sales KPI to Drive Engagement and Expansion

Customer Success-Driven Growth

Time to First Value (TTFV) is a commonly used Customer Engagement metric to measure the efficiency of the customer Onboarding process, but not generally a Sales KPI. But it should be.

The Subscribed World Tour – Coming to a City Near You


The Subscribed World Tour is heading to a city near you. 5,500+ attendees, 300+ speakers, 50+ industries, 10 countries. The post The Subscribed World Tour – Coming to a City Near You appeared first on Zuora. Subscribed Events


Weekly Walk with Appcues’ Founder, Jonathan Kim

OpenView Labs

The post Weekly Walk with Appcues’ Founder, Jonathan Kim appeared first on OpenView


Subscription Economy News – Week of 9/02/2019


Every week, we bring you the top stories and analyses from the global Subscription Economy. The post Subscription Economy News – Week of 9/02/2019 appeared first on Zuora. Subscription Economy

The Magic of Intent: Start Knowing The Goals of Your Users

Speaker: Terhi Hanninen, Senior Product Manager, Zalando, and Dr. Franziska Roth, Senior User Researcher, Zalando

It's important to know your users - what are their preferences, pain points, ultimate goals? With user research and usage data, you can get a great idea of how your users act. The tricky part is, very few users reliably act the same way every time they use your product. Join Terhi Hanninen, Senior Product Manager, and Dr. Franziska Roth, Senior User Researcher at Zalando, as they explain how they were able to reach a new level of user understanding - by taking their user research and segmenting their users by point-in-time intent. You'll leave with a strategy to change how your product team, and organization at large, understands your users.

Recur Now 9/5: Is Disney+ prepped for pro digital delivery?


Today, we're catching up with sir Walt Disney. Our crew also considers being totally remote employees. Stick with us for today's top subscription happenings. Today's Top Subscription News. INBOUND 2019. INBOUND 2019 is here. Thanks to HubSpot, industry professionals are putting their heads together in Boston to talk everything marketing and sales. INBOUND is stacked with speakers including celebrities Chelsea Handler, Janelle Monae, and Elizabeth Gilbert.

Why hybrid blockchains will dominate ecommerce

IT World

When Facebook launches its cryptocurrency Libra in 2020, it will need a public-facing blockchain network for consumers who purchase items using digital wallets and a private blockchain network for the banks backing the new digital currency. The concept of setting up "hybrid blockchains," where one is public or consumer-facing and the other is permissioned for corporate transcations behind the scenes, is expected to become a mainstay as the business of blockchain matures.

Atlassian adds free tiers for Jira and Confluence

IT World

Atlassian today added new pricing tiers for its cloud products , including free and premium options for Jira Software and Confluence. The Australian company hopes the free editions, in particular, can entice new customers onto its cloud services. Entry-level versions of Jira Software, Jira Service Desk, Jira Core and Confluence will be available at no cost “in the coming months” said Atlassian.