Mon.Feb 27, 2023

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Most Common (and Hardest!) Objections to Get Past

Predictable Revenue

We surveyed over 160k+ cold calls to find the most common and difficult objections and how to overcome them. Here’s what we learned. The post Most Common (and Hardest!) Objections to Get Past appeared first on Predictable Revenue.

Revenue 130
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Buy Out Contracts: At Least Think About Making Them Part of Your Sales Toolkit

SaaStr

So we’ve done a few good posts on SaaStr about how to steal a customer / prospect from a competitor on SaaStr here: How to Steal a Customer From the Competition (a good one) Want to Steal a Customer From the Competition? You Gotta Do the Work (Of Course) Your Competition is Trying to Sell To, And Steal, Your Customers And yet, I still see so few SaaS companies doing even the most basic steps here.

Sales 256
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Magical Metrics with Omni

Tom Tunguz

In August, I wrote about why Omni’s technology reinvents BI once more. The Omni founding team hails from Looker & Stitch. They’ve set out to solve the problems customers faced with the previous generation of BI. Today, I can show you what this means in practice because Omni is commercially available. Anyone who has managed a larger BI deployment has faced the challenge of managing hundreds, perhaps thousands of metrics.

Metrics 245
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Dear SaaStr: How Bad Does it Look to Be on The Product Team at a Failed Startup?

SaaStr

Dear SaaStr: How Bad Does it Look to Be on The Product Team at a Failed Startup? If the company actually shipped a strong product people respect — not bad at all. If the company shipped something cr*ppy, a POS hack that looks like it — it’s a negative, at least to folks that have really shipped products to production. Don’t worry too much.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Q&A: ChatGPT isn't sentient, it’s a next-word prediction engine

IT World

ChatGPT has taken the world by storm with its ability to generate textual answers that can be indistinguishable from human responses. The chatbot platform and its underlying large language model — GPT-3 — can be valuable tools to automate functions, help with creative ideas, and even suggest new computer code and fixes for broken apps. The generative AI technology — or chatbots — have been overhyped and in some cases even claimed to have sentience or a form of consciousness.

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User Onboarding: Complete Guide For Driving Product Growth

User Pilot

User onboarding is one thing that can make or break your product. You get it right, and your customer base and revenue constantly grow. Get it wrong and your product will be plagued by churn, declining revenue, and poor customer reviews. So how do you make sure how you provide an excellent onboarding experience to your customers? That’s what we explore in this complete guide to user onboarding.

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Connect With FastSpring at CloudFest!

FastSpring

Are you headed to CloudFest on March 21-23 in Europa-Park, Rust, Germany? If so, we’d love to see you! CloudFest is the #1 internet infrastructure event in the world , with a focus on building new partnerships, sharing knowledge, and having a great time! This year, it’s returning to Europa-Park , near the intersection of Germany, Switzerland, and France, and it boasts an impressive array of speakers.

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US-led 'Fab 4' chip alliance meets to coordinate supply chain resilience

IT World

A semiconductor alliance comprising the US, Taiwan, Japan, and South Korea convened earlier this month to discuss global chip supply chain resilience, according to published reports. Senior officials of the U.S.-East Asia Semiconductor Supply Chain Resilience Working Group —colloquially referred to as “Fab 4” or “Chip 4” — conducted a videoconference on February 16 to discuss the creation of an “early warning and mutual reminder” system to ensure a stable supply chain for chip manufacturers, acc

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11 Exciting Cold Calling Alternatives to Bring in New Business

CloseSaaS

Want to avoid cold calling? These 11 amazing alternatives to cold calling will help you bring in business and close more deals this year.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Software bugs that bug me – and how to swat them down

IT World

Nearly every day, software updates of some kind roll out for our systems. From operating systems to antivirus software, to cloud services, to hardware devices, virtually none of the technology we use is static. And with these updates come side effects and problems that sometimes take a while to get fixed. I recently found an interesting bug that hasn’t gotten a lot of attention when I purchased a Lexmark multi-function printer.

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Customer Success Pros: Stay Ahead of the Game with ChatGPT

Sixteen Ventures

As a Customer Success professional looking to stay relevant in your field and be the best at what you do, one emerging tool that you need to be aware of – and start using – is ChatGPT. ChatGTP is a powerful AI program that has the potential to revolutionize the way you work, but to make the most of it and other similar tools, you’ll need a new skill: Prompt Engineering.

