Mon.Dec 13, 2021

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Busted! Debunking The 10 Most Dangerous Customer Success Myths

Valuize Consulting

Customer Success Management: Distinguishing Fact From Fiction. 91% of businesses have said that their Customer Success organization has grown significantly in the last year alone ( Totango , 2021). As Customer Success as a discipline has grown, it has also developed an accompaniment of misconceptions and myths, generating a lot of confusion about how to do it right and scale successfully.

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How Can Sales Coaching Improve Business Results?

Predictable Revenue

Sales coaching is focused training that maximizes your team’s potential. What if each member of your sales team improved by just 5% after receiving some coaching? It can help you unlock a substantial amount of revenue. The post How Can Sales Coaching Improve Business Results? appeared first on Predictable Revenue.

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SaaStr Miami Meetup – Wed Jan 5 in Wynwood

SaaStr

SaaStr Miami meet up to bring an awesome, 200+ founder, exec + VC SaaStr meetup to Miami on Jan 5th! About this event. SaaStr is coming to Miami for an epic evening of networking and community to kick off the new year! Grab your ticket to join us on Wednesday, January 5, and get ready to meet 10 incredible SaaStr speakers and talk about all things SaaS!

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The Ultimate Guide to Bing SEO

Neil Patel

When we talk about SEO, Google comes to mind for most search engine marketers. It makes sense. If you can please the search giant, other search engines will follow along and send traffic to your website. Right? Most marketers don’t consider Bing (the second most used search engine) a lucrative channel, but it can be if you’ve optimized your site for Bing SEO. .

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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11 smart steps for managing files on a Chromebook

IT World

In the beginning, Chromebooks weren't really meant to manage files. It's tough to even remember now, but in the earliest incarnation of Chrome OS , way back in the Paleolithic era of 2010, Chromebooks didn't have a Files app. You couldn't find files on your computer, you couldn't copy or move different types of data, and you sure as hell couldn't wirelessly transfer files or automatically sync 'em with any other sort of system.

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2021 — the year Apple became a big player in enterprise tech

IT World

It may not be obvious right now, but 2021 is arguably the year Apple truly entered the enterprise market. In the years to come, we’ll grow to understand the consequences of that arrival, which has been largely overshadowed by everyone's focus on the pandemic. Market share grows. Other than panic, the first impact of the pandemic when it struck in 2020 was to drive all those who could work from home to do so.

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The 6 Stages of The Product Adoption Process – Driving SaaS Users To Adopt Your Product

User Pilot

What is a product adoption process? Many SaaS businesses confuse adoption with user acquisition. That can be a fatal mistake. In this blog, we’ll explain why, and how you can get more of your users adopting your product – becoming long-term, stable, and profitable customers. TL;DR. SaaS businesses don’t just need to acquire new users. They also need to turn them and existing customers into successful, long-term users who are not actively looking at alternatives.

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Episode 11: Desperate Q4 Emails

Sales Hacker

Write sales emails like a pro! Kristina and Will will look at common email mistakes (using real examples) and rewrite them so that you can learn what to do differently. Join Kristina Finseth (Director of Growth Marketing at Interseller) and Will Allred (Co-Founder & COO at Lavender) to get TWO perspectives and TWO approaches on real sales emails right here, every week on Sales Hacker.

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After a rocky year for patching, a look ahead to ‘22

IT World

For Windows users, it’s been a rough year for security vulnerabilities and patches. Now, my view about these kinds of problems is always a bit jaded. I pay attention to what people post about on the Askwoody forums , and they typically don’t say much if they have no problems. All I see are people with issues, not those with systems that install patches and reboot just fine.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Software: The Backbone of the Online Gaming Industry ( ????????????????????????)

SaaS Metrics

The importance of ???????????? cannot be understated in today’s climate. Given the rise of online casinos, especially during the pandemic, it is the software and the quality of games in general that make or break a casino experience. In this article, our resident expert Narimi Muriyama takes a look at the importance. Read more. The post Software: The Backbone of the Online Gaming Industry ( ????????????????????????

