Chart Mogul

JANUARY 3, 2020

Communication is the biggest challenge of remote teams. A simple time-tested principle can help you overcome it and become more productive. It wasn’t that long ago when remote work was considered a rare and luxurious perk. In many workplaces, a request to work offsite needed to be approved by multiple levels of management — and all too often, those requests were denied unless the employee had a really good reason.

SaaS 107

SaaS Communication Systems Review Software Review 107

OpenView Labs

JANUARY 3, 2020

Editor’s Note: This is a conversation between Kyle Poyar, VP of Market Strategy at OpenView and Steven Forth, Partner at Ibbaka. . Every year people publish predictions for the coming year. This year we thought we would do something a bit different and frame this as a conversation between two pricing leaders, Kyle Poyar, VP, Market Strategy here at OpenView, and Steven Forth, Partner at Ibbaka, a strategic capability development platform that enables sustainable growth.

Pricing 54

Pricing Scale Underperforming Technical Team B2B 54

Sales Hacker

JANUARY 3, 2020

To successfully do a demo, you need more than a great sales presentation. Today’s savvy buyers have got tons of information at their fingertips. As a result, they’re usually more than half-way through the buying process before they’re ready to engage with a sales rep. Problem is, by that time, it may be too late to help. Customer consensus has dissolved.

Education 54

Education Social Media Engagement Sales 54

Intercom, Inc.

JANUARY 3, 2020

More and more companies are reaching the tipping point where their human teams can’t keep up with their growing volume of support conversations. Chatbots are supposed to be the fix – providing basic help to customers while taking pressure off the team behind the scenes. But there’s some tension at play. We need these chatbot interactions to be frequent enough to make a real impact on team capacity but thoughtful enough that they protect our hard-won customer relationships.

Technical Support 222

Technical Support Engagement Customer Support Branding 222

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

SaaStr

JANUARY 3, 2020

Q: What are your views on growth or valuation over profitability for startups? In the end, the trade-off between growth and profitability may sound like a balanced one. Both are great ways to build something enduring. But the question (and answer) is how will you make money from your equity : If you are going to make money from profits and “dividends”, like 99.9% of businesses do, then profitability at some point is better than marginal additional growth.

Startup 136

Startup Consulting Revenue SaaS 136

Adhere Creative

JANUARY 3, 2020

“Life belongs to the living, and he who lives must be prepared for changes.” - Johann Wolfgang von Goethe.

B2B 104

B2B Marketing 104

ChurnZero

JANUARY 3, 2020

ChurnZero Leads Momentum Grid on G2 For Third Season. Out of 20 solution providers included in G2’s Winter 2020 Momentum Report for Customer Success Software, ChurnZero has received the highest Momentum Score, based on exceptional customer satisfaction and market growth, reinforcing ChurnZero’s position as the pacesetter in the Customer Success industry.

Customer Success 69

Customer Success Venture Capital Software Review Technical Review 69

Zuora

JANUARY 3, 2020

Subscription business models extend far beyond the software industry. Across the board, industries – from automotive to media to retail […]. The post 3 Predictions for the Subscription Economy in 2020 appeared first on Zuora.

Subscription 66

Subscription Payment Features Automotive Business Model 66

Chart Mogul

JANUARY 3, 2020

Communication is the biggest challenge of remote teams. A simple time-tested principle can help you overcome it and become more productive. It wasn’t that long ago when remote work was considered a rare and luxurious perk. In many workplaces, a request to work offsite needed to be approved by multiple levels of management — and all too often, those requests were denied unless the employee had a really good reason.

SaaS 52

SaaS Communication Systems Review Software Review 52

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

Andreessen Horowitz

JANUARY 3, 2020

We are excited to announce our investment in Loft, which in a little more than one year has gone from a PowerPoint presentation to one of the fastest growing real estate companies we’ve ever seen. First, some context. I’ve long … The post Loft appeared first on Andreessen Horowitz.

Investment 42

Investment 42

Zuora

JANUARY 3, 2020

Remember when CES used to be about nifty gadgets? Curved televisions, robot dogs, tiny drones that fit in your pocket. […]. The post Ford, Daimler, and Toyota take over CES appeared first on Zuora.

40

40

Intercom, Inc.

JANUARY 3, 2020

This year, with the ushering out of one decade and the heralding of a new, we decided to broaden the conversation and also take a look at the decade we are leaving behind and our hopes for tech in the next 10 years. If you’re short on time, here are some quick takeaways: From Superhuman to bedside lamps, we look at the products and technology that defined 2019.

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118

ChurnZero

JANUARY 3, 2020

Lessons Learned about Building Remote Customer Success Teams from 4 Years on the Job. Author: Ingmar Zahorsky , VP of Customer Success, ChartMogul. ChartMogul hasn’t always been a remote company, but the customer success team started with remote in mind. I joined the company 4 years ago as the first full-time customer success hire. Today, I lead a team of 7 people, split across 3 sub-teams.

Customer Success 64

Customer Success Sales Hiring Scale Onboarding 64

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Revenue

SaaStr

JANUARY 3, 2020

Ep. 295: Tom Tunguz is General Partner @ Redpoint Ventures, the venture fund with a portfolio including the likes of Stripe, Netflix, Zuora, Hashicorp and Juniper Networks just to name a few. As for Tom, he joined Redpoint in 2008 and has since led investments in Kustomer, Looker, Expensify and Gremlin all prior guests on the show I hasten to add. He is also the co-author of Winning with Data: exploring the cultural changes big data brings to business.

SMB 26

SMB Sales Recruiting Sales Hiring Scale 26

FastSpring

JANUARY 3, 2020

Traffic is ready to flow to your site if you can open the right avenues. The key is finding the best traffic sources for your specific digital product. Review your demographics and take a look at this list. Organic Search. In an ideal world, everyone would find your site naturally. When they search for their topic of interest, your website would be at the top of the list!

Business 81

Business Social Media Advertising Mobile 81

ProfitWell

JANUARY 3, 2020

There are so many SaaS acronyms used on the daily—LTV, CAC, MRR, ARR, ROI, ARPU—making it difficult to keep them all straight sometimes. Annual recurring revenue, or ARR, is a commonly-used SaaS term, and for good reason. It’s a momentum metric. There’s also ACV, which stands for “annual contract value.” With dozens of SaaS acronyms, ACV tends to get lost in the mix.

Customer Lifetime Value 54

Customer Lifetime Value Scale Churn Subscription 54

ProfitWell

JANUARY 3, 2020

There are so many SaaS acronyms used on the daily—LTV, CAC, MRR, ARR, ROI, ARPU—making it difficult to keep them all straight sometimes. Annual recurring revenue, or ARR, is a commonly-used SaaS term, and for good reason. It’s a momentum metric. There’s also ACV, which stands for “annual contract value.” With dozens of SaaS acronyms, ACV tends to get lost in the mix.

Customer Lifetime Value 10

Customer Lifetime Value Scale Churn Subscription 10

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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

Payments