Fri.Jun 18, 2021

Q&A: How to Conduct Customer Exit Interviews and Use What You Learn to Fight Churn


It’s never easy learning that a customer is leaving. But as they prepare to leave, you have a rare opportunity to find out why.

Churn 52

A Few Thoughts On How To Think About Dilution


Over the past few weeks, I’ve been fortunate enough to catch up with several Unicorn++ founders who, relatively speaking, had not raised that much vs their peers. We talked about a lot of things from scaling, to IPOs, to the journey, and more.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Building Sales at a Product-led Company with Thinkific’s Adam Jones

Chart Mogul

In this episode of SaaS Open Mic, I talk to Adam Jones (@AdamJones85), Vice President of Sales for Thinkific, a product-led company that helps businesses create, market, and sell customized online courses.

6 Tactics to Retain Angry Customers


Q: What are the different strategies to retain an angry customer? Let’s start with one important learning: angry customers usually aren’t lost customers. If they’ve already decided to leave you for another vendor, they generally just go dark instead.

Mobile 161

The Digital Experience Insights Report

You don’t need to feel your way around in the dark anymore. Download this groundbreaking report to shine a light on the invisible opportunities your team is missing — and discover what they’re ultimately costing your business.

How to Use LinkedIn’s Social Selling Index Like a Pro

Neil Patel

LinkedIn is a perennially underrated social media platform. It’s not always easy to quantify how effective you are on the platform though. Enter LinkedIn’s Social Selling Index. This handy metric tells you exactly how effective you are as a social seller while highlighting how you can improve.

More Trending

‘Catalog’ Your Way to E-Learning Success


2020 has been a banner year for e-learning. Ride the growth curve with the perfect course catalog teamed with the right product catalog


ChurnZero Receives 2021 Top Workplaces Award from The Washington Post


ChurnZero has been named one of The Washington Post’s 2021 Top Workplaces in the Washington, D.C.

Advice for Small Businesses Managing Remote Employees


More people work from home now than at any other point in history. Part of this is due to the pandemic, and part of it has to do with the progression of technology. There are many benefits that can be obtained by letting employees telecommute.