Thu.May 25, 2023

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Acquisitions — If You Do Sell, Try to Make Sure It’s At a Local Maximum

SaaStr

Have a strong M&A offer? Not sure what to do? Look at this pic or a similar one Do you want it? If so, say No If not? Probably just say Yes pic.twitter.com/K483lKnyzd — Jason ✨Be Kind✨ Lemkin  (@jasonlk) April 21, 2021 So I wrote a version of this post years ago, about when to think about selling your startup, if you do get an attractive offer.

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Zenkit Review

The Daily Egg

Zenkit is a lightweight and flexible collaboration suite with features for project management, relational databases, team chat, and documentation. With plans ranging. The post Zenkit Review appeared first on The Daily Egg.

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ChartMogul: SaaS Growth Rates Peaked in Q1’21 — And Have Fallen Ever Since. But They Did Rebound A Smidge in 2023.

SaaStr

So ChartMogul pulled together some nice data and statistics across its 2,100 SaaS customers and users for its 2023 Benchmarks report here. My favorite hart is this one, that tracks how Top Quartile SaaS companies have grown the past few years: What it shows it what we all sort of know, but puts specifics on. The crazy growth of the 2020-2021 period peaked in Q1’21, and then just started falling right after that.

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Nintex Review

The Daily Egg

Nintex is an industry-leading solution for workflow automation and process management. It’s powerful, complex, great for automating just about any type of. The post Nintex Review appeared first on The Daily Egg.

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The Executive Guide to Generative AI

Generative AI is taking the world by storm, but the questions that all CEOs, data leaders, and AI leaders are being asked are: What are we going to do about it, and what is our plan? The business and creative possibilities are practically limitless with generative AI. From productivity gains to finding new routes to revenue generation, generative AI is going to radically transform how we work.

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New SaaStr Europa Speakers! Founders of LaunchDarkly & Insider, CMOs from Insider & Planet, G2 VP of Revenue Marketing, and VCs from Connect Ventures and byFounders!

SaaStr

Woo-hoo! [link] 2023 passed 2022 in attendance already today! Next 4 weeks are the big run-up, so we'll see how much bigger 2023 is than 2022 But BIGGER ? See you soon, London. 6-7 June. [link] — Jason ✨Be Kind✨ Lemkin  (@jasonlk) May 11, 2023 We’re less than 2 weeks away from SaaStr Europa in London, June 6-7 ! Our 4th ever SaaStr Europa.

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How to enable Google's clever new Chrome Reading Mode right now

IT World

Look, this is slightly awkward, but I'm not gonna sugarcoat it: Reading stuff on the web these days can be a pretty painful experience. You know what I'm talkin' about, right? (Insert awkward pause here.) On most modern websites, you're bombarded with an army of over-the-top pop-ups, promos, and other assorted ads every time you try to open up an enticing article.

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How Customer Success teams can nail their renewal forecast

ChurnZero

Customer renewals are the lifeblood of a subscription business. Responsibility for renewals often falls to the Customer Success (CS) team. For example, survey research shows about half (50.2%) of all CS teams surveyed are directly responsible for customer renewals. It doesn’t end there either. While renewals are a central aspect of CS work, many Customer Success Managers (CSMs) have a mandate for upsells.

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Survey Translation 101: A Guide for SaaS Companies

User Pilot

How can you translate a survey into a language that your users prefer? That’s exactly the question our guide tackles. It also looks at the most common challenges that you can come across, goes into detail about two approaches to survey translation (human and automatic), and shares a few translation best practices. Finally, it shows how you can translate your surveys easily and automatically with Userpilot to collect user sentiment data.

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What we (think) we know about the Apple Reality headset

IT World

Apple is expected to provide a first glance at the mixed-reality headset, or perhaps just the operating system that runs it, at WWDC 2023. The first big new product from the company in a while means interest in the new systems is likely to be high. What do we think we know? It’s an enterprise product (really) Apple is a consumer company and inevitably plans to turn its new headset into a consumer product.

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Top Fraud and Payment Trends for 2023: What SaaS Pros Need to Know

Fraud is ever changing – especially for merchants that offer online services and subscriptions. This report outlines the most common types of fraud to look out for in 2023 and offers merchant-reported preferred best practices to help minimize fraud losses. In the report, you’ll find: The scale and type of fraud seen in the global marketplace. How fraud changes based on the size of business.

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Nonresponse Bias: What It Is and How to Reduce It?

User Pilot

We talk about nonresponse bias when your survey results are skewed because not all users respond. To learn more about this, read this article as it explores: The concept of nonresponse bias Why it’s bad for your product Its most common causes Proven ways to reduce nonresponse bias Let’s get right to it. TL;DR Nonresponse bias occurs when a part of the survey audience doesn’t participate, which leads to distorted results.

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How to Fuel Social Media Content with Your Existing Work (According to a Founder)

Buffer Resources

For the latest installment of Creators Unlocked , we speak to Josh Ho, a SaaS founder and creator – the latter a term he doesn't instinctually use, though it definitely applies. Josh earned his founder title with Referral Rock , a software company that eases the process of collecting referrals. But he also hosts two podcasts, writes a newsletter, and tweets to more than 17,000 followers on Twitter.

