OPEXEngine
JUNE 8, 2021
In the movie Glengarry Glen Ross, Blake, a successful salesperson, visits the real estate sales team and gives them a blistering motivational speech that has gone down in history as one of the best of all time. During his talk, Blake points to the first three letters of the alphabet that he has written on the blackboard. “A-B-C,”
The Daily Egg
JUNE 8, 2021
Just like a car without spare tires, a WordPress site with no backups is a disaster waiting to happen. Backups are the safety net you need so your website can easily bounce back if a disaster completely wipes it out. In this guide, you’ll learn how to perform backups the easy way so your website […]. The post The Complete Guide to WordPress Backups appeared first on The Daily Egg.
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SaaStr
JUNE 8, 2021
The other day I met with a great founder doing about $40k in MRR that wanted to raise some extra money to “make sales more repeatable.” Sounds good. I started to dig in a bit to understand what this founder really meant though. At this rough stage ($20k-$80k or so MRR), usually most SaaS startups finally have a regular stream of leads — just not that many. 10 a month, 20, 100, whatever it is.
The Daily Egg
JUNE 8, 2021
Zeroing on a reliable ecommerce website builder is surprisingly tricky. BigCommerce can be too complicated; Squarespace has limited checkout functionality; Weebly is more suitable for beginners. Luckily, Shopify is continually improving and innovating to make ecommerce simpler and more user-friendly—and that’s only scratching the surface. But the main question arises how do you make Shopify […].
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
SaaStr
JUNE 8, 2021
We’re continuing to gear up for the 2021 SaaStr Annual in the SF Bay Area, Sept 27-29! Each week we’ll be adding more incredible speakers. This week we’ve added: CEO YCombinator. CEO Databricks. CEO Vimeo, fresh off the IPO!! CEO Calendly. Boom!! This will be fun!! President Shopify. CRO Seismic. CMO Synk. CMO Klaviyo. CMO Freshworks.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
SaaStr
JUNE 8, 2021
Folks that were very early to a new market often sort of lament it. Being much more than 24 months early is painful. There just aren’t enough customers, that the later entrants benefit from. But pushed, what they really realize is they should have just stayed in it longer. — Jason BeKind Lemkin (@jasonlk) June 8, 2021. As a founder, I’ve been on both sides of market maturity.
Neil Patel
JUNE 8, 2021
When it comes to your website, speed matters. The longer your page takes to load, the more traffic you’ll lose. A few years ago, Google launched its mobile-friendliness update and made page load speed one of its mobile search engine ranking factors. Today, load speed affects your position in the SERPs ; so uses may not be able to see your page at all if it loads slowly.
Casey Accidental
JUNE 8, 2021
When I started managing teams at Grubhub over a decade ago, I was pretty obsessed with high performance. I wanted my team to have very clear goals, remove any roadblocks they would face to being successful, and make a big impact on the success of the company. I was able to hire a strong team, and we got to work, 100xing the size of our customer base over four years.
Totango
JUNE 8, 2021
During the live presentation of the Technology & Services Industry Association (TSIA) Interact webinar “Mastering Scale with Digital Customer Journeys”, Totango CCO and COO Jamie Bertasi, Trustpilot Senior Global Director of Customer Marketing Taylor Cunningham, and Monster Senior Director of Customer Success and Client Adoption Karla Russel answered several questions from attendees.
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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
Neil Patel
JUNE 8, 2021
Have you defined the distribution channels that will be used by your company? If not, it’s time. In short, distribution channels determine the path goods will take from the manufacturer to the final consumer. Thus, they have direct impact over sales. There are many types, formats, and levels of distribution channels. The first step is to understand each of them.
ChurnZero
JUNE 8, 2021
ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features, Morgan Carson , Manager of Implementation at ChurnZero . Morgan is responsible for cultivating exceptional experiences and sustained value for our customers by acting as their guide throughout the onboarding process.
Andreessen Horowitz
JUNE 8, 2021
When it comes to healthcare, the topic of how expensive it is and what we can do to lower costs is always top of mind. One area … The post Bio Eats World: The Problem with Urgent Care appeared first on Andreessen Horowitz.
Sales Hacker
JUNE 8, 2021
In this episode, Kyle Racki , co-founder and CEO of Proposify, talks about how his upbringing helped his sales career, the journey from being a freelancer to a founder, and how to create and maintain a competitive advantage. powered by Sounder. If you missed episode 163 check it out here: Objections? You’ve Already Lost the Deal with Neal Patel. Subscribe to the Sales Hacker Podcast.
Speaker: Margaret-Ann Seger, Head of Product, Statsig
Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating
CloseSaaS
JUNE 8, 2021
Solution selling and consultative selling have many overlaps and a few significant differences. Learn how these 2 sales models developed 40+ years ago and still work in the B2B sales landscape of the 2020s.
