Thu.Jan 24, 2019

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5 Tips To Minimize “Churn and Burn” Behavior in Your Sales Team

SaaStr

As you scale your salesteam, unless you are very careful whom you hire and how you train them, incentives being what they are in variable compensation, some negative behavior will creep in. Prospects will be … if not lied to … then told half truths. Told that the product does something it doesn’t quite do. That a use case makes sense, when it doesn’t.

Scale 224
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Salesforce’s Mike Kreaden on how to build a platform to drive growth

Intercom, Inc.

Knowing when it’s time to become a platform is a delicate thing, as Mike Kreaden , Managing Director of Salesforce Incubator, discovered. Transitioning into an effective marketplace required keen attention to the evolving needs of their customers – who wanted to connect to third-party partners. Mike has been in and around startups for the better part of three decades: as a consultant, as a co-founder and now as the Managing Director of Salesforce Incubator, which propels new startups into the ma

Scale 151
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Setting up for early success as a SaaS startup

SaaStock

On this week’s podcast, we talk with Cristina Vila, Founder of Cledara, which was crowned the Best SaaS Startup of 2018 during SaaStock18 in Dublin last year. . Cristina grew up in Spain and from a young age enjoyed the dinner conversations with her dad, in which he would speak about running his business. The aptitude for entrepreneurship only increased from there, and on June 30th, 2018, Cristina left the startup she had been working for in order to start her own.

Startup 124
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Serving the People First Enterprise

Tom Tunguz

Last year, I talked wrote 1% of Salesforce’s Revenue Makes a Unicorn. The post talked about the potential in the SaaS ecosystem for startups to identify underserved customers in existing installed bases of incumbents and build big companies serving them better. Kustomer is a customer support software business based in New York that is doing just that.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Becoming a lead magnet: How Kate Turchin, the Cloud Security Singer, went from working a tiny territory to an online sales sensation in a few short weeks

Predictable Revenue

On this edition of The Predictable Revenue Podcast, co-host Collin Stewart welcomes the pod’s first online singing sensation: Kate Turchin, the “Cloud Security Singer.”. The post Becoming a lead magnet: How Kate Turchin, the Cloud Security Singer, went from working a tiny territory to an online sales sensation in a few short weeks appeared first on Predictable Revenue.

Cloud 100

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What is the difference between Customer Support and Customer Success?

CustomerSuccessBox

Customer Success is a new phenomenon and so, several companies club it with customer support. They feel that customer success is an extension to customer support. That is NOT true. All the functions post sales have gained importance in the subscription economy as now the power is in the hands of the customers. Anytime the customers feel that the product is not delivering the value that was promised or the customer experience is not good, they can easily move to a competing product.

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Customer Engagement Solutions for the Customer-Centered Economy

Totango

Your customers should be your greatest obsession. The digital transformation of business has created a customer-centered economy built on subscriptions, personalized services, and new definitions of customer loyalty. No longer can we be content with a traditional account management relationship that consists of monthly calls and simple questions of, “Is everything okay?”.

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3 Reasons Why On-Demand Startups Need a CRM

Nimble - Sales

One of the surefire ways towards a successful business is catering to the on-demand services. No matter which industry you come from (transportation, electronics, hospitality, or health care) the current situation clearly states the popularity of on-demand services almost everywhere. If there is a demand for any particular service, you will surely end up finding […].

Startup 58
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Cisco’s AppDynamics software ties in SDN, serverless for greater app management

IT World

Cisco’s AppDynamics business rolled out a raft of enterprise technologies it said will help customers better manage everything from software-defined networks and serverless computing environments to application performance.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Workshop: How to Leverage Competitor Research to Increase Conversions

GetUplift

Ever looked at a big competitor’s site and thought: Whoa. They sure know what they’re doing? Maybe I should try something similar… Yeah… A lot of us have. Truth is, you never really know what lies behind your competitors’ design, messaging and strategy. And directly comparing your features, pricing and pages to their features, pricing and pages won’t really get your that far.

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Ockam SDK taps blockchain-based identity services for IoT

IT World

Ockam has released an open source SDK, based on Google’s Go language , to allow developers to build identify services into their Internet of Things applications. The identity services will be provided by the Ockam Network , the company’s “decentralized” cloud service platform. [ What is cloud computing? Everything you need to know now. | Also: InfoWorld’s David Linthicum explains what exactly is edge computing. ].

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Subscription60: Friday, January 25th

ProfitWell

Hello again subscription world. Abby here with your January 25th Subscription60, bringing you the recurring revenue news and resources you need to know. It’s National Opposite Day, and I have to say, I am not not unhappy to see your face here this morning. Whichever way you look at it, I’m glad to have ya. Let’s get right into it and finish out this week in style.

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Cisco’s AppDynamics software ties in SDN, serverless for greater app management

IT World

Cisco’s AppDynamics business rolled out a raft of enterprise technologies it said will help customers better manage everything from software-defined networks and serverless computing environments to application performance.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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CPA Marketing Through Instagram Story Ads: Case Study

The Marketing & Growth Hacking Publication

So, recently I got into a Facebook group with an experienced CPA Marketer. This method was shared publicly in that group. And after applying it for the past two weeks, I made over $300 in revenue. I know it is not a lot, but for the countless people in this group who are struggling to make their first $1 online, this might just be the push you need.

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Ockam SDK taps blockchain-based identity services for IoT

IT World

Ockam has released an open source SDK, based on Google’s Go language , to allow developers to build identify services into their Internet of Things applications. The identity services will be provided by the Ockam Network , the company’s “decentralized” cloud service platform. [ What is cloud computing? Everything you need to know now. | Also: InfoWorld’s David Linthicum explains what exactly is edge computing. ].