Fri.Jul 24, 2020

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We Are Living In the Cloud Now

SaaStr

Q: Why are tech-heavy companies shooting up in the stock market? There are some mysteries no doubt, but not in Cloud / SaaS. Cloud stocks are on fire since March 15 because since Covid-19, we are living in the Cloud: We don’t fly. We Zoom. We can’t get to the office. So we need RingCentral and Talkdesk and Five9 to talk to customers from home. We can’t meet up as a team anymore.

Cloud 237
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The Long-Tail Problem in A.I., and How Autonomous Markets Can Solve It

Andreessen Horowitz

In the past decade, our progress in Artificial Intelligence has been staggering. We’ve gone from barely detecting cats in YouTube videos to building cars that can drive themselves. And yet, as our aspirations for A.I. have become grander, it has … The post The Long-Tail Problem in A.I., and How Autonomous Markets Can Solve It appeared first on Andreessen Horowitz.

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So You Want to Start a Venture Fund

SaaStr

How do micro VCs find LPs to invest in new venture capital funds? If you want to raise a venture fund — doesn’t it look glamorous? — there’s a line of fund size. The line is how big a fund you can raise from individuals, and when you need traditional “Limited Partners” (LPs) like endownments, pensions, fund-of-funds, etc.

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The quarantine effect on B2B sales; free v. paid trials; training power users

Andreessen Horowitz

This first appeared in the monthly a16z enterprise newsletter – subscribe here. In this edition. The quarantine effect on B2B sales. 6 strategies for selling in COVID-19. To charge or not to charge: free v. paid trials. Training power. … The post The quarantine effect on B2B sales; free v. paid trials; training power users appeared first on Andreessen Horowitz.

B2B 77
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Beyond the Basics of A/B Tests: Innovative Experimentation Tactics You Need to Know as a Data or Product Professional

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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SaaStr Podcast #355 with Homebrew Partner Satya Patel: “The PPP You Really Need for Raising Capital During a Pandemic”

SaaStr

Ep. 355: Despite the global pandemic, seed investing remains hyperactive amongst VCs. Satya Patel of Homebrew shares his expert advice on how to raise seed capital in 2020. This episode is sponsored by Lightmatter. SaaStr’s Founder’s Favorites Series features one of SaaStr’s best of the best sessions that you might have missed. This episode is an excerpt from Satya’s session at SaaStr Summit: The New New in Venture.

Scale 143

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Direct-to-consumer pricing: finding the perfect DTC price point

ProfitWell

The internet and the powerful ecommerce tools it brings make it easy for businesses to cut out the middle men and go direct to the consumers they are building products for. This brings increased revenue and decreased overhead to businesses who adopt the strategy. While selling direct to consumers allows businesses to keep more profit, it requires a different pricing strategy than a traditional wholesale/retailer relationship.

Pricing 72
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The Best B2B Client Expansion Strategy

Totango

Client expansion is the bird-in-the-hand approach to B2B enterprise growth. Just as the proverb implies, there is a lot of potential in the assets you already influence. The digitization of business has changed the way SaaS and subscription enterprises derive value from their customers and given rise to a mutually beneficial model. Your ability to grow revenue is dependent in part on your ability to discover new successes for your existing clients, retain their business, and maximize their custo

B2B 62
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Buying a Customer Support Platform? Here Are 6 Mistakes to Avoid

Groove HQ

We expose the mistakes most small businesses make when choosing software, so you can avoid them. The post Buying a Customer Support Platform? Here Are 6 Mistakes to Avoid appeared first on Groove Blog.

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Imagine 10x Faster Bill Run Times

Zuora

Zuora’s engineering team is excited to share Notes from the Lab, where we talk about new functionality and improvements that […]. The post Imagine 10x Faster Bill Run Times appeared first on Zuora.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Sell The Way You Buy: Using Modern Sales Science and Empathy to Grow Your Sales

Sales Hacker

The post Sell The Way You Buy: Using Modern Sales Science and Empathy to Grow Your Sales appeared first on Sales Hacker.

Sales 55
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I’m Ross Keating, Business and CRM Consultant, and This Is How I Use Nimble CRM

Nimble - Sales

We got inspired by Lifehacker’s How I Work series and decided to ask some of our favorite customers why and how they have been using Nimble. Please meet Ross Keating, a business and CRM consultant who assists and supports companies to achieve their business, revenue, and profit goals. He’s been using Nimble for his company […]. The post I’m Ross Keating, Business and CRM Consultant, and This Is How I Use Nimble CRM appeared first on Nimble Blog.

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The Path to Resilience: How to Make a Successful Transition to a Subscription Business

Chargebee

How do subscriptions make your business resilient during turbulent times?

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Jul 24 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: Remote/Anywhere, US Organization: Armis Armis is looking for CSM who can help the customers achieve their strategic objectives and maximum value from their investment in Armis. Identify new use cases and growth opportunities by informing the customers of the latest innovations, capabilities and match these to the clients’ business goals, besides identifying revenue opportunities.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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4 Ways to Adapt Your Prospecting in the New Normal With Sales Navigator

Predictable Revenue

Selling at this stage doesn’t have to only be reactive. By adjusting your prospecting efforts to this new reality, you can set the foundation for more meaningful interactions before sending a single cold email. The post 4 Ways to Adapt Your Prospecting in the New Normal With Sales Navigator appeared first on Predictable Revenue.

Sales 200
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Customer Journey Map: All You Need to Know

SmartKarrot

Source. Customer journey, when seen from a simplest viewpoint, is the series of events a customer goes through in various interactions they have with your business. It starts from the first time they hear about your product and spans across various steps until they are able to finally drive value from it. A customer journey map is the visual representation of all these steps they take in their entire relationship with your business.

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7 Trust-Building Tactics to Increase Customer Loyalty

ChurnZero

Did you know there are more research papers on defining trust than any other sociological concept? That’s according to Rachel Botsman , a world-renowned trust expert, trust fellow at Oxford University’s Saïd Business School, and author of the bestseller Who Can You Trust? , which provides an exploration of how technology is transforming trust. As the adage goes: “Trust is hard to earn and easy to lose.”.

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How to Build Rapport with Customers

SmartKarrot

To break out from the mundane shackles of a monotonous life, you might need some interesting bits, sprinkled every now and then. Being on a call whole day, receiving and talking to customers could get a tad bit repetitive at times. And once you reach the saturation point of such uninteresting conversations, could turn into a hideous job dissatisfaction, which you would want to steer away from, right?

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.