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Getting your Customer Onboarding Right- Jeff Hackler

CustomerSuccessBox

Customer onboarding is the equivalent of what we more commonly call entering a relationship. This is a key step in the business relationship that will mark the beginning of a long story (hopefully) between your customers and your company. It is crucial to pay particular attention to it since this essential period, made up of discovery or sometimes of doubts (at least on the side of your clients) will set the tone for your future collaboration.

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What is Holistic Medicine? And Main Benefits of Holistic Medicine

SaaS Metrics

What is Holistic Medicine? Holistic medicine is a medical philosophy that believes a person can achieve optimal health by restoring and maintaining health not only of the body, but of the mind, spirit, and emotions as well. Holistic medicine is practiced by physicians who have undergone conventional medical training but also have. Read more. The post What is Holistic Medicine?

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Get your Customer Onboarding right- Andrew Marks

CustomerSuccessBox

Andrew Marks is the President & COO of SuccessHACKER and SuccessCOACHING. He’s one of the Top 100 Customer Success Strategists. SuccessHACKER is a Customer Success advisory firm focused on providing education, recruiting, and consulting to high-growth companies. Here, he talks about the steps to get a perfect customer onboarding. What are the ingredients of a perfect customer onboarding ?

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Cyber Security Tips for Students at Home & in School

SaaS Metrics

Online teaching plays a vital role in students’ life, and when it comes to security, every student must have Sufficient knowledge about security tips. Students spend most of their time surfing the internet, so it is essential to know what things could put them into trouble. It’s necessary to know about cyber. Read more. The post Cyber Security Tips for Students at Home & in School first appeared on SaaS Metrics.

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Get your Customer Onboarding right- Star Hofer

CustomerSuccessBox

Star Hofer is the VP of Customer Success at PartnerStack. She’s Top 100 Customer Success Strategist (2021 & 2020). She is an experienced CS professional with over 18 years of SaaS implementations in multiple roles: Project Management, Consulting, Training, Account Manager, and Customer Success. PartnerStack enables companies to accelerate growth through partnerships.

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Dec 13 – Customer Success Jobs

SmartKarrot

Role: Associate Director, Customer Success Location: Remote, New York, NY, US Organization: Wunderkind As an Associate Director of Customer Success, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth.

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Get your Customer Onboarding right-Jay Nathan

CustomerSuccessBox

Jay Nathan is the Chief Customer Officer at Higher Logic. In 2020, he co-founded Gain Grow Retain, a community for customer success leaders. Here, he talks about the best practices in Customer Onboarding. Higher Logic is an online community for CS professionals around the globe. It is aimed at creating an ever-growing knowledge base to help customers scale up faster.

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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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The Future of AI, Open Source, and Enterprise SaaS: Where It’s All Going with Databricks’ CEO, Ali Ghodsi (Podcast #505 and Video)

SaaStr

2021 is the 30th anniversary of the birth of Linux. During those 30 years as an Open Source platform, multiple developers and professionals adopted and contributed to it to the point where, today, Linux is everywhere—supercomputers, AI, IoT, embedded devices, and so on. We’re now looking at a massive Open Source category, Commercial Open Source (COSS), that’s impossible to ignore.

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Get your Customer Onboarding right- Alex Farmer

CustomerSuccessBox

Alex Farmer is the VP of Customer Success at Cognite. He’s one of the 2021 Top 25 Customer Success Influencers. He had been recognized as a 2020 Top 100 Customer Success Strategist in a recent survey. Here, he discusses the steps to be followed for effective Customer Onboarding. Cognito is a global industrial AI-SaaS firm that supports the full-scale digital transformation of heavy-asset industries around the world.

