OpenView Labs
DECEMBER 17, 2019
As you race to close the books on a hopefully successful 2019, it’s worth stepping back and considering what the future will hold for B2B software. OpenView’s experts weighed in with their predictions across product, sales, marketing, pricing, corporate development and talent. What do you think? Take a look and weigh in with your own predictions by tweeting to @OpenViewVenture with the hashtag #2020SaaStrends.
OPEXEngine
DECEMBER 17, 2019
In the many years I’ve worked with SaaS companies, I continue to observe a surprising lack of standardization of SaaS metrics and performance reporting. My experience reinforces the fact that SaaS business model variants and approaches to measuring performance via metrics are still very much undefined. This is true even though selling software on a subscription basis has been around for well over 20 years.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Totango
DECEMBER 17, 2019
The ideal customer experience provides seamless, consistently high-quality support every step of the way. Customers often work with many different teams at your organization throughout the customer lifecycle. Keeping track of all of these engagements can be daunting, but effective communication and making customer information transparent and accessible throughout the company ensures an excellent experience.
ProfitWell
DECEMBER 17, 2019
What’s one thing Apple, Clorox Co., Coca Cola, Dell, Microsoft, and ProfitWell have in common? They all began as bootstrapped ventures. And in ProfitWell’s case, we remain bootstrapped. Bootstrapping is a common way to get your startup off the ground and running. Although bootstrapping poses some risks, it could pay off in the end. ProfitWell has grown from me working alone in a room for 12 hours every day—to a company with more than 75 employees working out of offices in Boston, Salt Lake City,
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
Groove HQ
DECEMBER 17, 2019
Learn how to create a knowledge base from the ground up that your customers will love. The post How to Create a Knowledge Base: Building Self-Service for Customer Support appeared first on Groove Blog.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
SaaStr
DECEMBER 17, 2019
We produce a lot of content now on SaaStr. A lot. 100+ podcasts a year with 1m+ downloads. 200+ videos. 300+ posts and answers a year. A whole lot of tweets. It is a lot. And let us know what you’d like to see more of — and less of. So you might have missed a post or two ??. I thought I’d highlight then what the most popular pieces in 2019 were.
Neil Patel
DECEMBER 17, 2019
Believe it or not, I’ve been working on Ubersuggest for almost 3 years now. I bought it on February 13, 2017 , for $120,000 dollars as a test to see if I could get more traffic from a tool than traditional content marketing or SEO. Since then the tool has come a long way, in which I’ve added tons of features that competitors charge $100 a month or even more for.
Agile Payments
DECEMBER 17, 2019
An insurance company looking to streamline payments by phone had the following issues: The insurance company was looking to provide excellent customer service, but the volume of calls received made doing this a difficult challenge. The Insurance company’s most frequent calls were from clients making payments. Agents spent significant time processing payments manually, resulting in expanded average call handling and hold times.
Nimble - Sales
DECEMBER 17, 2019
It’s pretty clear that the old adage is true: teamwork really does make the dream work. It’s also pretty clear that sometimes, people actually become less productive when working with their chummy coworkers and work friends, making a project drag on to the point where it seems endless. There is a world, though, where your […]. The post 9 Ways to Build a Better Team Mentality appeared first on Nimble Blog.
Advertisement
Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
Andreessen Horowitz
DECEMBER 17, 2019
[simplecast-embed error="src attribute needs to be set"]. Hollywood and Silicon Valley seem so different, but are more alike than we think. What challenges do tech startup founders and other creative founders — like showrunners and executive producers — similarly face? … The post Shonda Rhimes on How to Create Stories (and Products) People Want appeared first on Andreessen Horowitz.
CloseSaaS
DECEMBER 17, 2019
I hate to break it to you, but when it comes to inside side sales training, you’re going to spend less time reading and more time interacting with people. Investing in an effective inside sales training system within your company can pay amazing dividends.
Andreessen Horowitz
DECEMBER 17, 2019
This year at CES, Jensen Huang, the CEO of NVIDIA, famously announced that Moore’s Law is dead. We’d argue that it’s not just that Moore’s Law is dead, but it’s also become largely irrelevant. Let us explain. Moore’s Law is … The post Anyscale appeared first on Andreessen Horowitz.
Net-Results
DECEMBER 17, 2019
Social strategy is often overlooked in favor of regular posting. So what is the best social media strategy to engage maximum people through content? Give the people what they want. Look at the data. What’s getting the highest engagement rate? What are people sharing the most? Liking? Retweeting? Which leads to the most conversions on your website? The most sales?
Advertisement
Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
ProfitWell
DECEMBER 17, 2019
On today’s episode, Autodesk is changing your organizational culture. Plus, a reminder from Theodore Roosevelt, for the doers. And Dan Martell talks upsells. Your top subscription news. Have you stopped to consider your employees? When you think about all the investments you’ve made in your business, have you stopped to consider your employees—arguably the most important investment of all?
IT World
DECEMBER 17, 2019
Tower Insurance has deployed EIS Group’s digital insurance platform as a cornerstone of its digital transformation initiative. This enables Tower to offer consumers digitally-enabled personal and commercial motor, home and content products within a simplified and convenient customer journey. Tower deployed EIS Suite components PolicyCore, BillingCore, ClaimCore, and CustomerCore and EIS DXP on Microsoft Azure as the foundation of the new business platform.
ITPro
DECEMBER 17, 2019
McAfee among new additions to partnerships that help secure Google Cloud
SaaStr
DECEMBER 17, 2019
Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. But how do companies gain secure access to that data in the first place? Enter the platform company. Hear from Plaid co-founder and CEO, Zach Perret, as he walks through his lessons learned building Plaid and how it found itself at the center of the fintech ecosystem.
Advertisement
If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.
User Pilot
DECEMBER 17, 2019
A lot of subscription-based businesses are struggling with their trial-to-paid conversions, user activation, and user adoption. Let’s say that you get around 200 trial users every month – but you manage to convert only 20 of them. That’s a 10% trial-to-paid conversion rate. If your average monthly subscription is around $25, that would mean that each month you will add around $500 in your monthly revenue.
Sales Hacker
DECEMBER 17, 2019
This week on the Sales Hacker podcast, we speak with Pete Kazanjy , co-founder of Atrium and author of Founding Sales. As a serial founder, Pete has built up an impressive library of knowledge on scaling businesses and optimizing sales motions. In this episode, he shares how he fell into the sales leader category and his advice for others who want to do the same.
User Pilot
DECEMBER 17, 2019
In the red corner: Mixpanel. In the blue corner: Google Analytics. Who will emerge victorious? It’s the analytical fight of the century, it’s Mixpanel vs Google Analytics! Dramatics aside, one of the most important things you should be doing is tracking how users engage with your site and your product. There are a lot of different tools out there, each offering different features.
Expert insights. Personalized for you.
67 
Let's personalize your content