Wed.Jul 01, 2020

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The “Covid Boost” for SaaS Will Last Years

SaaStr

Q: What impact will the effects of covid have on the SaaS industry? Many of us in SaaS are really struggling now. Restaurants, events, recruiting, and so many other industries are in deep trouble. But on balance, Covid-19 is dramatically accelerating SaaS: During “Shelter Plus” times, in the end, we’ve worked more in the Cloud: More Zooms. You know this, but also.

SaaS 363
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Best Domain Registrars

The Daily Egg

Your website needs a domain name. For that, you’ll need to go through a domain registrar. I’ve purchased hundreds of domains throughout my career. Over the years, I’ve used about every domain registration platform on the market. I’ve had excellent experiences with some, terrible experiences with others, while the rest fell somewhere in between. Based […].

Marketing 338
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Moving from reactive to proactive customer support

Intercom, Inc.

Today, customer expectations are at an all-time high. Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for support reps to address. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need.

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Benchmarks: Don't Hide This SaaS Benefit

Practical Advice on SaaS marketing

A company may have lots of ways to know what’s going on inside their organization. But it’s more difficult to know what’s going on outside. How are they doing relative to other companies. What are others doing that they can learn from? What mistakes are others making that they can avoid? During the height of the Covid-19 crisis, one of my clients asked a few dozen customers what they were doing to adjust to the new business conditions.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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4 Key Considerations for Credit Card Payment Integrations for SaaS With Recurring Payments

Agile Payments

Any software application having a requirement to accept payments will most likely need to integrate a credit card solution. Even applications with a subscription model will likely do so, even though ACH processing lends itself very nicely to models with a recurring payment component. The fact of the matter is that credit cards are the go-to payment modal in the card not present space.

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3 Considerations for Your SaaS' Payment Gateway Integration

Agile Payments

Having been supplying payment gateway integration solutions for over 20 years now, we certainly hear some common themes when discussing potential integration solutions with prospective clients. As one prospect put it, "I think it's now become part of the developers DNA that Stripe is the defacto integration solution." Who can argue with elegant API's and fairly ease of boarding, right?

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Grundfos: Water Pumps and Solutions to Water-as-a-Service

Zuora

Q& A with Fredrik Östbye, Group VP and Head of FutureLab at Grundfos, the man behind the company’s digital transformation initiatives. The post Grundfos: Water Pumps and Solutions to Water-as-a-Service appeared first on Zuora.

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What Is a Knowledge Base? (Answer: Instant ROI for Anyone Delivering Support)

Groove HQ

Tired of answering the same support questions over and over and over again? A knowledge base is the answer. He was a founder at a small tech startup that was just gaining traction. I was a freelance writer. His company was adding customers daily, which was great—but also a problem. More customers meant more support […]. The post What Is a Knowledge Base?

Startup 101
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Tune in to the Pressing Matters Podcast to Learn How to Sell WordPress Plugins Worldwide

FastSpring

As a full-service ecommerce partner, we here at FastSpring have always had an affinity for the WordPress community. That’s because our robust platform directly supports businesses around the world that sell WordPress themes, plugins, and more. And software providers that power their websites with WordPress use our plugin to build highly customized shopping experiences that convert and drive more revenue directly from their site.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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20 Best Customer Support Tools: Our Favorite Budget-Friendly and Scalable Solutions for Growing Teams

Groove HQ

Our favorite tools for growing businesses looking to keep costs down and efficiency way up. The post 20 Best Customer Support Tools: Our Favorite Budget-Friendly and Scalable Solutions for Growing Teams appeared first on Groove Blog.

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The Pandemic Phase I Stress Test is Over. Is Your IT Team Ready for Phase II?

OpenView Labs

The Phase I stress test is over. Twelve weeks ago the majority of American knowledge workers were forcibly relocated from their corporate offices to home desks, kitchen tables and basement workbenches. IT teams scrambled to respond to the work-from-home lockdown by developing new procedures for provisioning home equipment, deploying new collaboration tools, beefing up their VPN networks and redesigning their service desk support procedures.

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How to Adapt & Succeed When Pivoting to an Inside Sales Strategy

Sales Hacker

One of the professions that’s seen the most pandemic upheaval due to COVID-19 is outside sales. Sellers who typically meet with clients and customers face-to-face have been forced to sell remotely. And this can be a difficult adjustment to make. And while many cities are starting to relax their self-quarantine mandates, things won’t be completely normal again for quite some time.