ChatGPT 60
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Qualcomm again hints at Apple’s future iPhone plans

IT World

Apple’s work on a 5G modem chipset may be coming along a little better than we expected, according to hints dropped this week by Qualcomm CEO and President Cristiano Amon at Mobile World Congress. Apple will ‘do their own’ Speaking with Wall Street Journal reporter Joanna Stern, Amon explained that Qualcomm expects Apple will “do their own modem” in 2024, adding, “but if they need ours, they know where to find us.

Mobile 76
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Tech Conferences: Your Guide to the Best Tech Events in 2023

TurnKey Labs

Attending tech conferences can be a great way to stay up-to-date with the latest trends, network with industry peers, and learn from experts. The events listed in this article offer a range of experiences, from startup-specific events to larger conferences like Web Summit, SXSW, Viva Technology and London Tech Week.

Startup 52
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Twitter stealthily lays off 10% of remaining workers, including tech staff

IT World

About 10% of embattled social media giant Twitter’s remaining workforce, including staff charged with keeping the platform functional, discovered that they had been laid off over the weekend, according to a report published Sunday by the New York Times. About 200 data scientists, product managers and engineers working on issues like site reliability were among those fired, days after the company took some of its internal communications infrastructure offline, according to the report.

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Chameleon vs Userlane – Which is Better for No-Code Growth?

User Pilot

Does Chameleon or Userlane provide the best no-code growth solution? Or is there a better in-app onboarding software that would better fit your needs? It can be a little difficult to choose a no-code growth tool with so many options available on review sites. This becomes more challenging when you realize you need to select a tool that is consistent with you r priorities, feature requirements, and budget.

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Xero or Sage: Choosing the Right Accounting Software for your Business.

Chargebee

Keeping track of your company’s finances is very important.This includes but is not limited to tracking what you’re bringing in, but also being able to capitalize on time-based profitability, and keeping your data handy for the IRS.

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Appcues vs Spekit which is better for customer feedback

User Pilot

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, we know it’s really tricky to choose “the one” We’ll spill the beans though – Spekit is not really a customer feedback tool, you can use it for employee feedback collection, that’s it.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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How To Sell Your Product Through Resellers

Frontegg

SaaS companies have a variety of distribution models available for their products, and they choose to use them based on their market or business objectives. One of the most common methods is distributing through partners: a situation where a SaaS company decides to distribute through partner companies like consultants and value-added resellers (VARs).

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Chameleon vs Apty: Which is Better for Customer Feedback

User Pilot

Is Chameleon or Apty the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget.

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SEO and Social Media Marketing - 5 Tips to Make Them Work Together

Inturact

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Whatfix vs Apty: Which is Better for Customer Feedback?

User Pilot

Is Whatfix or Apty the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? There are so many options on review sites that choosing one can be a bit challenging. The tool you choose should help you accomplish your goals by providing the functionality you need. You also need to consider your budget when choosing a product.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Whatfix vs Spekit: Which is Better for Customer Feedback?

User Pilot

Is Whatfix or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? There are so many options on review sites that choosing one can be a bit challenging. The tool you choose should help you accomplish your goals by providing the functionality you need. You also need to consider your budget when choosing a product.

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Walkme vs Userlane: Which is Better for Customer Feedback?

User Pilot

Is Walkme or Userlane the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget.

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Walkme vs Apty: Which is Better for Customer Feedback?

User Pilot

Is Walkme or Apty the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget.

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Walkme vs Spekit: Which is Better for Customer Feedback?

User Pilot

Is Walkme or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? There are so many options on review sites that choosing one can be a bit challenging. The tool you choose should help you accomplish your goals by providing the functionality you need. You also need to consider your budget when choosing a product.

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10 Red Flags in Integrated Payment Partnerships: Moving Towards a Mutual Benefit

Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.

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Userlane vs Apty: Which is Better for Customer Feedback?

User Pilot

Is Userlane or Apty the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? There are so many options on review sites that choosing one can be a bit challenging. The tool you choose should help you accomplish your goals by providing the functionality you need. You also need to consider your budget when choosing a product.