Sales Hacker
JUNE 8, 2021
Job hunting sucks. No ifs, ands or buts. But it can also be an exciting opportunity to land your dream job. If you put in the work. And make sure you take the right approach. (See what we did there?). In this tag team session, Richard shares his best tips for successfully getting the role you really, really want. Join this session to get a jump on your next career move and walk away with everything from specific pre-interview questions to LinkedIn profile tips.
Trujay
JUNE 8, 2021
Captevrix is a HubSpot Gold Agency that provides sales enablement, marketing, and integration support within HubSpot’s platform. The company specializes in inbound marketing, increasing site traffic, and boosting sales. Located in St. Augustine, Florida, Captevrix works hand-in-hand with its clients to provide strategic growth plans. The Background: Captevrix’s client, Performance Painting Contractors Inc., […].
Navint
JUNE 8, 2021
Jim Martindale shares 6 systemic issues that may be stalling your recurring revenue success and outlines how businesses can begin to shift to more transformative lead-to-revenue operations. Source.
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
CustomerSuccessBox
JUNE 8, 2021
Sales, like Customer Success, has a job to do and the job has to be done well. Remember that a job well done for Sales means surpassing their numbers while the major goal of customer success is to ensure customers achieve their desired business outcome using the product. Establish the Sales-Customer Success Handover. As a customer Success manager when do you engage with the sales manager.
ITPro
JUNE 8, 2021
The solution provides agents with real-time insights into customer friction and satisfaction
SmartKarrot
JUNE 8, 2021
Here we are surviving the COVID times and working from home. Interestingly, the year 2020 has been officially tagged as the ‘work from home’ year. These difficult times have foisted millions of people into their firsts of working from home experience. While that has driven tons of customer success professionals, who were once used to see their clients live have taken to the virtual CS, there is still a lot left unexplored.
Intercom, Inc.
JUNE 8, 2021
Not too long ago, customer support was viewed as a cost center, not a value driver. It was seen as a necessary part of a business, but not something that drove revenue or influenced customers’ buying decisions. That time is over. Study after study shows how important a great customer experience is to today’s consumers. According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to
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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.
SmartKarrot
JUNE 8, 2021
Role: Director of Customer Success – Market Research Location: Remote, New York City Metropolitan Area, US Organization: The Harris Poll As a Director of Customer Success, you will be responsible for a strong focus on retention as most accounts have licensed the syndicated brand tracking data for one year; keeping a constant pulse on client happiness is key for renewal.
Neil Patel
JUNE 8, 2021
Content writing can be difficult. Just consider these numbers. An astonishing 98 percent of all marketing teams say written content is their most-used content type, yet one in three marketers admit their content writing is only “somewhat” or “not so” effective. In other words, there’s a whole lot of content out there that isn’t doing what it should be.
OpenView Labs
JUNE 8, 2021
When Julie Herendeen graduated from Harvard Business School, she set her sights on landing a marketing job at Apple. LinkedIn wasn’t a thing at the time, so she camped out in Apple’s lobby and started cold-calling people for an interview. Eventually an employee named Ivy came out and gave Julie some disappointing news: Apple wasn’t hiring marketers. “But why don’t you try to apply as a product manager?
User Pilot
JUNE 8, 2021
Tracking user behavior is more than just tracking conversion rates. You need to clearly understand how different users engage with your product through qualitative and quantitative methods. In this article, we’ll help you understand how you can measure user behavior, the best tools out there, and how to implement the collected data. Table of Contents.
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Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.
OpenView Labs
JUNE 8, 2021
Usage-based pricing is having a moment. When you look at all the benefits of adopting usage-based pricing , it’s easy to see why. It coincides with achieving faster revenue growth at scale, building a truly customer-centric culture, and enabling a land-and-expand business model. Still, ditching subscription-based pricing is easier said than done. Only one public SaaS company, New Relic, has fundamentally shifted towards a consumption model in the spotlight.
InsightSquared
JUNE 8, 2021
InsightSquared and RingLead Partner to Deliver a Complete, Accurate View of Contacts Throughout the Buyer’s Journey. New integration provides automated enrichment and analytics of contacts identified during active sales cycles and customer relationships to reduce risk and improve forecast accuracy. BOSTON — JUNE 8, 2021 — InsightSquared , a leader in revenue intelligence and forecasting, and RingLead , a leader in data orchestration and RevOps automation, today announced a strategic part
CustomerSuccessBox
JUNE 8, 2021
TL;DR: Customer success is one of the top 10 fields for employment in the tech sector and the Most Customer success departments have different structures to suit each of their unique requirements consisting of a Vice president of Customer Success or Chief Customer success officer, Director of Customer Success and Customer success managers. The Director of Customer Success comes somewhere in between in the hierarchy.
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