Wed.Jul 01, 2020

The “Covid Boost” for SaaS Will Last Years

SaaStr

Q: What impact will the effects of covid have on the SaaS industry? Many of us in SaaS are really struggling now. Restaurants, events, recruiting, and so many other industries are in deep trouble.

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Best Domain Registrars

The Daily Egg

Your website needs a domain name. For that, you’ll need to go through a domain registrar. I’ve purchased hundreds of domains throughout my career. Over the years, I’ve used about every domain registration platform on the market.

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How Top Sales Leaders are Adjusting their Sales Process (Video + Transcript)

SaaStr

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Sam Blond | CSO @ Brex. Kristen Habacht | VPS @ Atlassian. Jason Lemkin: I’ll give folks just a minute to come back.

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Benchmarks: Don't Hide This SaaS Benefit

Practical Advice on SaaS marketing

A company may have lots of ways to know what’s going on inside their organization. But it’s more difficult to know what’s going on outside. How are they doing relative to other companies. What are others doing that they can learn from? What mistakes are others making that they can avoid?

Grundfos: Water Pumps and Solutions to Water-as-a-Service

Zuora

Q& A with Fredrik Östbye, Group VP and Head of FutureLab at Grundfos, the man behind the company’s digital transformation initiatives. The post Grundfos: Water Pumps and Solutions to Water-as-a-Service appeared first on Zuora.

How to Adapt & Succeed When Pivoting to an Inside Sales Strategy

Sales Hacker

One of the professions that’s seen the most pandemic upheaval due to COVID-19 is outside sales. Sellers who typically meet with clients and customers face-to-face have been forced to sell remotely. And this can be a difficult adjustment to make.

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20 Best Customer Support Tools: Our Favorite Budget-Friendly and Scalable Solutions for Growing Teams

Groove HQ

Our favorite tools for growing businesses looking to keep costs down and efficiency way up. The post 20 Best Customer Support Tools: Our Favorite Budget-Friendly and Scalable Solutions for Growing Teams appeared first on Groove Blog. Customer Support

The Pandemic Phase I Stress Test is Over. Is Your IT Team Ready for Phase II?

OpenView Labs

The Phase I stress test is over. Twelve weeks ago the majority of American knowledge workers were forcibly relocated from their corporate offices to home desks, kitchen tables and basement workbenches.

The Dream of Remote Work Is Here to Stay: 3 Common IT Pitfalls to Avoid in a World of SaaS

BetterCloud

The following is an excerpt from our new eBook, The Dream of Remote Work Is Here to Stay: 10 Common IT Pitfalls to Avoid in a World of SaaS. To download the full eBook, click here. Today, the dream of remote work has become a reality.

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What Is a Knowledge Base? (Answer: Instant ROI for Anyone Delivering Support)

Groove HQ

Tired of answering the same support questions over and over and over again? A knowledge base is the answer. He was a founder at a small tech startup that was just gaining traction. I was a freelance writer. His company was adding customers daily, which was great—but also a problem.

Customer Interviews: The Most Insightful B2B Marketing Technique Marketers Often Ignore

Chart Mogul

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. B2B marketing is much more complicated than consumer marketing. That’s because B2B businesses address particular niches, where customers don’t spend as much time online.

Moving from reactive to proactive customer support

Inside Intercom

Today, customer expectations are at an all-time high. Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for support reps to address.

How To Start a Marketing Strategy

Adhere Creative

If you were ever exploring the idea of partnering with a marketing agency to help take your business to the next level, I’m sure you have some pretty amazing pitches and promises of success that seem too good to be true. This is an ugly stain on the marketing community.

Virtually Expressing Yourself at Work

Zuora

By Christian Keegan, Zuora Employee Communications Intern Individuality is powerful. While teams unite around a single purpose, you cannot […]. The post Virtually Expressing Yourself at Work appeared first on Zuora. Life at Zuora

4 Key Considerations for Credit Card Payment Integrations for SaaS With Recurring Payments

Agile Payments

Any software application having a requirement to accept payments will most likely need to integrate a credit card solution. Even applications with a subscription model will likely do so, even though ACH processing lends itself very nicely to models with a recurring payment component.

Are Organizations Moving Toward the Sustainability of the Exceptional?

Zuora

This article by Zuora’s Michael Mansard, Director of Business Model Transformation, and INSEAD’s Wolfgang Ulaga, Professor of Marketing, was originally […]. The post Are Organizations Moving Toward the Sustainability of the Exceptional? appeared first on Zuora.

3 Considerations for Your SaaS' Payment Gateway Integration

Agile Payments

Having been supplying payment gateway integration solutions for over 20 years now, we certainly hear some common themes when discussing potential integration solutions with prospective clients.

How a CRM Can Help You Cash In on Hyperlocal Marketing

Nimble - Sales

Customer relationship management (CRM) software is all about building business relations with your current and potential customers. A CRM tool can help you offer more appropriate help to people based on their stage in the sales journey, needs, budget, and more.

Funnel Hacking: How to Build a Content Marketing Funnel

Teamgate

Imagine this. You’ve finally launched your long-anticipated product to the world. You’ve hired the best hands and have vetted the product as a standard and quality one in its niche. You have amazing content and all looked fine except the sales. The sales suck and it’s not promising.

How to Use Nimble CRM to Search for a New Job

Nimble - Sales

Looking for a new job is a job in itself. It takes an incredible amount of time and effort. You spend hours and hours on research, making adjustments to your resume, tailoring cover letters, applications, and sending follow-ups after your interviews.