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How to Use Nimble CRM to Search for a New Job

Nimble - Sales

Looking for a new job is a job in itself. It takes an incredible amount of time and effort. You spend hours and hours on research, making adjustments to your resume, tailoring cover letters, applications, and sending follow-ups after your interviews. In order to stand out from the crowd and get a chance of an […]. The post How to Use Nimble CRM to Search for a New Job appeared first on Nimble Blog.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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5 disruptive forces that will transform the supply chain

DeepStream

Let’s go invent tomorrow instead of worrying about what happened yesterday.”. – Steve Jobs. Emerging technologies are changing the daily processes for businesses in procurement and supply management. There is an urgent need for managers to build their capacities to take advantage of the new opportunities presented by technological innovations. But for anyone working in procurement to fully leverage the emerging opportunities, they must first acquaint themselves on the critical aspects of these t

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How a CRM Can Help You Cash In on Hyperlocal Marketing

Nimble - Sales

Customer relationship management (CRM) software is all about building business relations with your current and potential customers. A CRM tool can help you offer more appropriate help to people based on their stage in the sales journey, needs, budget, and more. Geography is another customer attribute worth paying attention to while working with your CRM […].

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How To Start a Marketing Strategy

Adhere Creative

If you were ever exploring the idea of partnering with a marketing agency to help take your business to the next level, I’m sure you have some pretty amazing pitches and promises of success that seem too good to be true. This is an ugly stain on the marketing community. All too often, marketers over-promise and under-deliver for their clients to the point where trust breaks down and clients get burned by their marketing partners.

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Lean startup experiments: Hiring humans instead of building technology

CloseSaaS

Back in the days when we ran our sales consultancy and sales outsourcing company, we did a lot of cold calling for Silicon Valley technology companies. One of our clients was selling software directly to doctors. And the main challenge we had with this was that doctors are really hard to reach.

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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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Are Organizations Moving Toward the Sustainability of the Exceptional?

Zuora

This article by Zuora’s Michael Mansard, Director of Business Model Transformation, and INSEAD’s Wolfgang Ulaga, Professor of Marketing, was originally […]. The post Are Organizations Moving Toward the Sustainability of the Exceptional? appeared first on Zuora.

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How Top Sales Leaders are Adjusting their Sales Process (Video + Transcript)

SaaStr

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Sam Blond | CSO @ Brex. Kristen Habacht | VPS @ Atlassian. Jason Lemkin: I’ll give folks just a minute to come back. Never mind, I guess we can start right now. A little bit of a bit of bump. Sorry about that, everybody.

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Jul 01 – Customer Success Jobs

SmartKarrot

Role: Platform Partnership Manager Location: Newyork, US Organization: Stripe Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads. Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well a

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11 Easy Ways to Boost Feature Activation and Delight your Users

User Pilot

Feature activation can make or break your product. That's not an exaggeration. It doesn’t matter what features you build if your users aren't using them. And if they end up not using most of your product's features, then your product isn't providing enough value. That's what leads to churn. Customer retention and feature activation are closely linked.

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Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.

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How does Customer Success / Client Success work within the Enterprise?

SmartKarrot

As B2B companies are on the verge to innovate their respective business models, they have come to learn more about the interminable power the customers have. With the convergence of data availability and business needs, these innovators are taking a notch up beyond the mundane support and service and proactively driving enterprise customer success. To ensure that your customers achieve their actual desired outcomes, it is you who has to work them towards the goal.

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Customer Interviews: The Most Insightful B2B Marketing Technique Marketers Often Ignore

Chart Mogul

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. B2B marketing is much more complicated than consumer marketing. That’s because B2B businesses address particular niches, where customers don’t spend as much time online. Also, B2B customers are not as easy to convince to respond to surveys or click on CTA buttons as regular consumers are.

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The #1 client onboarding checklist

SmartKarrot

Source. With a subscription based business model, it is of utmost important that you provide a delightful customer experience in every interaction with your clients. That is the only way to make sure that your client stays for long term with your business. Getting started with a client in the right way is most important in building a long lasting relationship with clients.

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The Dream of Remote Work Is Here to Stay: 3 Common IT Pitfalls to Avoid in a World of SaaS

BetterCloud

The following is an excerpt from our new eBook, The Dream of Remote Work Is Here to Stay: 10 Common IT Pitfalls to Avoid in a World of SaaS. To download the full eBook, click here. Today, the dream of remote work has become a reality. A return to “business as usual” is highly unlikely for many companies. In fact, several large enterprises announced permanent extensions of work from home (WFH) early in the pandemic.

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10 Red Flags in Integrated Payment Partnerships: Moving Towards a Mutual Benefit

Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.

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Customer Interviews: The Most Insightful B2B Marketing Technique Marketers Often Ignore

Chart Mogul

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. B2B marketing is much more complicated than consumer marketing. That’s because B2B businesses address particular niches, where customers don’t spend as much time online. Also, B2B customers are not as easy to convince to respond to surveys or click on CTA buttons as regular consumers are.

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Funnel Hacking: How to Build a Content Marketing Funnel

Teamgate

Imagine this. You’ve finally launched your long-anticipated product to the world. You’ve hired the best hands and have vetted the product as a standard and quality one in its niche. You have amazing content and all looked fine except the sales. The sales suck and it’s not promising. Let’s stop there. You know how it feels right?

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Virtually Expressing Yourself at Work

Zuora

By Christian Keegan, Zuora Employee Communications Intern Individuality is powerful. While teams unite around a single purpose, you cannot […]. The post Virtually Expressing Yourself at Work appeared first on Zuora.