Tue.Dec 28, 2021

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ChurnZero’s Greatest Hits from 2021 Feat. Top 10 Articles and Other Noteworthy News

ChurnZero

It’s the end of the year which means it’s once again time for roundups of the most popular trends from the past 365 days. Leading the way, Google released their Year in Search for 2021. Who would have thought that 2021 would be the year the world searched for “y2k” more than ever before? All thanks to various trends from the late-’90s to mid-2000s coming back into style.

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Dear SaaStr: What’s the #1 Most Important Thing To Look For In Your First Sales Rep?

SaaStr

The #1 most important criterion for your first 2 reps is: would you buy from her? Leads are too precious in the early days, your brand is non-existent, and everything is quirky and undocumented. Later, this is the wrong criterion. Later, you’ll need all sorts of reps, and beyond that, you’ll have so many customers and so many different types of customers that what you would buy isn’t representative of the sales process anymore.

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Five Predictions for 2022

Tom Tunguz

Every year I make a list of predictions and score last year’s predictions. 2021 marked the second year of COVID and like other crises, the pandemic accelerated change, especially in technology pushing many technologies like SaaS, video conferencing, crypto/web3 deeper into the Perez deployment cycle. Here are my predictions for 2022: Web3 consumer products go fully mainstream with more than 35% of Americans, about 100m people, engaging with them by 2023.

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Top 10 SaaStr Podcasts of 2021: MongoDB, Hubspot, Square, Zuora, and More!

SaaStr

In honor of our 500th episode, we recently shared the Top 25 SaaStr Podcasts of All Time. (You can catch up on those here and here.) Today, to wrap up the year, we’ve got the Top 10 episodes of 2021! 10. SaaStr 423: The Misunderstandings of Enterprise Marketing and What it Really Takes to Scale with Menaka Shroff, Director of Marketing @ Google. 9.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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26 time-saving tips for the Chrome Android browser

IT World

Mobile web browsing is all about finding what you need quickly and with as little hassle as possible — well, in theory, anyway. In the real world, the act of surfing sites from your smartphone is often anything but efficient. From sites that have not-so-friendly mobile interfaces to browser commands that take far too many steps to execute, hopping around the World Wide Internuts from a handheld device can frequently leave something to be desired.

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More Trending

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How to Fight Excessive Customer Churn: 4 Winning Strategies

Totango

Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. The more customers you lose to churn, the more you have to invest in new customer acquisition to maintain your revenue, and the harder it becomes to grow your business. On the other hand, the more customers you can retain, the more revenue you gain from new customers you acquire, and the more your profit margins grow.

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Top 10 a16z Live conversations of 2021

Andreessen Horowitz

In 2021, we launched a16z Live to capture and share live discussions and events featuring, hosted, or co-hosted by a16z. Many of these different discussions and events take place on the social audio/ drop-in chat app Clubhouse, and here we … The post Top 10 a16z Live conversations of 2021 appeared first on Andreessen Horowitz.

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SaaS Marketing – Tips to Empower Your Advertising Approach for Faster Growth!

SaaS Metrics

“I know most people are looking for our “one top tip” or the magical “hack” that got us customers; there really isn’t any one thing. We grew email by email, Skype by Skype, webinar by webinar, and looking back; I can’t distill it down to any one thing.” – Des Traynor SaaS. Read more. The post SaaS Marketing – Tips to Empower Your Advertising Approach for Faster Growth!

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The High Cost of Bad CRM & The Effects on Your Business

Trujay

With the IT environment in a constant state of flux, particularly with new advances in social, digital, and cloud capabilities causing paradigm shifts in how businesses function, changes have become the routine rather than the exception. In such a case, many businesses consider migrating their CRM systems to a newer, more powerful one. Customer service […].

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Web Scraping: 17 Challenges You Should Be Aware Of

SaaS Metrics

Large-scale web scraping shows challenges. These include large-scale scrape blocking systems. Continue reading for more web scraping challenges. Market trends, client preferences, and rivals’ activities are analyzed using data collected by companies. Scraping can also be used for prospecting, marketing research, and other purposes. Web scraping is another way to obtain data; Read more.

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Vice President of Product

Infinicept

JOB DESCRIPTION Job Title: Vice President of Product Location: Denver or remote The Opportunity: Infinicept is a thriving, innovative, fintech company headquartered in Denver, CO seeking an ambitious, driven, Vice President of Product to join our rapidly growing team. Infinicept provides all the advantages of embedded payments to vertical software companies and acquiring institutions without all.

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Recruitment KPIs & Ways to Boost Them with Your Recruiting SaaS

OPEXEngine

Business leaders will often see their strategies fail, regardless of how much thought they put into it. Not every effort pays off, and not every investment is worthwhile. It’s easy to believe that the worst thing that could happen in these cases is to waste money. Yet, that would be wrong. There’s probably nothing worse than not understanding where you made a mistake because that prevents you from correcting it.

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Vice President of Customer Success

Infinicept

JOB DESCRIPTION Job Title: Vice President of Customer Success Location: Denver or remote The Opportunity: Infinicept is a thriving, innovative, fintech company headquartered in Denver, CO seeking an ambitious, driven, Vice President of Customer Success professional to join our rapidly growing team. Infinicept provides all the advantages of embedded payments to vertical software companies without.

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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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It’s a Wrap! 2021 Product Highlights in Review

Totango

In our State of the Customer Success Industry and Salary Report for 2021 customers told us that their top challenges for 2021 included: Ability to scale and connect with more customers. Greater visibility into customer adoption and health. Reduce the time spent by CSMs on low-value tasks. Many of the new features and enhancements that we’ve added to our platform in 2021 reflect our commitment to addressing these key challenges as we work hard to continue to deliver a great experience and value f

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A Step-by-Step Guide on Writing Thank You Letters to the Customers to Showcase Empathy Towards Them

SmartKarrot

Writing thank you notes for customers has become an outdated practice lately. More often than not, business owners drain all their energy trying to find new leads while ignoring those already happy with their services. That is a huge mistake, especially for B2B SaaS companies. . Sending thank you notes to clients is a very polite gesture. However, if you do it right, it can cement your relationship with your customer.

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Boost Customer Engagement Through User Segmentation in B2B SaaS

CustomerSuccessBox

Customer segmentation is an important step in your business process. It allows you to be more agile and responsive to your prospects and customers. Faced with a given category, you will be able to adapt your message, your commercial and communication actions. The objective is to better convert your prospects and to retain long-term loyalty, all of your customers.

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A Step-by-Step Guide to Optimize SaaS Sign Up Flow to Increase Conversions

SmartKarrot

SaaS sign-up flow is the first thing your prospective customers will experience when they interact with your product. Since first impressions are the last impression, making your SaaS sign-up flow as frictionless as possible makes sense. It also results in a better user experience and drives in higher SaaS conversion rate. . We will look at the various steps to optimize SaaS sign up flow to increase conversions later in this write-up.

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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You can safely ignore Web3

IT World

The tech visionaries are bickering over Web3. Former Twitter CEO Jack Dorsey tweeted last week that the Web3 idea is not a force for democratizing the web, but instead a tool of the venture capitalists. Venture capitalist Marc Andreessen blocked him on Twitter. Elon Musk said that Web3 is just marketing hype and he doesn’t understand it. Web3 is everywhere.

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7 Essential Things Missing from Your Customer Success Software

SmartKarrot

Ever wondered is there anything that is missing out from your customer success software essentials? . Just imagine what would happen if you were able to find out that your accounts department was unable to get in-depth information about isolated accounts, accounts managers facing the ordeal of insufficient buy-in to new systems, and broken processes.