Totango

MARCH 6, 2020

Voice of the Customer best practices turns words into action. The feedback your VoC efforts provide are the unique perspective of your own customers, and the actions you take based on that feedback add value to their experience. Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words.

Marketplace as a Service 93

Marketplace as a Service Social Media Customer Success Enterprise 93

Teamgate

MARCH 6, 2020

Nowadays, people expect that every business has a website that they can visit should they have other inquiries or if they want to find out more about a company. A business website serves as an online headquarters of sorts. However, a website can also be an avenue for businesses to sell their products and services. Of course, this is if they know how to optimize their website for that.

Sales 91

Sales Mobile User Experience Engineering 91

Andreessen Horowitz

MARCH 6, 2020

To CEO or not to CEO? It’s a tortured question for startup founders, and the decision on whether the product founder maintains a CEO title or not is far more complicated than you might think: On one hand, the product … The post Bringing in an External CEO appeared first on Andreessen Horowitz.

Startup 89

Startup Leadership 89

ChurnZero

MARCH 6, 2020

Customer Success Starts Within: 6 Ways to Put Employees First. The Customer Success industry is obsessed with cracking the code on customer experience and loyalty. Afterall, an “obsessive compulsive focus on the customer” is the number-one thing Amazon’s Jeff Bezos attributes to the company’s monstrous success and near trillion-dollar valuation. So, it’s easy to see how a fixation on the customer can overshadow the very people who make that success possible: the employees.

Customer Success 69

Customer Success Software Review Scale Sales Recruiting 69

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Intello

MARCH 6, 2020

Times are a changin’, and for the better if you enjoy working remotely. Many startups and larger organizations are embracing remote work and enabling their employees to take the hustle home. And in times of crisis and health concern like COVID-19 (“Coronavirus”) many teams in affected areas or who’ve been in contact with the illness are being asked to stay home.

SaaS 67

SaaS Startup Management 67

OpenView Labs

MARCH 6, 2020

Imagine you have a great idea for a product: It’s a cross between a document collaboration solution and an internal wiki. Oh, and you can also use it as a place to collect your tasks! The product is built, some folks are using it with great success, and you’re ready to really get it in front of people. The right people. Now is the time for you to focus on product positioning.

Branding 52

Branding Interviewing B2B Market Research 52

ProfitWell

MARCH 6, 2020

Today, lessons from Busuu, the language app, about honing in on your core features. Plus, Autodesk puts employees at the core. And finally, a solid user experience is your only option. Listen wherever you get podcasts: Your top subscription news. Have you stopped to consider your employees? When you think about all the investments you’ve made in your business, have you stopped to consider your employees—arguably the most important investment of all?

Customer Lifetime Value 52

Customer Lifetime Value Social Media User Experience Construction 52

SaaStr

MARCH 6, 2020

Ep. 313: Today we deep dive into what startups can learn from the large SaaS incumbents of today. Sarah Varni: CMO @ Twilio on her biggest takeaways from her time at Salesforce. Erica Schultz: President of Field Operations @ Confluent on her biggest takeaways from her time at Oracle. Whitney Bouck: COO @ Hellosign on her biggest takeaways from her time at Box.

Scale 210

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 210

Sales Hacker

MARCH 6, 2020

Lack of audience engagement in trade shows and conference presentations severely hurts your ability to communicate critical information about your company’s products or services. When your audience is not engaged, you are losing out on a huge opportunity to generate leads and build interest in your product. In collaboration with Diana Ohlhaver , we’ve put together 6 simple trade show tips + an infographic that will go a long way toward making your next conference or trade show sales booth more e

Sales 103

Sales Travel Engagement Branding 103

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

ProfitWell

MARCH 6, 2020

Every company wants to make as much money as possible, right? But, sometimes making money doesn’t all stem from acquisition. Money-making opportunities may be right before your eyes, within your current pipeline. We call it revenue enhancement. Before you assume you’re going to have to finagle your taxes or credits, we aren’t talking about the type of revenue enhancement that the government often refers to.

Payments 52

Payments Revenue Subscription Payment Features 52

ProfitWell

MARCH 6, 2020

Every company wants to make as much money as possible, right? But, sometimes making money doesn’t all stem from acquisition. Money-making opportunities may be right before your eyes, within your current pipeline. We call it revenue enhancement. Before you assume you’re going to have to finagle your taxes or credits, we aren’t talking about the type of revenue enhancement that the government often refers to.

Payments 52

Payments Revenue Subscription Payment Features 52