Thu.Sep 05, 2019

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Reducing SaaS Customer Churn: 10 Multi-Team Tactics to Drive Loyalty

Sales Hacker

Who’s responsible for retaining your SaaS customers? Sales? Marketing? Customer support? Customer success? All of the above! Because retention is a team sport — and customer churn is the opponent. In this article, we’ll talk about how sales reps (along with Marketing , Customer Success , and others) can keep customer churn to a minimum. 10 Ways to Reduce SaaS Customer Churn and Create Loyal, Long-term Users.

Churn 72
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A Mental Model for Prioritizing Your Startup's Energies

Tom Tunguz

I’ve playing with a new mental model for early-stage startups: a pendulum. This pendulum oscillates between the limiting factors of the business at different stages. There only two limiting factors in this mental model: product and go to market. At the moment a startup is founded, the business is product limited. You can’t do much without a product.

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Time to First Value (TTFV) is a Customer Onboarding Goal

Sixteen Ventures

Time to First Value (TTFV) is a commonly used Customer Engagement metric to measure the efficiency of the customer Onboarding process. Unfortunately, the way this metric is used is almost always wrong. Time to First Value (TTFV) is the amount of time between the close of the sale and when the customer is Onboard. Your customers are considered “Onboard” once they get actual value from OR (in more complex scenarios) see the real value potential in – outside of the promises made by marketing and sa

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How to Successfully Find and Vet a Content Creator for Your Agency or Business

The Daily Egg

(A Note from Crazy Egg’s Departing GM, Suneet Bhatt: This is the second guest post from our friends at Verblio, a community of content marketing experts for hire, who focus on creating you excellent blog content and then, getting people to read it. One of the biggest challenges we hear from our community is how hard it […]. The post How to Successfully Find and Vet a Content Creator for Your Agency or Business appeared first on The Daily Egg.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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How Google Search Console Can Help Every Business Thrive

Nimble - Sales

Google Search Console is a powerful tool. One cannot overlook the diverse ‘search’ data that it provides. Constant analysis of the search console data can help your website climb the top ranks progressively and boost its online visibility. However, to enjoy the benefits, you must upgrade your SEO strategies accordingly, and for that, you need […].

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TTFV as a Sales KPI to Drive Engagement and Expansion

Sixteen Ventures

Time to First Value (TTFV) is a commonly used Customer Engagement metric to measure the efficiency of the customer Onboarding process, but not generally a Sales KPI. But it should be. How can we hold Sales accountable for the customers they bring in – getting them Onboard and setup for long-term success (and expansion!) – without them owning the customer post-sale?

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The Hustler’s Guide to Getting Paid

Andreessen Horowitz

Hustlin’ Tech is a new show (part of the a16z Podcast) that introduces the technology platforms — and mindsets — for everybody and anybody who has the desire, the talent, and the hustle to do great things.

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[Webinar] Selling Software Globally in the PSD2 Era: What Software Companies Need to Know

FastSpring

Prepping for the second installment of the European Union’s revised Payment Services Directive (PSD2) is a daunting task for companies of all sizes. Due to the uncertainty and ambiguity that accompanies the regulatory update, many software companies are left with questions about the future of their online sales in the PSD2 era. Many are asking questions like: Does the PSD2 affect my business even though I am not headquartered in the EU?

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Why is Customer Engagement Important and Valuable?

Totango

The difference between a friend and an acquaintance is the regularity and depth of your communication. A friend is part of your day-to-day life. You speak often, and you’re familiar with each other’s lives. An acquaintance, on the other hand, is someone you might only encounter occasionally when your paths cross. In business, customers should be more like friends than acquaintances.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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No B.S. Sales Coaching: Where Excellent Sales Teams Come From

Sales Hacker

Sales teams where the manager spends more than 20% of their time coaching reps outperform other sales teams by up to 25%. But most of the time, sales managers don’t feel they have the time to coach their reps. And most sellers think their managers aren’t effective coaches anyway. Reserve your spot in this live webinar with Justin Welsh, former SVP of sales at PatientPop, and Artie Davis from PebblePost, for a no B.S. conversation about how good coaching really happens.

Sales 53
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The Hustler’s Guide to Preschool

Andreessen Horowitz

Hustlin’ Tech is a new show (part of the a16z Podcast) that introduces the technology platforms — and mindsets — for everybody and anybody who has the desire, the talent, and the hustle to do great things.

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How to Scale Your Coaching Efforts to Build a World Class Sales Team

Sales Hacker

So you’ve perfected your sales onboarding and training, but what are you doing to keep your reps at the top of their game every day after that? A growing team makes it even more difficult to give your reps the coaching they deserve. The post How to Scale Your Coaching Efforts to Build a World Class Sales Team appeared first on Sales Hacker.

