Tue.Jun 30, 2020

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Office Hours with Adam FitzGerald, Hashicorp, on Developer Evangelism

Tom Tunguz

On Wednesday, July 15th at 10 AM PT, Redpoint Office Hours will welcome Adam FitzGerald, the VP of Developer Relations at HashiCorp. Prior to HashiCorp Adam was the Head of Worldwide Developer Marketing at AWS and held senior positions at Pivotal, VMware, and SpringSource. With two decades of experience, Adam is well-versed in developer evangelism. My partner Astasia Myers will be leading the discussion.

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How To Upscale Your Home Business With Little Investment

Predictable Revenue

The future looks uncertain, and many businesses are battening down the hatches in anticipation of a rocky few months.But for many, this disruption is temporary. Things will return at least to a new normal in which you can still thrive. It’s important to use this time wisely, spend some time adjusting and finessing your business so you can hit the ground running when they do.

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Yes, Your Marketing Site Really Does Matter

SaaStr

“Our new website converts ˜2x better than the previous one” — Startup A at $10m ARR. “Leads seem to have fallen by about 40% since we changed the website” — Startup B at $10m ARR. Does your marketing site really matter, past a point? Two start-ups I work with that just passed $10m ARR sent me the quotes above … this week.

Scale 205
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How to Build Links Using Google Alerts

Neil Patel

Link building is hard. But did you know that Google makes it easier for you? Seriously… they do make it easier because they provide you with free tools. No, I’m not talking about the ones you already use like Google Search Console and Google Analytics …. They actually have tons of other tools. Some you may have heard of, but I bet you don’t use them.

Branding 145
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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The Best Salespeople Make You Feel Like You Matter

SaaStr

Q: What one thing or characteristic do you appreciate the most in a salesperson? That I matter. This is a rare skill, and hard to hone: That I’m not just a transaction. That my concerns matter. That I won’t be abandoned the second the deal closes. That all my questions will be answered, even if it takes longer than it should. That One More Demo is OK to ask for, without pressure.

Pricing 195

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Investing in Material Security

Andreessen Horowitz

My inbox holds more information about my online and offline life than any other repository. It holds access to my online accounts. It holds decades of conversations and documents around my financial, professional, academic and personal dealings. And in the … The post Investing in Material Security appeared first on Andreessen Horowitz.

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Subscribed Podcast: Amy Konary and JJ Xia on COVID-19’s impact on subscriptions

Zuora

On the latest Subscribed Podcast, we talk to Zuora's Amy Konary and JJ Xia talk about how COVID-19 has impacted the growth of subscription businesses and what companies are doing to respond to the changing market. The post Subscribed Podcast: Amy Konary and JJ Xia on COVID-19’s impact on subscriptions appeared first on Zuora.

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a16z Podcast: Preventing Pandemics with Genomic Epidemiology

Andreessen Horowitz

The COVID-19 pandemic has increased the visibility of scientists and the scientific process to the broader public; suddenly, scientists working on virology and infectious disease dynamics have seen their public profiles rapidly expand. One such scientist is the special guest … The post a16z Podcast: Preventing Pandemics with Genomic Epidemiology appeared first on Andreessen Horowitz.

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Top 6 Mistakes to Avoid when Importing Contacts into Your CRM

Nimble - Sales

We try to make it virtually painless for our users to import their contacts from various different sources. Most people import their Outlook or Google Contacts, their LinkedIn Contacts, and either a CSV file of their prospect and customer’s contact information; they can also use our PieSync integration to bring the data in from another […]. The post Top 6 Mistakes to Avoid when Importing Contacts into Your CRM appeared first on Nimble Blog.

Data 105
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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Churn Analysis: How To Position For Success After Covid-19

SaaSOptics

Got Downtime During Covid-19? Take a Deep Dive Into Your Data With a Churn Analysis . There’s no way around it: COVID-19 has changed how we live, work, and interact with others. It has also changed how many companies do business, requiring executives to re-examine strategies across the board and forcing teams to adapt to remote work quickly. The question then becomes: “How can we best use this time to improve and hit the ground running when things recover?”.

Churn 72
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How Targeted Should Your Sale Process Be?

Divestopedia

With significant pros and cons to both a narrow and a broad sale process, how do you determine the right number of buyers to approach?

Sales 105
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Why Virtual Events Are The Future

Point Nine Land

As is the case for many VCs, I used to spend a significant amount of time each year attending startup events, as well as organizing our own #p9family events. Over the last few months, that has all been put on hold as countries around the world have gone into lockdown. Whilst physical events died down, my inbox was suddenly overrun with invitations to join virtual pitch days, talks, networking sessions, AMAs, panels and more.

Travel 59
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Best Practices for Remote Onboarding a New Executive

OpenView Labs

Recently one of the CEOs I coach called to tell me that they’d finally hired their new chief marketing officer. And now they faced a new, unique challenge: With the whole company working from home, how would they onboard her? As an executive coach, I’ve worked with startups as well as large public companies and I’ve logged many hours talking about the process of onboarding.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Upcoming Webinar: "Between Two [CDP] Firms" with Hull and mParticle, moderated by The CDP Institute

Hull

What happens when you get two CDP CEOs in a (virtual) room together? Hull CEO, Romain Dardour, will by joined by mParticle CEO, Michael Katz, in an engaging discussion moderated by the founder of The CDP Institute, David Raab. The 30 minute discussion will aim to: Clear the air around CDP confusion. Address the buyer’s burning questions. Talk about common pitfalls after purchase (and how to avoid them).

