The New Normal: Today’s Brand Must Elevate Customer Experience to Compete
Totango
NOVEMBER 8, 2021
The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. This accelerated a digital-first customer success transformation that was already in motion before the pandemic.
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