Scale 49
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Introducing ‘Hustlin’ Tech’ — Our Guides to Technology for Hustlers

Andreessen Horowitz

“You got what it takes, but not enough to get started” — Too Short. An often-discussed problem today is that talent is more evenly distributed than opportunity.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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How to pick the best cloud accounting software

ITPro

In-depth. There are myriad cloud accounting software products on the market, but which one is best for you?

Cloud 57
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Subscription Economy News – Week of 9/02/2019

Zuora

Every week, we bring you the top stories and analyses from the global Subscription Economy. The post Subscription Economy News – Week of 9/02/2019 appeared first on Zuora.

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Deal Desk Automation: The Heart of Digital Transformation

Navint

What is deal desk? Good question! Simply put, it provides a consistent process for approving complex, non-standard pricing and/or contract terms by leveraging cross-functional teams that may include Sales, Sales Operations, Finance, Product Management, and Legal. Deal desks are popular in B2B companies; more than 70% have a deal desk in their Sales organization.

Finance 40
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The Subscribed World Tour – Coming to a City Near You

Zuora

The Subscribed World Tour is heading to a city near you. 5,500+ attendees, 300+ speakers, 50+ industries, 10 countries. The post The Subscribed World Tour – Coming to a City Near You appeared first on Zuora.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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We've joined forces with Chargify

ProfitWell

As to not bury the lede, we’re excited to announce that we’ve partnered with Chargify to strengthen their metrics and reporting capabilities. With ProfitWell’s inception 7 years ago, we began with a mission of understanding and compiling a unified theory for subscription growth. Essentially, we wanted to understand the truth behind why recurring revenue businesses grow, what contributes to that growth, and how we can replicate that growth for our users.

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Meet the Interns: September 2019

Zuora

by Zuora interns: Cami Steppe, Employee Communications, and Sarah Shaffer, Employer Brand Marketing And that’s a wrap… Zuora Interns are […]. The post Meet the Interns: September 2019 appeared first on Zuora.

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Recur Now 9/5: Is Disney+ prepped for pro digital delivery?

ProfitWell

Today, we're catching up with sir Walt Disney. Our crew also considers being totally remote employees. Stick with us for today's top subscription happenings. Today's Top Subscription News. INBOUND 2019. INBOUND 2019 is here. Thanks to HubSpot, industry professionals are putting their heads together in Boston to talk everything marketing and sales. INBOUND is stacked with speakers including celebrities Chelsea Handler, Janelle Monae, and Elizabeth Gilbert.

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Why hybrid blockchains will dominate ecommerce

IT World

When Facebook launches its cryptocurrency Libra in 2020, it will need a public-facing blockchain network for consumers who purchase items using digital wallets and a private blockchain network for the banks backing the new digital currency. The concept of setting up "hybrid blockchains," where one is public or consumer-facing and the other is permissioned for corporate transcations behind the scenes, is expected to become a mainstay as the business of blockchain matures.

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10 Red Flags in Integrated Payment Partnerships: Moving Towards a Mutual Benefit

Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.

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Weekly Walk with Appcues’ Founder, Jonathan Kim

OpenView Labs

The post Weekly Walk with Appcues’ Founder, Jonathan Kim appeared first on OpenView.

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Intercom on Product: Rise of the “keyboard-first” generation

Intercom, Inc.

?. In the latest episode of Intercom on Product, our SVP of Product Paul Adams and I dive into this question, and unpack what the sudden rise of a new generation of “keyboard-first” apps that focus on speed says about product design and how products evolve over time. In particular, we discuss the trend for a sort of command-line interface in a new breed of productivity apps that offer “ shortcuts to superpowers. ” How do we think about information architecture (IA) in a world where c

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Atlassian adds free tiers for Jira and Confluence

IT World

Atlassian today added new pricing tiers for its cloud products , including free and premium options for Jira Software and Confluence. The Australian company hopes the free editions, in particular, can entice new customers onto its cloud services. Entry-level versions of Jira Software, Jira Service Desk, Jira Core and Confluence will be available at no cost “in the coming months” said Atlassian.

Cloud 8
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How Stripe Built a Sales Organization to Successfully Sell to Developers

OpenView Labs

As software pervades every sector of the world economy, the developers building it are rapidly becoming the most important buyers of technology and infrastructure in companies of all sizes. As a company that builds economic infrastructure for the internet – Stripe’s ability to connect with developers is central to our mission. Too often, developers are treated as an idiosyncratic and difficult audience – hard to reach, tricky to engage and challenging to sell to.

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Embedded Analytics: A Force Multiplier for Business

The possibilities for embedded analytics to drive real value for businesses, end users, and society are as fascinating as they are limitless. No matter the industry, brand after brand is finding that analytics can be the solution to a multitude of business challenges. Go deep with five insightsoftware customers as they share the details of their analytics journeys and discuss the transformative power of data.