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A download a day keeps Apple paid

ProfitWell

After a brief hiatus to bring you a new and improved Recur Now , we’re so glad to be back. Without further ado, let’s get right into what’s on tap for today. Amid recent tension toward Apple and its in-app purchase system, we discuss whether Apple’s commission fee is worth SaaS companies launching an iOS app. We’ve also got the latest numbers from our B2B SaaS index, SaaS headlines you need to learn from, and a spotlight on Pusher —this week’s ProfitWell featured user.

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Make canceling consumer-friendly: Meet Brightback Experience Manager

BrightBack

Today Brightback is launching Experience Manager in beta, a way subscription managers can easily implement retention tactics we’ve rigorously tested with direct-to-consumer and SaaS businesses over the past 18 months. The need to self-serve has been a key customer request from the start, so Experience Manager enables you to create, share and deploy cancel experiences without hands-on help.

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21 Sales Memes Everyone Doing B2B Sales in 2023 Will Get

CloseSaaS

If you’re looking for some comic relief to the misery that is selling nowadays, here are 21 sales memes only B2B salespeople will understand.

B2B 52
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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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What Is a Customer Success Planner & How to Create a Customer Success Plan Template?

SmartKarrot

Every SaaS company needs a customer success plan to ensure customers are achieving success with a need or problem they have. Otherwise, they will churn, and revenues will drop. A customer success planner can make sure that customers are following a well thought out plan that has no cracks that a customer can fall through. Customer success is achieved, and long-term subscriptions drive revenues up, with reduced churn. .

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How to Create a High-Converting Book Landing Page (and Find More Readers)

Unbounce

So, you’ve written a book. Now, you’ll probably want to get people to read it—which is easier said than done, especially when we’re in the middle of a global pandemic. At a time when many brick-and-mortar bookstores are shuttered and there’s nobody to explore the aisles, helping potential readers discover your books can be tricky. .

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Jun 30 – Customer Success Jobs

SmartKarrot

Role: General Business Customer Success Manager Location: San Francisco, CA, US Organization: Insightly In this role, You’ll have to help as well as solve the customer’s pain points and provide guidance to make them successful. Ensure Customer Success, onboarding, adoption and renewals. Act as their trusted advisor and always enable them to run their businesses better.

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PODCAST 116: How to Form Great Habits and High Impact Behaviors at Work? w/ Andrew Sykes

Sales Hacker

This week on the Sales Hacker podcast, we’re incredibly excited to have Andrew Sykes. Andrew is a career salesperson, but he’s also a lecturer at Northwestern University’s Kellogg School of Business. He also runs a company called Habits at Work, and that’s really what we’re going to be talking about. And Habits at Work is all about how you form great habits.

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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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Revealed: The Importance of Measuring Customer Journey Touchpoints for SaaS!

SmartKarrot

The SaaS industry has exploded in the past few years. This is because the benefits of having a SaaS product are legion. They are cost-effective, scalable, secure, flexible, and simple. Also, they provide companies with a steady revenue stream every month. This has led to both individuals and organizations becoming customers of SaaS companies. The demand for SaaS applications just keeps on growing, making the measuring of customer journey touchpoints more important than ever. .

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100k+ ACV SaaS Companies: Do Their Metrics Differ from Other SaaS Companies?

OPEXEngine

When we published the results of the freemium survey earlier this year , we noticed respondents targeting the enterprise observed higher net dollar retention and lower churn than those startups targeting other segments. I wondered if we could observe any other patterns about enterprise businesses, so I produced this analysis of public companies with ACVs (annual contract values) of $100k or greater.

Metrics 52
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Product Success Through Appropriate Customer Touchpoint Management

SmartKarrot

To achieve product success, you will need to establish, create, and monitor customer touchpoints. The success of your customers becomes your product’s success. By implementing customer touchpoint management, you improve the relationships your company has with its customers, which leads to higher loyalty and advocacy. . Your customers will have a wide range of touchpoints, be they online or in-person.

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What Is CEM? Which Are the Top 10 CEM Platforms?

SmartKarrot

Customer experience management, or CEM as it’s called, is when you manage the interactions of your customers using touchpoints. Upon doing so, you are delivering personalized experiences that will spur their loyalty to your brand, which increases your revenues. When you understand what is CEM and CEM platforms, you ensure that your customers achieve success. .

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Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.

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Customer Success 3.0 will be Customer Success AI & ML, predictive & prescriptive

SmartKarrot

Claiming that your customers are the heartbeat of your business is not so incorrect in the SaaS industries. To take the field of customer success a notch up, it is now the call of the new science to engulf AI and ML in the process. With the emergence of customer success AI, enterprises are gaining better efficiency in most of the business functions.

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The Comprehensive Guide to Set up KRAs for Customer Success

SmartKarrot

Are you looking to set up ‘KRAs for your customer success managers’? . It is highly likely that you are in the subscription business. Well, let’s reword that. You are in the ‘relationship’ business. I n the SaaS world, your customers are paying for the experience that your product, services , and people offer. And if that experience happens to be a good one, then there’s no stopping you.

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5 secret techniques of onboarding for SaaS

SmartKarrot

Source. It is a well known fact that any new practice takes 21 days of repetition for it to become a habit. Onboarding for SaaS is no different than that. You might be looking at the customer from within the scope of your own company or product. So, while using your product sounds quite natural to you, it might not be the same for your customer. Your customer is totally new to your business environment.