Wed.Nov 04, 2020

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7 Best SaaS Billing Systems (2020)

Baremetrics

In the early days of running a software company, collecting payments was pretty straightforward. A customer buys a license for your software, and they get the product (either through a download, a CD or even more old school—floppy disks). Fast forward to today when most software companies use a Subscription as a service (SaaS business model , and things aren’t as simple.

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Best Employee Monitoring Software

The Daily Egg

Employee monitoring software is more than just a tool for keeping an eye on your staff. These tools ensure that your entire team stays on-task and avoids distractions while they’re working. Employee monitoring tools have features for security, time tracking, and even productivity management. Overall, business owners and managers can use monitoring software to gain […].

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Check-the-Box Features? You Have to Build Them. Even if Usage is Zero.

SaaStr

So finally, after likely trillions of minutes of sessions, Zoom is rolling out end-to-end encryption. And while it sounds great, it’s also sort of a bit, well, almost silly as a feature. Almost. Or at least, not really necessary. Too much form over substance. Why? Because of course “end-to-end encryption” sounds like something you’d want, and it sounds like a big upgrade.

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Tips for creating a great customer support experience during the holidays

Intercom, Inc.

The holidays are fast approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team – which is set to further accelerate this holiday season due to the impact of COVID-19. The Conversational Support Funnel can help you stay on top of your support, without increasing your overhead. Below, we share our favorite tips for proactively and automatically resolving queries, at scale.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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The 10 Best Apple Watch Apps for Business

Neil Patel

When the Apple Watch first came out in 2015, there were 3,000 apps available for download. Fast forward five years, and now there are over 20,000 apps —21 of which are built-in. As an entrepreneur, Apple Watches can be an excellent investment, as there is a wide variety of Apple Watch apps designed with business in mind. We’ve researched the top ten Apple Watch apps that may make it easier for you to run a company or excel at your job.

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The 5 Best Amazon Marketing Companies of 2020

Neil Patel

Amazon continues to dominate as the world’s largest e-commerce site. They already have an existing pool of active users and billions in revenue to plug your store into and start making sales. But as you’ll expect, millions of other store owners are also fighting for a piece of Amazon’s customers. So, with over 2.5 million sellers and more than 353 million different products to contend with, how do you rise above the noise and get your store found?

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How I Built a Successful International Sales Team From the Ground Up

Sales Hacker

When I landed in Dublin in 2015, I was a bright-eyed, bushy-tailed 26-year-old who had severely under-estimated and oversimplified the work in front of me. I was the new Vice President of International Sales & Managing Director for a work management software company called Wrike. And I had been tasked to build out our new EMEA team (and later, I did the same in Melbourne, Australia; Tokyo, Japan; and Kyiv, Ukraine).

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Are you overlooking your subject lines and preheader text?

Teamgate

Are you overlooking your subject lines and preheader text? Research from Convince & Convert revealed that “ 33% of email recipients decide whether or not to open an email based on the subject line alone.” Yes, that’s the impact a mere subject line can have on your email open rates. I cannot stress enough how crucial it is to create tempting subject lines to get those emails opened.

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Creativity is the New Sales Hack

Sales Hacker

Connecting with prospects is harder than ever. Personalization may capture someone’s attention, but you have to be creative in order to win their heart and close a deal. The post Creativity is the New Sales Hack appeared first on Sales Hacker.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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And Then There Was Video: How Wistia Has Shaped Strategy in a World of Disruption

Chargebee

Brendan shares what happens behind-the-scenes while crafting Wistia's strategy in a world of disruption.

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Book More Meetings by Creating Extraordinary Prospect Experiences

Sales Hacker

Experiences bring people together—ultimately building the trust and relationships that close deals. But how can we create extraordinary experiences for our prospects without being able to meet in person? The post Book More Meetings by Creating Extraordinary Prospect Experiences appeared first on Sales Hacker.

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How to Increase Customer Engagement on Social Media

SaaS Metrics

For modern businesses with an online presence, having continuous engagements on social media is a sign that you’re making an impact in your industry. Increasing that level of engagement is the hardest part of the process, though. How do you go about hooking your customers into your social media platforms, and therefore, making them more in-tuned with your business?

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3 Champions. 3 Industries. 1 Perfect Storm. How Did They Hack Growth Beyond Survival?

Chargebee

Discover actionable tactics and playbooks from Upflow, Superb, and Steady to adapt, evolve, and grow through adversity.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Around Year 5, You’ll Have to Build Your Third Management Team

SaaStr

For 90% of us, one of the toughest adjustment to being CEOs of SaaS companies is having to constantly recruit. Once you have Initial Traction at least, you’re going to have to spend at least 20% of your time recruiting. More on that here. And really, 50% would be even better. As soon as you have something in SaaS, you have to stop being an individual contributor as much as practical.

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15 Powerful SEO Chrome Extensions

Neil Patel

We’re expected to perform so many tasks daily, from organizing our content buckets to ensuring a website’s usability to link building to much, much more. It’s a lot — but there is good news. There are a variety of Google Chrome extensions that can make these tasks a lot easier. Google Chrome has gobbled up a substantial market share. As per Stats Counter , Google Chrome has more than 66% of the total market share.

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The Essential Guide to Customer Meetings

SmartKarrot

Source: Pexels. To let all the members stand on one page, it is important to hail customer meetings. Although a meeting might cater to a specific objective, but what each of them have in common is building strong relationships. Meeting customer requirements and expectations is a must. And that is where a planned meeting serves the purpose. Gone are the days when meetings were about sipping coffee and checking-in with weekly updates.

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Nov 4 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Charleston, South Carolina Metropolitan Area, US Organization: GoodUnited As a Director of Customer Success, you will develop, implement, and optimize the Customer Success strategy and frameworks to drive key measures of success. Serve your Customer Success Managers and their teams with one-on-one coaching and team development sessions.

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Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.

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Customer Effort Score (CES): The Complete Guide

SmartKarrot

The very reason technology exists since times immemorial is that it makes our jobs easier. With more and more sophistication in the way we work, technology has reduced the efforts in getting our jobs done. People have started valuing effortlessness and time in any technology they use – be it for work or personal tasks. The maturity of any organization is demonstrated by the ease of operations it handles in all its business processes.