TriTuns

NOVEMBER 9, 2018

4 Things You Should Do To Develop a Proactive, Confident CS Team. When we ask clients what they most want to have as an outcome from Customer Success (CS) training, they often indicate that they want their CS team to be more confident when working with customers. They want customer success staff to be more proactive, deliver a great experience, and make sure the client achieves their goals.

Development 66

Development Customer Success Consulting Strategy 66

ChurnZero

NOVEMBER 9, 2018

The following is a guest blog post by Kayleigh Alexandra content writer for Micro Startups. . How Customer Success Differs from Customer Service, Experience & Everything Else! There’s customer service, customer success, customer experience, customer happiness, customer loyalty, customer retention… and a lot of customer confusion. Industry terminology can be useful, but it can also prove wildly disruptive when it comes to actually agreeing on strategies for getting things done — it isn’t enou

Customer Success 45

Customer Success Churn Customer Support Startup 45

Sage Intacct

NOVEMBER 9, 2018

At fast-growing SaaS companies, CFOs and finance leaders are increasingly viewed as the business-model architects who analyze and guide the organization to successful outcomes. While product teams determine product/market fit, sales leaders maximize high-margin revenue, and customer success teams deliver meaningful and measurable value for clients, it’s finance that leads the way in crafting the successful subscription economics, capital efficiency, and cash flow that drive the business forward.

Finance 40

Finance Banking SaaS Business Model 40

TriTuns

NOVEMBER 9, 2018

When we ask clients what they most want to have as an outcome from Customer Success (CS) training , they often indicate that they want their CS team to be more confident when working with customers. They want customer success staff to be more proactive, deliver a great experience, and make sure the client achieves their goals. What is interesting is that when we ask them about what their staff is like now, they are often far from this mark.

Development 40

Development Customer Success Consulting Software 40

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

CustomerSuccessBox

NOVEMBER 9, 2018

As the world is moving towards a subscription economy, all the post sales functions (customer onboarding, customer success, customer support, renewals etc) are increasing in importance. Out of all the post-sales functions, customer onboarding is one of the critical functions that decides how fast your company will grow. No matter how good your product or your sales team is, if the customer is unable to gain value during onboarding, s/he is likely to churn.

Onboarding 40

Onboarding Forecasting Customer Success Pricing 40