Intercom, Inc.
MARCH 3, 2020
We know it’s hard to apply and interview for a new job. So if you’re considering a design job at Intercom , we won’t make it harder by forcing you to read our minds or guess about what we value. Instead, we’ll tell you exactly what we look for – and why it matters to us. When you interview for a design job, the process is usually mysterious: did you say the right things?
Tom Tunguz
MARCH 3, 2020
The 9 Disciplines of Great SaaS Companies remains one of the most popular posts on marketing on this blog. It’s a wonderful framework by Bill Macaitis, who was the CMO at Zendesk and Slack. Gabe Larsen , the VP of Growth at Kustomer, has a marketing scorecard that goes one level deeper and breaks down some of the key elements of key marketing processes.
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SaaStr
MARCH 3, 2020
Q: What was the biggest acquisition failure or missed opportunity by a company? It’s hard to really force rank a list, especially of deals you don’t know about. And it’s easy to be an arm-chair quarterback on all this. Still, my partial list in Cloud/SaaS: Google letting Microsoft buy / outbid for Github for $7.5b. If you want to own the developer relationship, you own Github.
Neil Patel
MARCH 3, 2020
Podcasting. You’ve heard about it before and I bet you’ve even listened to a handful of podcasts. But you probably haven’t created one yet. Just think of it this way…. There are over 1 billion blogs and roughly 7 billion people in this world. That’s 1 blog for every 7 people…. On the other hand, there are roughly 700,000 podcasts. That means there is only 1 podcast for every 10,000 people or so.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
SaaStr
MARCH 3, 2020
We are super looking forward to seeing so many of you at 2020 SaaStrAnnual.com. It will be our most organized, most mentor filled, and most unicorn’d Annual ever. It will also be the safest. Weeks ago, we began to put in place the toughest health & safety standards in the industry, with everything from thermal scanning, to strict rules around health, to stringent and firm bars on travel, with no exceptions.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Totango
MARCH 3, 2020
Attracting new customers is always cause for celebration, but in today’s customer-centric economy, it is not enough to bring in fresh faces. You need to justify your existence to customers at every step, including during onboarding. Once new customers are onboarded, you need to retain them. The real CS works starts post-customer acquisition. As an organization, you need to constantly ensure that customers’ desired outcomes and objectives are met, and that they’re getting something out of your pr
ChurnZero
MARCH 3, 2020
Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. For those in Customer Success, it can sometimes seem that your schedule is constantly being taken up by back-to-back customer meetings (which might really be the case), but it’s important to take the time and come up for air…and sometimes the best way to do that is to get out of the office.
Totango
MARCH 3, 2020
Hi, When we started our winter release journey to Jasper, I mentioned we would have lots of surprises in store. Today we have more exciting news for you! Outcome SuccessPlans & Customer Portal. You can now manage long-term plans for your accounts using the Plan tab in the account profile, benefiting both your internal team and your customers. This enables you to document objectives and the SuccessPlays and tasks driving them for your customers, giving your entire team visibility and the abi
Nimble - Sales
MARCH 3, 2020
Data integrity is key to CRM success. When records are changed inexplicably, there needs to be the ability to determine the cause. Sometimes the cause is human, sometimes its third-party APIs. Regardless of the reason, being able to track the changes will allow you to protect your data more effectively. That’s why we’ve optimized the […]. The post New Nimble Change Log Tracks Contact Record Changes to Support Data Integrity appeared first on Nimble Blog.
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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
Upscope
MARCH 3, 2020
It's easy to end up re-writing your key headlines and paragraphs again and again over several days. Below we show you some methods copywriters have used to stop that circle of madness and commit to a message with confidence. They include using the simple and powerful APP formula, jobs to be done and more. Before you start, if you're figuring out what your key features and benefits really should be then learn about the new positioning process through 10 examples.
OPEXEngine
MARCH 3, 2020
I am surprised by how many startup CEOs leave the board hanging at the end of the quarter. As a CEO my rule of thumb was that if a board member ever asked me about the quarter then I’d failed in being sufficiently proactive in communications. In tight quarters I’d send a revised forecast about a week before the end of the quarter — hoping to pre-empt a lot of “how’s it going” pings.
ProfitWell
MARCH 3, 2020
In this episode of RevOps and Hops, TINT CEO, Sameer Kamat joins us to discuss how sales and customer success intertwine with RevOps. And this time, Michael chooses a beer brand that is not only tasty, but is representative of what customer service means. You can listen to episodes of RevOps and Hops on Apple Podcasts , Spotify , Google Podcasts , or wherever you get your podcasts.
Nimble - Sales
MARCH 3, 2020
It is quite difficult to control the performance of tasks, even when you are doing business alone. It becomes even more difficult if a group of people is involved in the business. A large corporation can afford to organize numerous management-controlled departments. Small and medium-sized enterprises have to rely on their own resources. In the […].
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
ProfitWell
MARCH 3, 2020
Today, Dave Kellogg talks CEOs and Coronavirus. What role should they play amid the madness? Then, we hear from Kyle Poyar over at OpenView on bringing sales into a self-service business. And finally, the evolution of B2B SaaS billing. What’s the next milestone disrupting the market? Listen wherever you get podcasts: Your top subscription news. How should CEOs address Coronavirus?
OpenView Labs
MARCH 3, 2020
Product usage as the main indicator of renewal rate is dead. Like NPS, it’s a vanity metric that isn’t actionable. But customer success (CS) leaders often drive all departmental improvement off those two numbers. Because they’re stuck with these limited metrics, CS leaders will continue to be second-tier leaders on the exec team (if they’re invited at all).
SaaS Metrics
MARCH 3, 2020
Introduction We have already covered managed hosting and its benefits over shared hosting in a separate post. This post covers some of the best managed hosting solution providers selected based on their popularity and the value they offer for the money. Let’s start with a quick overview of how managed hosting can benefit businesses and some important things to consider when picking a provider.
ITPro
MARCH 3, 2020
Why download hefty programs when you can run everything in your browser instead?
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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.
SaaStr
MARCH 3, 2020
Brendon introduces his playbook to hiring the first VP of Sales from his experiences as VP of Sales at LinkedIn, EchoSign, Talkdesk and more. Learn the dos and don’ts to make the correct hire the first time and not rush into hiring the wrong VP of Sales, which can cost the company months or even years. Want to see more content like this? Join us at SaaStr Annual 2020.
Outseta
MARCH 3, 2020
By Geoff Roberts 10 min read Recently the “no-code” movement has taken off, as a growing number of software products have made it easier than ever before to build and launch businesses without knowing how to write code. In my opinion this is without question a good thing, but the code vs. no-code debate has taken on a life of its own. Can you really build a serious digital business without writing code?
CloseSaaS
MARCH 3, 2020
Manually sending every single email to every single prospect sucks. There’s definitely room for non-scalable conversations and manual email outreach, but having the right automated drip sequences in place can be a game changer.
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