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Revealed: The True Value of an Intelligent Virtual Assistant

SmartKarrot

When we talk about intelligent virtual assistants, the first name that comes into our minds is Amazon’s Alexa, Microsoft’s Cortona, or Google Assistant. . Of course, intelligent assistants have become a talk across the globe in recent times. Most of that has got to be because of the forced lockdown period due to the COVID-19 pandemic. There has been an increased usage of intelligent assistants to simplify many tasks.

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Get your Customer Onboarding right- Maranda Dziekonski

CustomerSuccessBox

Maranda (VandenBroek) Dziekonski is the Chief Customer Officer at Swiftly, Inc. She possesses over 20 years of experience both working in and building world-class operations and extensive experience building and scaling teams in early and mid-stage startups. Here, she talks about the best practices to get effective c ustomer onboarding. Swiftly I nc. is a Data Platform that provides reliable data to 95+ city transit networks around the world and has helped customers improve arrival predictions b

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Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.

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6+ Key Signs a VP Can’t Scale Beyond $5m-$10m ARR

SaaStr

It’s a bit of a bummer than oftentimes, once you finally hire a few great VPs at $1m, $2m, $3m ARR … and they do a great job … that they then don’t scale. They don’t turn out to be the right folks for the next level (as you approach and pass $10m ARR) and beyond. A few signs I see again and again of VPs that can’t scale beyond $5m-$10m ARR: Lack of organization.

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Customer Success job openings

CustomerSuccessBox

This section is dedicated to the new round-up of career opportunities in Customer Success from across the globe. We endeavor to keep our readers updated on the industry’s job landscape and help you find your next job if you’re looking for one. Amazon, Customer Success Manager. [link]. Senior Customer Success Manager – MuleSoft. [link]. Customer Success Manager- PwC.

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Start to Finish Guide: How to Use LinkedIn Ads to Generate Sales

Neil Patel

If your business deals with the B2B sector, it’s likely you’ve considered using LinkedIn as an advertising platform to reach your customers. After all, LinkedIn has become a brilliant social media marketing tool where 774+ million professionals network with each other online. If you’re in the B2B space, there’s a good chance that your potential customers will be found on the online advertising portal of LinkedIn, and, with a little bit of digging and a lot of target market research – you c

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Curated Readings from the world of Customer Success

CustomerSuccessBox

We, at CustomerSuccessBox, bring to you some relevant and interesting content. The following is the list of curated readings that will add value, if implemented, to your SaaS business. Why customer success is your golden ticket to business success ”- Your business’s success is dependent on your customer’s success. For your business’s long-term growth make CS a priority and measure the changing customer dynamics time and again.

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10 Red Flags in Integrated Payment Partnerships: Moving Towards a Mutual Benefit

Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.

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A day in the life of Customer Success Manager- Anitha Toth

CustomerSuccessBox

Every CSM would like to know how their peers or competitors perform their everyday hassles, etc. We, at CustomerSuccessBox , thought of bringing you an excerpt on CSM’s challenges, likes, and dislikes. This debut edition of SuccessBound features Anita Toth. We asked her what she enjoys the most and the least in her line of work. Read on to know! Anita Toth is the Chief Churn Crusher at Anita Toth Inc.

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Upcoming Customer Success Events(Dec 2021-Feb 2022)

CustomerSuccessBox

Customer Success has gained importance globally and has been the first line of defense to boost conversions, drive retention, reduce churn and drive advocacy. This has led to the huge demand for customer success events where people can learn, network, and share the best practices. At CustomerSuccessBox, we’ve curated some upcoming Customer Success Events that cannot be missed.

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Customer Success Defining Trends in the year 2022

CustomerSuccessBox

Do you remember the time before the pandemic? How did your business look then? It is almost insane how much change each business has been through for the past couple of years. I have something to tell you, the change hasn’t stopped yet. Now that we have adapted to the new virtual systems in business, it is time for them to become more efficient. Here are some of the Customer Success trends in 2022 that will help you make sense of the incoming changes.