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Data & Insights in CRM: Empowering Leaders and Teams

yoursales

Data & Insights in CRM: Empowering Leaders and Teams In today’s dynamic business landscape, organizations use the power of data & insights in CRM to stay competitive and drive growth. It’s up to sales leaders of any B2B sales team to ensure that CRM (Customer Relationship Management) systems provide robust data and actionable insights.

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The Challenger Sales Model: A Game-Changing Approach to Selling

Teamgate

Developed by Brent Adamson and Matthew Dixon, the Challenger Sales Model is a revolutionary approach to selling that focuses less on selling a product and more on identifying and addressing a client’s needs.

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The Forrester Wave™: AI/ML Platforms: Vendor Strategy, Market Presence, and Capabilities Overview

As enterprises evolve their AI from pilot programs to an integral part of their tech strategy, the scope of AI expands from core data science teams to business, software development, enterprise architecture, and IT ops teams. Enterprises need a platform that can make broader AI teams more productive, implementing more complex use cases and harnessing the fast pace of new AI technologies.

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Don't Fall Into Spam: Improving Sending Reputation For B2B SaaS Email Campaigns

Kalungi

B2B SaaS email campaigns can be a great way for your business to connect with potential customers, promote your products and services with them and nurture your relationship with current ones and make them advocates. However, one of the biggest challenges B2B SaaS companies like yours face when running these campaigns is in getting their emails delivered without being marked as spam.

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SaaS Spend Management is a Program, not a Product or Application

BetterCloud

SaaS spend management has become a prominent topic in businesses in 2023 for a variety of reasons, converging all at once. The rapid growth of SaaS adoption, expansion of the SaaS marketplace, need for cost optimization and efficiency, lack of visibility and governance, security and compliance concerns, and an increasing business focus on ROI and value optimization are all driving the increased importance of managing SaaS expenditure.

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Traditional CRM vs. New CRM: Uncovering the Best Fit for Your Business

Teamgate

Traditional CRM vs. New CRM: Which Is Right for Your Business? The landscape of customer relationship management (CRM) has seen massive shifts over the years, progressing from traditional CRM systems to the emergence of new, more flexible CRM technologies.

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Webinar Recap: Risk & Compliance Fitness Review – April 2023

Infinicept

Risk & Compliance Fitness Review We understand the importance of staying up-to-date with best practices and compliant procedures to ensure your operations run smoothly. That’s why we offer a Fitness Review service to help you identify areas for improvement and reduce risk. Infinicept’s Dan Spalinger, Head of Global Advisory Services, guides you through how our Fitness Review service can help you.

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The Hidden Costs of Poor Customer Onboarding

Churn starts within the first 30 days of customers purchasing a product. A lot of it comes down to the first impression customers get through the onboarding process. A poor experience can result in losing current and future customers, and unnecessary overhead. It’s important to know what a poor onboarding experience looks like, the associated hidden costs, and how to build a top-tier onboarding experience for your customers so you can avoid losing hard-earned revenue.

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The 15 Best Sales Movies for Salespeople

Teamgate

This article is an in-depth exploration of the best sales movies, providing a unique blend of entertainment and education for those interested in selling. Covering an array of films that encapsulate the art of sales and marketing, it dives into the narratives while extracting invaluable lessons that can be implemented in real-life sales scenarios.

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CRM for Creators: The 5 Best Apps for You

CloseSaaS

Are you a professional creator? These 5 CRM solutions will help you streamline your workflows and grow your business. Check them out!

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How We Achieved 97% Customer Satisfaction

Teamgate

In this article, we’ll explore how Teamgate elevated its customer satisfaction rate from 95.1% in 2015 to 97.2% in 2017. The piece dissects the importance of customer satisfaction, various methods, and best practices for measuring it, and effective strategies for dealing with difficult customers.

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Big RYG

ChurnZero

The post Big RYG appeared first on ChurnZero.

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10 Keys to AI Success in 2023

An organization’s path to AI success can be full of obstacles, from a proper assessment of its own AI maturity, to a better alignment between business and technical teams, many factors can influence the outcomes. All of this is tightly intertwined with a myriad of complicated technical decisions that can make or break any long-term AI strategy. While AI progress is hard, companies don’t have to get stuck in an endless loop of inertia on their path to value-driven AI.

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Sales KPI Dashboards: Supercharge Your Sales Performance

Teamgate

In this comprehensive guide, we delve into the heart of sales performance metrics, exploring the immense value and functionality of Sales KPI Dashboards. We examine their role, essential elements, creation process, and the best practices for maximum impact.

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May 25 – Customer Success Jobs

SmartKarrot

Role: Customer Success Specialist Location: Texas, United States Organization: SwipeTrack Solutions As a Customer Success Specialist, you’ll respond quickly and effectively to support and trouble tickets. Investigate and fix technical problems with the XTruLink ticketing system. Provide customers with succinct and clear answers to their questions.

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The Ultimate Guide to Solution Selling: How to Close More Deals

Teamgate

Believe it or not, your customers no longer want to be sold the features of your product. Your customers have a problem they must solve, and they want to know how your product is the solution. This is the basis of solution selling, an effective sales approach.

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Mastering Business Communication: Contact Management Software Guide

Teamgate

Mastering your business communications is made easy with this comprehensive guide on Contact Management Software. This article delves into its functionalities, evolution, benefits, key features, best practices, and some of the top software currently in the market.

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ChatGPT for SEO: the comprehensive guide

When I saw chatgpt is extremely powerful, I decided to make a comprehensive guide covering start to end. this means keyword research to link building.