Tue.Aug 17, 2021

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Best Practices for B2B SaaS Financial Operations

OPEXEngine

If you’ve underestimated the importance of financial operations for both the short and long-term success of your SaaS business, you’re not alone. With the explosive growth of the SaaS business model impacting businesses worldwide, many are navigating SaaS financial operations and subscription management for the first time. If you fall into this camp or feel like your financial operations could use some help, we’ve found these best practices to work time and again for growing B2B SaaS businesses:

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Dear SaaStr: How Long Should a CEO Continue Being the Head of Product?

SaaStr

Q: Dear SaaStr: How Long Should a CEO Continue Being the Head of Product? Roughly for me, for as long as it’s about a 10-hour a week job. Or often, maybe only up to $3m-$5m in ARR or so. In SaaS at least, founders make two mistakes again and again: First, try to hire a full-time “head of product” once the product gets complex. Once your product has 50–100 workflows, dozens of use cases, 100s or 1000s of customers, etc. … it’s just too much to hack and juggle informally.

SaaS 361
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Preset Cloud - The Visualization Layer for the Modern Data Stack

Tom Tunguz

At Redpoint, we believe the 2020s will be the decade of data. Today, we’re announcing our partnership with Preset.io, a company providing the visualization layer for the modern data stack. In addition, Preset.io announces Preset Cloud, a fully hosted cloud service for Apache Superset, is generally available. Preset provides a managed service of Apache Superset, an open source business intelligence software which Maxime Beauchemin started in at Airbnb.

Cloud 306
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5 Interesting Learnings from Coupa at $700,000,000 in ARR

SaaStr

Coupa is one of our favorite enterprise SaaS leaders at SaaStr, and one more folks should know about. It dominates the enterprise segment of a huge space — Spend Management — and completely eclipsed its predecessor, SAP/Ariba, which was an early SaaS leader. They are at 2,000 customers, a stunning 40% revenue and 46% billings growth, at $700m in ARR.

Payments 315
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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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The Complete Guide to Human Resources Salary

The Daily Egg

How much money can you make in human resources? What’s the average salary in HR? This in-depth guide will answer these common. The post The Complete Guide to Human Resources Salary appeared first on The Daily Egg.

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The Complete Guide to Payroll Reconciliation

The Daily Egg

Payroll reconciliation is far from exciting, but it’s one of the most important parts of running any business. This in-depth guide will. The post The Complete Guide to Payroll Reconciliation appeared first on The Daily Egg.

Business 286
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8 Tips for a Brand Awareness Campaign

Neil Patel

Brand awareness refers to how memorable your brand or company is to your target consumers. It’s how easily people recognize your brand when, for example, they hear your company name or see your logo. How do you build brand awareness, especially if you’re a new company? Through a carefully crafted brand awareness campaign, that’s how. Below, I’ll show you what brand awareness campaigns are and why they matter, and walk you through the steps to building your own successful branding campaign.

Branding 145
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How to Set Up Your CRM & Organize Your Contacts

Nimble - Sales

So you’ve just decided to delve into the world of CRM… Congratulations! CRM is a helpful tool for building up those valuable relationships, whether it’s for work, your own small business, or personal use. But we’re sure you already knew that! To help you get started in your CRM journey, we’ve put together a quick […]. The post How to Set Up Your CRM & Organize Your Contacts appeared first on Nimble Blog.

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Upcoming Free Webinar: 7 Hidden Tactics From The Fastest Growing E-Commerce Companies

Neil Patel

Are you struggling to grow your e-commerce business? Sick of low conversion rates? You’re not alone. On average, only 3% of e-commerce website visitors converted into customers. Yikes. Yet, brands like the Dollar Shave Club and AppSumo are making millions even during a global pandemic. You want to join their ranks, but you’re just not sure what you’re doing wrong.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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How to Import, Augment, and Segment Customers in Baremetrics

Baremetrics

Baremetrics makes it easy to understand customer data and make data-driven decisions. This article will walk you through the process of importing, augmenting, and segmenting customer data to get the insights you’re looking for. SaaS and subscription businesses rely on Baremetrics for metrics, dunning, customer engagement, and more. Start a free trial today.

Churn 105
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What’s Next for Your Tech? Get the 2021 Sales Stack Report

Sales Hacker

This article is only 239 words. Why? Because you’re not here for me. You’re here for the insights from our 2021 sales stack report. . (In fact, if you want you can skip the rest of this and head right to the report. I won’t be offended.). As selling gets more complex—and relationship-based sales becomes even more important—the sales stack is getting more complex, too. .

Sales 103
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Customer Attrition: How to Measure It and Prevent It

Baremetrics

Customer attrition is the term used to describe the loss of paying customers from a business. Customer attrition is also called customer churn and is often considered a natural part of business evolution. A customer could stop using your service for one or more reasons, whether it’s a one-time customer or a loyal customer. The big question is this: Did the customer stop voluntarily or involuntarily?

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What Happens When “Love Your Customers” Becomes More Than Lip Service

OpenView Labs

“Love” isn’t often the first thing that comes to mind when we think about our professional lives, but maybe it should be. After all, it’s the things we really love that make our days, our careers, and our lives fulfilling. . And Krista Anderson-Copperman has had a very fulfilling career. She began it at Salesforce , where she spent thirteen very productive years in customer support and customer success roles.

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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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Hi from David at P9

Point Nine Land

Hi everyone, David here! I came to the conclusion that a 9 second Loom video , although on brand, didn’t feel like a sufficient intro to me and the things I will be working on at Point Nine. To help elaborate, I thought I would ask the P9 Team what other things they might want to know about me. So, here are some of the answers. luckily there were only 9 ;) Bonus points if you can figure out what this means!

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PODCAST 174: Mastering Sales Expression with Tom Stern

Sales Hacker

In this episode of the Sales Hacker podcast, we have Tom Stern , President at Stern Executive Search and author of Fear Less, Sell More. Join us for a fantastic (and humorous) conversation about sales expression, the deliberate use of the voice as an instrument to create a human connection. powered by Sounder. If you missed episode 173, check it out here: Training Leaders Create Leaders with Keith Daw.

Sales 84
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9 sales optimization strategies to set your sales team up for success

CloseSaaS

How optimized is your sales workflow? Learn quick tips to get started with sales optimization—keep it simple, turn data into actions, avoid the trends, take advantage of automation, stay focused on your customer.

Sales 52
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When Should You Buy Customer Success Software?

SmartKarrot

When your SaaS company gains customers, they need help tracking and keeping customers. You need to have a great customer success platform that assesses customer relationships, product usage, customer onboarding and more. A dedicated customer success platform has multiple benefits. But it can be a bad purchase of your business is not right and ready for it.

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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Google Search Trends for “Customer Success”

ChurnZero

Of course, those of us in the Customer Success industry know that CS has become a very popular practice, department, and role specifically over the last 5-6 years, but what does this growing interest in the topic really look like? To help answer this question we will turn to Google Trends data to visualize how often “Customer Success” has been searched across the internet.

Trends 98
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Aug 17 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Bethesda, MD, US Organization: Mytonomy As a Director, Customer Success, you will monitor every step of the deployment process; from planning to go live, and post-launch optimization. Coordinates all aspects of project implementation working closely with the client and internal project team members to meet targeted deadlines according to obligations outlined in each client contract.

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Google Search Trends for “Customer Success”

ChurnZero

Of course, those of us in the Customer Success industry know that CS has become a very popular practice, department, and role specifically over the last 5-6 years, but what does this growing interest in the topic really look like? To help answer this question we will turn to Google Trends data to visualize how often “Customer Success” has been searched across the internet.

Trends 52